Family Doctors
5 Austhorpe View, Halton, Leeds, West Yorkshire, LS15 8NNContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Family Doctors.
Reviews
-
Review titled in Victorian time great I guess
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
not seen my Doctor in 3 years have been treated by various medical people since then, The last Doctor I saw said call back if its still a problem and I will arrange a referral. Problem still causing a problem so phoned the surgery and was told my Doctor was on holiday and I would be put on a waiting list and should be seen in about two weeks. That time passed to see what had happened as was told now waiting lists were 8 weeks.I have had blood test results lost in the surgery even though they never left the building. The doctors complain they have to many patients and yet on average they get £155 per patient on their books. Ans d because of this they just don't see anyone and if you walk into the surgery there is never anyone there. On a positive point the receptionists are always polite but know they are in a hopeless position. I would not recommend anyone take their dog there for treatment. It's all money money money now.
Visited January 2023
Review titled Family Doctors
Replied on 08 March 2023
Dear Anonymous Thank you for your review I am disappointed and apologise for the lack of care you have received at The Family Doctors. If a GP is on annual leave you should always be offered an appointment with another GP and not be expected to wait until the GP returns. However some patients do prefer to wait but at this point they should be given a future appointment. Once bloods are taken these are collected daily and taken to the pathology labs. I will discuss the process with our nurse and HCA to make sure this is followed and therefore none should go missing. I am saddened to read that you feel we run the surgery for money and not for patient care as the GPs and myself are constantly reviewing policies and procedures to give the best care to all our patients. If you would like to discuss this further please contact me. Regards Jacqui Coleman Practice Manager The Family Doctors
-
Review titled Great experience
Rated 5 stars out of 5
by Christine Ellis - Posted on 01 February 2023
Although not easy to get appointment Probably very challenging if your not online Once I had spoken to Gp invited for face to face consultation I was seen and physically examined Felt like I was listened to by empathic GP Didn’t feel like I was being a nuisance even though it was late on Friday afternoon I expect after a long week Tests arranged and called back one week later and hospital outpatient appointment arranged I feel there is a great deal of criticism of the NHS currently and feel that it is important to give positive feedback when appropriate In a previous professional capacity I worked in NHS and had exposure to many doctors I would like to praise the GPs professionalism and efficiency and say thankyou
Visited January 2023
Review titled Family Doctors
Replied on 07 February 2023
Dear Christine Thank you for your feedback. I am pleased to read that you have received a good service from our surgery. We strive to make our patients feel comfortable when having to attend appointments. Regards Jacqui Coleman The Family Doctors
-
Review titled Great Practice
Rated 4 stars out of 5
by Anonymous - Posted on 05 December 2022
It's been my local practice for many years. They usually are very very busy. Honestly they always try there best to serve. The doctors there are great. They try to there best to serve to the highest of standards. I hope they receives more fundings so that they are resourced and able to continue to improve the service.
Visited December 2022
Review titled Family Doctors
Replied on 13 December 2022
Dear patient thank you for your comment. It is our aim that that although there is an increased demand we are still offering service at a high standard. Jacqui Coleman Practice Manager
-
Review titled Really great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2022
I wrote an E-consult this morning for my poorly child. I was seen urgently and sorted by 11:30. The gp was kind and reassuring and listened to my concerns. Excellent service throughout, thank you
Visited December 2022
Review titled Family Doctors
Replied on 13 December 2022
Dear Patient Thank you for your feedback, I am happy to read that you have used the e-consult service and have had a good outcome. We are constantly trying to improve patient access and e-consult shows us that this is another reliable service. Jacqui Coleman Practice Manager