Feldon Lane Practice
Feldon Lane, Halesowen, West Midlands, B62 9DRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Brenda - Posted on 19 January 2024
As with some other online reviews I can't believe these negative comments are about the same practice I'm registered with! I transferred to this practice in April 2024 & have never regretted it. I have had great service from all the staff. I've had the most dealings with the receptionists who have always been pleasant, & patient, especially when explaining the systems & procedures which are so different in such a positive helpful way to my previous practice. I've only experienced satisfied patients when I've been in the surgery.i didn't realise it was possible to put reviews on so perhaps the other happy satisfied patients dont either.
Visited January 2024
Review titled Feldon Lane Practice
Replied on 22 January 2024
Dear Brenda Thank you for taking time to leave a review of the practice. I am glad that you have received good service from the practice since joining us. I will make sure all staff are aware of your kind feedback. Kind regards Louise Birkett - Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2023
I have only ever received excellent care from this Practice, all the Receptionists have always been very polite and helpful to the best of there ability, as I understand that they to have policies to follow and I personally would not want there job as it is to difficult to please every one, So well done to all you wonderful receptionists. :) The Dr's have always listened attentively, been empathetic and shown me respect when visiting them at the surgery or when speaking to me on the telephone, they have always given me the level of care that I expect. Overall I feel that Dr's surgeries in general are getting a lot of back lash from patients for not giving in to patients demands and when it doesn't go there way, they resort to leaving a negative review (Unfair) if only more people left good reviews when receiving a good service but it unfortunately seems that people only jump to leaving reviews when they feel that they have received a negative experience which I feel is wrong. I have witnessed personally the reception staff being verbally abused, Insulted or just being spoken to in such a rude manner, I feel that this is not acceptable, no matter what there reasons may be. Overall I find all of the staff at Feldon Lane & at Hawne Lane Surgeries all amazing, your all doing a fab job so Thankyou. :)
Visited November 2023
Review titled Feldon Lane Practice
Replied on 21 March 2024
Dear Patient Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you've consistently received excellent care from our practice and that our receptionists have been polite and helpful to the best of their ability. We truly appreciate your understanding of the challenges they face and your recognition of their hard work. It's heartening to know that you've found our doctors attentive, empathetic, and respectful during your visits and phone conversations. Providing the level of care our patients expect is our top priority, and we're glad to hear that we've met your expectations. Your insight into the challenges faced by doctor's surgeries resonates with us. We understand that not every request can be met due to various reasons, and unfortunately, this sometimes leads to negative reviews. We wholeheartedly agree that positive experiences should also be shared, and we're grateful that you've chosen to do so. It's disheartening to hear about instances of verbal abuse or rudeness towards our staff. We strive to create a welcoming and respectful environment for everyone, and such behaviour is not acceptable under any circumstances. We're thankful for your support and encouragement for our entire team. Once again, thank you for your kind words and for recognising the efforts of our staff at Feldon Lane and Hawne Lane Surgeries. We're committed to providing exceptional care to all our patients, and your feedback means a lot to us and will be passed on to all staff. Kind regards, Louise Birkett - Practice Manager
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Review titled Changes need to be made
Rated 3 stars out of 5
by Anonymous - Posted on 01 September 2023
I was on the phone for 40 minutes, only to be told at 8:40am that only emergency appointments were being made. My condition was not serious, but extremely debilitating and painful. The telephone message needs to be updated to let people know the situation so that there is no false hope and you're not waiting on the line for 40 minutes. At the moment the practice is not beneficial for working patients. It's not practical to phone up at 8am and spend minutes on the phone. You can't expect to keep your phone with you all morning or afternoon waiting for a call back whilst at your place of work. This is not always practical. We need to be able to phone up and make an appointment like in pre Covid days. At the moment you are offered an appointment for 3 or more weeks in the future. 'Who knows what condition you might be in then?' I understand some issues are in the process of being addressed, but this needs to happen sooner. This needs to be a practice for all. I feel at the moment it isn't.
Visited August 2023
Feldon Lane Practice has not yet replied.
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Review titled Receptionists
Rated 5 stars out of 5
by Teresa - Posted on 21 May 2023
I had a doctor ring me back very quickly after phoning for an appointment. Sent a prescription through straight away, very good. Asked me to leave a faeces sample if possible at the doctors surgery on the Friday or Monday. I went on Friday afternoon with a sample. Made to look stupid as being asked constantly which container I had been given? Even though I explained it was a telephone appointment, how can he give me a container! Was then told too late anyway, has to be before 12. Doctor obviously didn't know this. Very upsetting being talked down to, not feeling well and having to walk to the surgery.
Visited May 2023
Review titled Feldon Lane Practice
Replied on 12 June 2023
Dear Teresa Thank you for taking time to leave a review of the practice and the service you received. I am pleased you received a prompt telephone appointment, however, I am sorry to read that the service you received from Reception regarding the sample Doctor had requested was below standard. This is clearly an area of learning for the GP you dealt with on this occasion and also reception. Thank you for bringing this to my attention and I apologise for any distress that may have been caused to you. Kind regards, Louise Birkett - Practice Manager
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Review titled Absolutely rubbish
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
Worst doctor’s surgery around Halesowen area. No consideration for there patients, Lazy and dismissive. Had a doctor laugh in my face and takes you 3 weeks to make an appointment even when you call at 8am As you can never get through there is only 1 nice receptionist but forgot her name as they never give out their names. All the others are very Rude and disrespectful. I wrote a huge complaint to their practice manager and still after nearly 3 weeks haven’t heard a response. Do not recommend, They will not help you!
Visited April 2023
Review titled Feldon Lane Practice
Replied on 12 June 2023
Dear Anonymous Thank you for taking time to review the practice, I am sorry that you feel we as a practice do not meet your high expectations. Your complaint letter was responded to, however, if you should ever wish to discuss any aspect of your care, please do not hesitate to contact me. Kind regards, Louise Birkett - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Emma Turner - Posted on 19 January 2023
I have only ever had good experiences with the practice,I have always been able to get appointments, both telephone and face to face if required the doctors have been very supportive and the receptionists have always been respectful and helpful
Visited January 2023
Review titled Feldon Lane Practice
Replied on 19 January 2023
Good afternoon Emma Thank you for taking time to leave feedback regarding the practice. All feedback is gratefully received, however, your positive comments are very welcome at this difficult time within the NHS. I will pass on your comments to all staff members. Kind regards Louise Birkett - Practice Manager
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Review titled The best practice and team
Rated 5 stars out of 5
by Emily C - Posted on 11 December 2022
I genuinely can think of no negatives of this service. They are a credit to the NHS and the whole environment is loving and caring. All the doctors, nurses and staff are so lovely and are professional and kind whilst supporting their patients. I was rather poorly when I went in and got an emergency referral to hospital due to the diligence and care of the practice staff. It is truly wonderful and I am so grateful for all the wonderful people there. Thank you Feldon!!!
Visited December 2022
Review titled Feldon Lane Practice
Replied on 13 January 2023
Dear Emily Thank you for your review, it is always good to receive feedback from our patients, even more so when it is positive feedback. I will pass your kind comments on to my team. I hope you are recovering well. Many thanks. Louise Birkett - Practice Manager
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Review titled Terrible practice
Rated 1 star out of 5
by Laura Hobday - Posted on 06 December 2022
I have been trying to get an appointment for over 6 weeks, I had an appointment booked which was cancelled without my knowledge and I am still trying to rebook. I have a chronic condition and the Dr is aware I’m in and out of hospital every month with flare ups of my endometriosis. I am never contacted or updated by the Dr. I am constantly chasing appointments and medication. I am constantly spoken to very very disrespectfully and dismissed by every single person I speak to within the practice. I did advise I was trying to move GP’s roughly a year ago to which I was told not to move and the Drs would take ownership of my case and try and get me back to having a normal life. This has been on going for over 6 years and I am still treated terribly.
Visited December 2022
Review titled Feldon Lane Practice
Replied on 07 December 2022
Dear Miss Hobday Thank you for taking time to leave a review about the practice. I'm sorry you feel that the experience you have had with the practice does not meet with your expectations. If you would like to contact me directly at the practice, we can address your concerns. Kind regard Louise Birkett - Practice Manager
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Review titled poor receiption
Rated 3 stars out of 5
by nicki everton - Posted on 13 January 2023
the phones are not answered very quickly, between 15 and 35 minutes is usual, getting a doctor to phone is virtually impossible have been told 10 days, and appointments you have to phone every day, for some reason they cannot make an appointment for the next day or dont want to
Visited November 2022
Review titled Feldon Lane Practice
Replied on 13 January 2023
Dear Nicki Everton Thank you for your feedback regarding the practice. I can assure you that are reception team are dealing with every call that comes in to the surgery as time efficiently as they can, due to the nature of the calls this can mean that at times there is a longer wait on the phones than we would like. To avoid the delay holding on the phone, the practice can be accessed by our Website at feldon.practice.co.uk, appointment requests can be completed online, once submitted they are sent through to our reception and clinical team for action. Kind regards, Louise Birkett - Practice Manager