Farfield Group Practice
Farfield Group Practice, West Lane, Keighley, West Yorkshire, BD21 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring practice
Rated 5 stars out of 5
by Angela Burton - Posted on 05 March 2024
First time there, I had a male doctor how lovely and kind, reception smiling, and I bumped into a lady doctor, what a beautiful experience
Visited March 2024
Review titled Farfield Group Practice
Replied on 25 March 2024
Dear Angela, Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled liers
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
i ordered my prescribtion last week and i went into farfield group and was told everything has gone through to the chemist and the chemist gave me two items and told me to come again. and two days later i was told by the gp practice receptionist that everything on the precribtion is sent, she lied to me ? and i went to the chemist and she said to go back to practice. so i run between the two places for a few days and i have still not received all my items. I went back to practice and was told they do not have a manager and if he could help me instead. I have given stool samples and i am not well. they advised me that everything is ok from results. but i am not. I still have stool problems and pain down below front area and pain in anus area ? with a little blood stain now. They are sending me to chemist and for one item at a time. i am in pain and have not been given the correct medication. from my experience. I was also told they do not have a manager in practice to talk to. All liers then ?
Visited March 2024
Review titled Farfield Group Practice
Replied on 25 March 2024
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Appointments
Rated 1 star out of 5
by Mr M Kerr - Posted on 10 September 2024
Unable to get through on phone or book online for the last 24 months Nobody answers the phone and l tried to book an appointment online on the modality site where l only order my repeat prescription. The booking system ask you what date would you like, then shows you today's date to approx the end of this month and tells you there are no available dates but shows you no other dates. I was asked to contact the pharmacy if anything regarding my health is urgent, but lve been able to speak to anyone at this pharmacy. Soon l will go sit in the AE for seven hours until l can see someone
Visited January 2024
Review titled Farfield Group Practice
Replied on 20 September 2024
Dear Mr M Kerr Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Kelly Patient Experience Officer
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Review titled Terrible practice
Rated 1 star out of 5
by Jayne - Posted on 01 November 2023
Disgusting service, filled an online form in on the morning of the 27/10/23 and nobody rang me back. I rang again on the Monday 30th, was told someone would ring me back, it’s now the 1/11 still no call ! This surgery has gone down hill rapidly since Modality took over. I’m now looking to move to another surgery. And then people wonder why A&E is overrun, try actually providing a GP service.
Visited October 2023
Review titled Farfield Group Practice
Replied on 24 November 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Reviews
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2023
Reviews cancelled 4 times, message for an appointment at Haworth that no one knows anything about after ringing 3 times to ask what's if for - 4 bus rides. Absolute waste of time and effort.
Visited August 2023
Review titled Farfield Group Practice
Replied on 30 August 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Online access system
Rated 1 star out of 5
by Kate Evans - Posted on 18 July 2023
This is not fit for purpose. I have just spent over an hour trying to complete the online request form, only to be informed on 4 separate occasions that I need to check the form, when I try to do so my responses disappear and I have to start again. I need an urgent GP appointment today and I will now have to visit the surgery. A great idea in theory, but in practice a complete waste of time. Unless the system is useable it will cause patient harm.
Visited July 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Kate I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled 4 days for a tetanus jab
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
I clame into the surgery Mon 24th after a dog bite the previous day and was offered an appointment on Thurs 3pm for a tetanus jab. Surely this needed immediate attention, would a jab be of any use 4 days later? Surely for a minor jab time could be found sometime during the day. I am absolutely disgusted at what you call a service.
Visited July 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Hard to be seen
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
I have tried to contact the surgery but they say that they are busy and they cut me off when I call. I have tried using the online service and it says it will get back to you in 48 hours and nobody did for over a week. They sent me a text saying that my prescription was ready to be picked up from my desired pharmacy and they haven’t sent it through to them when I called to check. It is ridiculous they either need more doctors or have the ability to manage their patients right
Visited June 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Problems with new patient access system
Rated 3 stars out of 5
by Anonymous - Posted on 12 June 2023
Needed authorisation for renewal of a repeat prescription. Tried the patient access system I click medication review then continue but get a message in orange saying choose subject and check form even though what I want is highlighted purple. There is no sign of any help desk!!!
Visited June 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Just left to rot with multiple serious medical issues
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
Just left to rot with multiple serious medical issues. No number of calls or online forms have resulted in a doctor phoning me
Visited June 2023
Review titled Farfield Group Practice
Replied on 28 July 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team