Family Doctors
5 Austhorpe View, Halton, Leeds, West Yorkshire, LS15 8NNContact details and opening times
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Reviews
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Review titled Poor Practice
Rated 2 stars out of 5
by Craig - Posted on 25 June 2024
service is very poor waiting for a referral for over 6 months they said it might have been done on the 13th June not back in Jan
Visited June 2024
Review titled Family Doctors
Replied on 25 June 2024
Dear Craig Thank you for your feedback. Regarding your referral I would be happy to look into this more for you as our policy is to process all referrals within 2 weeks. I would be interested to see why this was not process so we can learn and rectify any problems moving forward. Please contact me either via email thefamilydoctors@nhs.net or on 0113 2602262 Many Thanks Jacqui Coleman The Family Doctors
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Review titled Great care
Rated 1 star out of 5
by JAYDEE - Posted on 05 June 2024
I recently had a consultation with a clinician, she was extremely helpful, caring and showed great care and attention to my health issue. When I called the practice to arrange an appointment, the receptionist was very considerate and caring of my reason for making contact, she offered arranged for a telephone call the same morning and now I feel so much better. Thank you so much.
Visited June 2024
Review titled Family Doctors
Replied on 06 June 2024
Dear Jaydee Thank you for your feedback on your recent experience with The Family Doctors. I am pleased to read that you were happy with the service received. We are constantly looking at ways to improve patient care and will discuss your feedback with the staff. Many Thanks Jacqui Coleman The Family Doctors
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Review titled Appalling experience with this surgery
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2024
Appallingly unhelpful attitude geared entirely towards avoiding letting you book an in-person appointment. Other local surgeries allow you to book online, here you only get an appointment if you take a day off, call repeatedly, then can get to the surgery within 30 minutes of being called. Also multiple attempts to fob you off with a visit to another surgery, despite having said you have no way of getting there.
Visited May 2024
Review titled Family Doctors
Replied on 29 May 2024
Dear Anonymous Thank you or your feedback, I am disappointed to read that you didn't receive the service you needed. Our appointment booking policy does include in person advance appointments and on the day if appointments still available. We also offer appointments online via system one online and the NHS app. More information can be found on our website www.austhorpeviewsurgery.nhs.uk Regards Jacqui Coleman The Family Doctors
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Review titled Great Surgery
Rated 4 stars out of 5
by Mr Graeme Dale - Posted on 22 May 2024
Ranworth Surgery have been first class turning around my repeat prescriptions. Getting an appointment to see the Doctor is pretty straight forward using the Ask my GP relatively new service. I phone in the morning and see the Doctor same day. Treated with utmost respect and kindness
Visited May 2024
Review titled Family Doctors
Replied on 28 May 2024
not Ranworth surgery -The Family doctors B86648
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Review titled No Sense Of Urgency
Rated 3 stars out of 5
by Anonymous - Posted on 25 May 2024
A very close family member recently went to this GP because of a suspected infection. They were able to go to the practice to submit a sample, and they were only informed that the sample will be sent and would only come the day after the upcoming bank holiday. If it has been confirmed as an infection, that’s the only time they could see the GP. My family member asked if they could see the GP sooner, but the receptionists insisted on the procedure. They were only advised to drink water and if it becomes worse, go to a walk in centre. This happened on a Friday. I was a bit alarmed, as it would taken them four whole days of nothing before it could be treated. So, I decided to contact online 111 and we were able to speak to an off-hours GP, who, upon speaking to my family member, was able to diagnose it as an infection and prescribe an antibiotic right away, much to our relief. I am appalled at the lack of care our GP Practice had shown. It might be a day before their long weekend, but illness does not stop for holidays. They did not show any sense of urgency nor quality of care patients need. It is disappointing and sad, and this appalling culture should stop in the NHS.
Visited May 2024
Review titled Family Doctors
Replied on 28 May 2024
Dear Anonymous I am sorry to read that you did not recieve efficent service from The Family Doctors. We have procedures in place for safeguarding reasons, however at the moment suspected water infections can be seen by a pharmacist, which is where our care navigators should have signposted your family member to. This will be re looked at and staff will be retrained. Yours sincerely Jacqui Coleman The Family Doctors
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Review titled Super Asthma Nurse at Whitehills Surgery Aylesbury
Rated 3 stars out of 5
by James Barry Wilson - Posted on 25 May 2024
I recently needed to talk to an Asthma nurse at the surgery and received a call (although I had to wait three weeks) from Asthma nurse who allowed me the time to discuss my issue and having prescribed for me followed up the initial call two weeks later as agreed to suggest the way forward. The surgery receives many negative comments (many of which I can understand) but they should be balanced when there are positive experiences for patients. Thank you 👏👏
Visited May 2024
Review titled Family Doctors
Replied on 28 May 2024
not Whitehills Surgery Aylesbury - We are The Family Doctors B86648
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
tried to secure another appointment on their online service. Was logged on at 7:55am this morning. at 8:00am the appointments were opened. Started completing the form for an appointment. at 8:05am, the online service is closed. found the following times available for the online service advertised below. I am now convicted they have a real issue with clinical staffing. the service is a joke. I will add this experience to my existing complaint with icb. how is this practice allowed to get away with this? gp Surgery Service Times Monday08:00 - 08:10 Tuesday08:00 - 10:45 Wednesday08:00 - 08:10 Thursday08:00 - 08:10 Friday08:00 - 08:00 Quote Page 2 of 2 Reply to this topic...
Visited March 2024
Review titled Family Doctors
Replied on 12 March 2024
Dear Anonymous Our GP surgery times are different to the above we are open from 8am until 6.30pm with the facility to book appointments all day. We also offer access to appointments online in advance. I apologise for the service you have received as you should have had access to the above facilities. If you would like to contact the surgery on 0113 2602262 I would be happy to discuss this further. Many Thanks Jacqui Coleman Practice Manager
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 01 April 2024
I was sent a text from my GP asking me to make a appointment to discuss the findings .Since receiving it I have tried for two weeks to get a appointment.All that was needed was the GP to ring me it would have only taken 5 mins. But that makes too much sense. Also my GP practice still has no on line booking after 3 yrs!
Visited March 2024
Review titled Family Doctors
Replied on 08 April 2024
Dear Anonymous Thank youf or your feedback. Our policy when a GP needs to discuss results with a patient is to ask the patient for a convenient time in surgery hours so we don't waste an appointment if the patient isn't available. Our online appointments are available to book for up to 3 months in advance via system one online or the NHS App. You will need to register and can do this via our website or with one of our receptionist. Many Thanks Jacqui Coleman Practice Manager The Family Doctors
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Review titled Disappointed in the management
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2024
I tried to raise a complaint with the practice manager but they will not reply to any communications. I’ve sent three emails and even handed in a typed letter but still no reply months later.
Visited March 2024
Family Doctors has not yet replied.
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Review titled Couldn’t careless
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
The last two the appoints have been change to suit the nurse. One appointment Tuesday changed to a Wednesday patient not informed. Tuesday this turned up for an appointment only to be told you don’t have. Nurse turned up missing
Visited February 2024
Review titled Family Doctors
Replied on 12 February 2024
Dear anonymous Thank you for your feedback. I apologise for the experience you have had with appointments. We currently have a nurse who works on a Wednesday and Friday and a HCA who works Monday to Thursday. It obviously depends what you were seeing the nurse for as to whether you could have had an appointment with the HCA. If we have a last minute staff shortage can cannot get a replacement we do try to contact patients as soon as possible to rearrange. This will be passed onto the reception and admin staff. Jacqui Coleman Practice Manager