Farnham Park Health Group
Farnham Centre For Health, Hale Road, Farnham, Surrey, GU9 9QSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Booking system change - re previous review
Rated 3 stars out of 5
by Michael Miller - Posted on 23 March 2023
I wish to temper a little my review yesterday, where I complained about the difficulty getting an appointment. Today, I phoned at 8 and Was phoned back quickly, and given an appointment with my doctor on the phone. My previous queries regarding their system still remain, but today they were very responsive and helpful.
Visited March 2023
Review titled Farnham Park Health Group
Replied on 28 March 2023
Dear Mr Miller, Thank you for leaving your feedback on the appointment system at Farnham Park Health Group. I’m sorry that you experienced difficulties in getting an appointment when you first contacted the practice. In view of your feedback we have now changed the message on the answer phone to inform patients of the situation with urgent on the day appointments. Thank you for taking the time and trouble to leave a further review when the next day you were subsequently phoned back quickly and offered a telephone appointment on the same day. We are constantly reviewing our appointment system and the service we offer to our patients and hearing from our patients and their experience is important to us. Kind regards Anne Green Practice Manager
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Review titled Avoid!
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2023
I joined the practise 2 months ago and have had several interaction - all pretty terrible! The reception team are, on the whole, lovely. A rare thing in gp surgeries! They are helpful and supportive. One gp is brilliant, if only their colleagues were of similar standard! I was given a different patients blood test forms as well as my sons, breaching GDPR. I was then made to drive my sick child back to the surgery to return the forms and correct their error. You cannot call for an appointment, you use an online service which is often closed by 09:30 so you can’t get a call back or a message to your gp if something happens after that time. A gp didn’t read my request following a car accident and closed it down incorrectly, further delaying treatment. 25mins on hold trying to get someone to answer the phone so I could try to sort it out (approx. 15:00) I was the next day called by someone to book in to what I now know to be the muscularskeletal team. Unfortunately this was being mid-pronounced and when I asked what that was, they didn’t know but had booked lots of people in that day! Without any contact from a gp, the context was lost. Either the admin needed better education, or there was a step in the process missing. I tried to book my sons immunisations and flu jab. They wouldn’t let me book it together (unlike previous experiences), I had to have 2 appointments. When I got there, the nurse was baffled and administered all in one go. I didn’t actually register with this practise. I registered with the sister surgery and got allocated to this one. So much for patient choice! I will be leaving.
Visited January 2023
Review titled Farnham Park Health Group
Replied on 12 February 2023
Dear Patient, I am extremely sorry to hear you have been dissatisfied with the service and care you have received from Farnham Park Health Group. I’d like to assure you that all data breaches are dealt with, reported and followed up as per our Data Breach policy. I was concerned to hear that you had been asked to return a form to the surgery when your son was ill, and I’d like to have the opportunity to discuss this with you so I can investigate it further. I note your kind comments on the reception team which I have passed on to them, and on one GP who you have stated is brilliant. I’m sorry to hear your comments about our online system and your request being closed down incorrectly, your experience of an appointment being booked for you with our musculoskeletal team and your sons’ immunisations and flu jab. As your comments were posted anonymously, I am unable to identify or contact you directly to discuss your concerns. If you would like to meet with me so we can discuss these issues, then please contact me via nehfccg.adminfphg@nhs.net Kind regards Anne Green Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Mark Stevens - Posted on 06 February 2023
I just wanted to say thank you. We have had need of the practice three times in as many months and each time have recieved exemplary service. Thank you all again for everything you have done and try to do day in day out. Regards Mark Stevens
Visited January 2023
Review titled Farnham Park Health Group
Replied on 12 February 2023
Dear Mr Stevens, Thank you for your lovely comments. I am so pleased to hear you have received exemplary service from the practice. Thank you for taking the time and trouble to leave this review which I will share with the team at Farnham Park Health Group. We really appreciate your kind words. Kind regards Anne Green Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Mrs Norris - Posted on 06 January 2023
My young son had a very bad cough and he became more poorly quite quickly. I did an Ask my GP and they were able to see my son that afternoon. Couldn't have asked for anything more.
Visited December 2022
Review titled Farnham Park Health Group
Replied on 15 January 2023
Dear Mrs Norris, I'm pleased we were able to resolve your problem after your son became poorly quite quickly. I do hope he is now completely better. Thank you so much for your lovely feedback, which I have shared with the team. Kind regards Anne Green
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Review titled Amazing practice
Rated 5 stars out of 5
by Tasha - Posted on 30 August 2022
I have recently moved to the Farnham area and signed up to this doctors surgery. I wanted to e-mail in to say how incredible my experience with the practice has been so far. I have found from the moment of ringing and trying to get information or trying to book an appointment, to getting the appointment booked and then dealing with the doctors / nurses and reception staff, has been such a pleasant experience. Everyone has been so friendly, so helpful and the service has been extremely quick. My last surgery I would have to wait over 2 weeks at times to get an appointment, staff came across very rude and made me feel uncomfortable ringing and just seemed an inconvenience that I needed an appointment. On Monday I rang regarding aches and pains, swollen throne etc and within half an hour of being on the phone to the receptionist I was booked in for an appointment in half an hours time. I have also used asked my GP to book in other Appointments and within 5 minutes of completing the request I had a receptionist ring to book me in the following week. I am honestly so impressed with the level of attention to detail and how personable the practice is. I just wanted to pass on how impressed I am with the over all service of the practice and how everyone that works there appears very happy and welcoming. I feel I have made the correct decision in signing up to you. Many thanks for all your hard work.
Visited August 2022
Review titled Farnham Park Health Group
Replied on 05 September 2022
Dear Tasha, Thank you so much for leaving such lovely positive feedback, following your move to Farnham and registering with the Practice. We are so pleased you found the staff friendly and helpful and were seen quickly. The whole team work hard to deliver the best possible care to our patients, and I have passed your comments on to them. Thank you once again. Kind regards Anne Green Practice Manager