Fellview Healthcare
St. Bridgets Lane, Egremont, CA22 2BDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Robert Allen - Posted on 21 September 2023
I've tried multiple times to get an appointment by rigging the Cleator Moor surgery; it has been a complete waste of time, you just get cut off. I'm thinking of changing my practice, but locally they all seem to have the same problem. Asking survey questions on Dignity and respect, Involvement in Decisions, Providing accurate information are pointless when you never get to see or speak to anyone!!! Is this surgery the best of a poor bunch, I can't honestly say, but it feels like it.
Visited September 2023
Review titled Fellview Healthcare
Replied on 25 September 2023
Mr Allen, I am sorry to read of your problems when you try to call the practice. We report any fault issues to the external company who manage our phone lines when we are made aware of a problem. It is helpful to us if you can report when this happens so that we are able to contact our telephone supplier to report a fault. Without the detail of this happening we are unable to try and get it fixed. Please do drop us an email at nencicb-cu.fellviewhc.complaints@nhs.net if you experience any further issues and we will report the fault. If you are unhappy with the practice, or your care and treatment you do have the right to complain. Please contact nencicb-cu.fellviewhc.complaints@nhs.net and provide your full contact details and a note of your concerns if you wish to raise a formal complaint. You have also mentioned that you are considering changing your practice. Taking care of your health is a joint venture between you, your doctor and the practice. It is one that relies on a relationship of trust. Trust is an essential part of healthcare. If you have lost trust or faith in Fellview Healthcare to manage your health you do have the right to choose another GP practice within the area without having to provide them a reason. Kind regards, Alison Patient Engagement
Provided by Care opinion
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Review titled Awful system
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
Rang up all this week to talk about anxiety and mental health. “Sorry nothing left today try again tomorrow” No wonder people don’t speak up. This surgery doesn’t class this as an ‘emergency’ so you have to suffer on your own. Wont even offer help from other services. Wont be ringing again.
Visited May 2023
Review titled Fellview Healthcare
Replied on 03 July 2023
I am sorry that you have had difficulty in making an appointment. We are experiencing a high volume of staff absences in our clinical team and this has led to a reduction in the number of appointments available each day. We have less appointments but we still have the same number of patients… it is extremely difficult for us but we are trying our very best to answer every call and provide appointments, help and information to all of our patients. Our reception team will signpost patents to other services and the practice does have a mental health nurse. Reception should be able to advise you re availability of mental health appointments. Thank you for taking the time to tell us about your recent issues with Fellview Healthcare. If I can help any further I can be contacted via email at nencicb-cu.fellviewhc.complaints@nhs. Kind regards, Alison Patient Experience
Provided by Care opinion