Fernbank Medical Practice
Fernbank Medical Centre, 508-516 Alum Rock Road, Ward End, Birmingham, West Midlands, B8 3HXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No appointments available
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
Been calling the line since 8.30, kept saying busy user and finally as 9 I got through. It said there was more than 20 people on the queue! The practice has no capacity! When I finally managed to get through there is no appointments available. It's my second day trying. The receptionist kept repeating that I need to call back again next working day, when I have explained that I have already done so. Disappointing service
Visited December 2023
Fernbank Medical Practice has not yet replied.
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Review titled Incompetent
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
Even though Fernbank medical centre has merged with MMP Saltley centre they do not have the capacity to make appointments for patients. You have you get to Frenbank medical practice at 8:00am sharp if you want to get an appointment at 8:30am when they open their doors. There is always a queue of people waiting outside. Even then reception staff is fussy about giving appointments out their reception staff sometimes can be rude go no specific reason even when you speak with them in a respectful manner they don’t have capacity. There is absolutely no point calling in at 8:30am you will be put in a queue of 20 people in-front of you that’s only if you actually get through others will you will have to constantly call. And hour or 1 hour and 30 minutes when you finally get through you will get the response from the receptionist that there are no appointments available for the day and “you should call back in tomorrow or come in at 8:30am.” I’ve been told by reception that they don’t offer Saturday appointments due to doctors not working which is understandable but what about patients who work and cannot take time off work. I had an appointment today at 19th July at 11:15am with the nurse for a blood test at Saltley centre and I was called by the surgery at 9:25am saying the appointment had been cancelled due to the nurse not being ill. That’s fine understandable but why do you not have cover staff? I waited two weeks for this appointment after my gp appointment. I’ve taken time off work which I won’t be getting paid for. I was offered an appointment on the 1st of August which is 2 weeks away. What expect your patients to do? Take time off work just to fits schedule that fits this surgery? Unfortunately this surgery is incompetent and does not have capacity.
Visited July 2023
Fernbank Medical Practice has not yet replied.
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Review titled reception service
Rated 2 stars out of 5
by Anonymous - Posted on 26 July 2023
rang the surgery numerous times early morning, afternoon, evening always on hold more than 30mins and still no one ever answers the phone. this was never the case before the new staff are careless i walked in the surgery whilst on hold for 38mins both receptionists were sat there chatting. where is the management because both need sacking its appalling and stressful for patients
Visited July 2023
Fernbank Medical Practice has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
Trying to book an appointment with this practice is difficult. Either you are met with ‘user busy’ or you are number 20 in the queue.
Visited April 2023
Fernbank Medical Practice has not yet replied.
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Review titled Unfriendly receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 04 October 2022
I phoned the surgery for a new fit note as it expired 4thOctober but the receptionist told me I should ring back tmorrow as it was valid till 5thOctober.I had copy in front of me but she wasn’t having it.Ithen asked if I needed to call back to see if fit note would be ready to collect and she replied…same as last time..you’ve had one before.The practice is full of polite and helpful receptionists…and amazing doctors…why is this one woman letting everyone down.?If she’s not happy in her job…release her…there’s lots of people would love her job.
Visited September 2022
Fernbank Medical Practice has not yet replied.