Family Surgery
7 High Street, Green Street Green, Orpington, Kent, BR6 6BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick treatment and easier to obtain an appointment
Rated 5 stars out of 5
by John Arthur - Posted on 01 August 2024
We have been with the Surgery for over 15 years and the Practice has changed a lot. I have always been able to get an appointment to see the doctor but sometimes it has been harder for me (less urgent or not quick enough on the phones at 8am). However, last week I used the online triage form and received a text the next morning advising the doctor would call me between 10am-12pm. I received a phone call at 10.30 and a prescription was sent to the pharmacy by 10.45am. The doctors are great and to locums too are very good. The reception team are exceptional and the nursing team are excellent too. I would highly recommend the surgery.
Visited July 2024
Family Surgery has not yet replied.
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Review titled Excellent reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 08 September 2023
Although it often takes in excess of 25 mins to get through on the phone (which isn’t ideal), the reception staff are polite, friendly, helpful and approachable. I’ve noticed a real difference in the last couple of years with new staff coming in. Please thank them for their work.
Visited September 2023
Review titled Family Surgery
Replied on 14 September 2023
Dear patient, Thank you for your feedback. I have passed on your thanks to the team for all their hard work. I am sorry you have had long waits trying to get through on the telephone. At certain times of the day (first couple of hours in the day) and also during influenza and Covid vaccination programmes. We are working very hard to improve our response times to telephone calls. Please do let me know if you have any further issues regarding response times. Kind regards Debbie Parker Manager