Feldon Lane Practice
Feldon Lane, Halesowen, West Midlands, B62 9DRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Feldon Lane Practice.
Reviews
-
Review titled Absolutely rubbish
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
Worst doctor’s surgery around Halesowen area. No consideration for there patients, Lazy and dismissive. Had a doctor laugh in my face and takes you 3 weeks to make an appointment even when you call at 8am As you can never get through there is only 1 nice receptionist but forgot her name as they never give out their names. All the others are very Rude and disrespectful. I wrote a huge complaint to their practice manager and still after nearly 3 weeks haven’t heard a response. Do not recommend, They will not help you!
Visited April 2023
Review titled Feldon Lane Practice
Replied on 12 June 2023
Dear Anonymous Thank you for taking time to review the practice, I am sorry that you feel we as a practice do not meet your high expectations. Your complaint letter was responded to, however, if you should ever wish to discuss any aspect of your care, please do not hesitate to contact me. Kind regards, Louise Birkett - Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Emma Turner - Posted on 19 January 2023
I have only ever had good experiences with the practice,I have always been able to get appointments, both telephone and face to face if required the doctors have been very supportive and the receptionists have always been respectful and helpful
Visited January 2023
Review titled Feldon Lane Practice
Replied on 19 January 2023
Good afternoon Emma Thank you for taking time to leave feedback regarding the practice. All feedback is gratefully received, however, your positive comments are very welcome at this difficult time within the NHS. I will pass on your comments to all staff members. Kind regards Louise Birkett - Practice Manager
-
Review titled The best practice and team
Rated 5 stars out of 5
by Emily C - Posted on 11 December 2022
I genuinely can think of no negatives of this service. They are a credit to the NHS and the whole environment is loving and caring. All the doctors, nurses and staff are so lovely and are professional and kind whilst supporting their patients. I was rather poorly when I went in and got an emergency referral to hospital due to the diligence and care of the practice staff. It is truly wonderful and I am so grateful for all the wonderful people there. Thank you Feldon!!!
Visited December 2022
Review titled Feldon Lane Practice
Replied on 13 January 2023
Dear Emily Thank you for your review, it is always good to receive feedback from our patients, even more so when it is positive feedback. I will pass your kind comments on to my team. I hope you are recovering well. Many thanks. Louise Birkett - Practice Manager
-
Review titled Terrible practice
Rated 1 star out of 5
by Laura Hobday - Posted on 06 December 2022
I have been trying to get an appointment for over 6 weeks, I had an appointment booked which was cancelled without my knowledge and I am still trying to rebook. I have a chronic condition and the Dr is aware I’m in and out of hospital every month with flare ups of my endometriosis. I am never contacted or updated by the Dr. I am constantly chasing appointments and medication. I am constantly spoken to very very disrespectfully and dismissed by every single person I speak to within the practice. I did advise I was trying to move GP’s roughly a year ago to which I was told not to move and the Drs would take ownership of my case and try and get me back to having a normal life. This has been on going for over 6 years and I am still treated terribly.
Visited December 2022
Review titled Feldon Lane Practice
Replied on 07 December 2022
Dear Miss Hobday Thank you for taking time to leave a review about the practice. I'm sorry you feel that the experience you have had with the practice does not meet with your expectations. If you would like to contact me directly at the practice, we can address your concerns. Kind regard Louise Birkett - Practice Manager
-
Review titled poor receiption
Rated 3 stars out of 5
by nicki everton - Posted on 13 January 2023
the phones are not answered very quickly, between 15 and 35 minutes is usual, getting a doctor to phone is virtually impossible have been told 10 days, and appointments you have to phone every day, for some reason they cannot make an appointment for the next day or dont want to
Visited November 2022
Review titled Feldon Lane Practice
Replied on 13 January 2023
Dear Nicki Everton Thank you for your feedback regarding the practice. I can assure you that are reception team are dealing with every call that comes in to the surgery as time efficiently as they can, due to the nature of the calls this can mean that at times there is a longer wait on the phones than we would like. To avoid the delay holding on the phone, the practice can be accessed by our Website at feldon.practice.co.uk, appointment requests can be completed online, once submitted they are sent through to our reception and clinical team for action. Kind regards, Louise Birkett - Practice Manager
-
Review titled Great service once again
Rated 5 stars out of 5
by Mary - Posted on 11 August 2022
And yet again, fantastic service today! Sent off my online request Monday, speedy email back to confirm a tel appt for today. Tel call received and invited to the surgery an hour later for f2f appt. The GP dealt with my neuro diverse son with such wonderful and gentle manner and referred him to the appropriate service for ongoing care. In times when I know some people are struggling to access primary care (a call assessor for the ambulance service speaking to many disgruntled patients on a daily basis), I feel very lucky that we are in the care of this practice. Thank you for looking after my family
Visited August 2022
Review titled Feldon Lane Practice
Replied on 12 August 2022
Dear Mary Thank you for taking time to leave feedback on your recent experience with the Practice. It is always good to receive patient feedback, even more so when it is of a positive nature. I will pass your comments on to the GP who with your Son's care. Kind regards Louise Birkett - Practice Manager