Farnham Medical Ctr.
435 Stanhope Road, South Shields, Tyne and Wear, NE33 4QYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2023
My Grandmother was experiencing some shoulder pain likely due to some tendonitis. I completed an e-consult on her behalf and she was reviewed within 48 hours and had a steroid injection into her shoulder at the surgery which has helped significantly. Working in general practice myself I know how long sometimes patients can wait for such injections. I am extremely grateful for how quickly she was seen and she was able to have the treatment in the surgery. Given the enormous stress general practice is currently under I think this is a fantastic service. Keep up the good work Farnham Medical Group.
Visited April 2023
Farnham Medical Ctr. has not yet replied.
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Review titled Very surprised
Rated 3 stars out of 5
by Sheila Robertson - Posted on 10 March 2023
My husband died 4 weeks ago and has been with this practice through his entire life. I am very surprised that no one from the practice got in touch and to offer any condolences, especially as my husband thought the world of the practice and its doctors. I am very saddened on his behalf at the indifference shown.
Visited February 2023
Farnham Medical Ctr. has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2023
I called with symptoms of a water infection. The phone was answered promptly and the receptionist was very pleasant amd helpful and a telephone appointment was booked with the GP. The GP called me quickly and after looking at my medical problems ( I am immunosurpressed) sent a prescription to my chemist for me to collect. Overall an excellent service.
Visited January 2023
Farnham Medical Ctr. has not yet replied.
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Review titled Too long await
Rated 2 stars out of 5
by Anonymous - Posted on 14 September 2022
Called yesterday to book an appointment Told to call back today as this is when new appointments get released Called today a few times, last being over 30 mins wait. Call still not answered and no appointments booked. No idea of where I was in the queue How can anyone wait this long in a working day?! Need more telephone staff or they need to change the days the appointments become available to the start of the working week. Frustrating to say the least!
Visited September 2022
Review titled Farnham Medical Ctr.
Replied on 22 September 2022
Dear Patient We are constantly reviewing our telephone system with our provider and have again asked them to check for faults and offer technical service improvements. We are currently undergoing a high level of sickness within our call handling team and are asking other staff to help out and work overtime. Please consider submitting an online request via our website at www.farnhammedicalcentre.nhs.uk for non-urgent matters. We currently have 2 new members of staff in training and an advert out for another. We appreciate this is frustrating for our patients and staff but are doing our best to meet the high level of demand with the staff and budget restraints we have. Thank you for taking the time to post your feedback. Emma Graham Practice Manager
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Review titled Telephone message
Rated 2 stars out of 5
by Anonymous - Posted on 08 December 2022
Rang today @ 14:02, the message said closed for training between 14:30 - 17:30, unclear as to why phone not answered as was before 14:30.
Visited August 2022
Farnham Medical Ctr. has not yet replied.