Fernbank Surgery
Lytham PCC, Victoria Street, Lytham St Annes, Lancashire, FY8 5DZContact details and opening times
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Reviews
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Review titled Tries hard I think
Rated 3 stars out of 5
by Anonymous - Posted on 13 February 2025
I called to pick up a referral letter for a private consultation as requested by the GP, to be told it had been e mailed to the consultant’s team. I had been asked to pick a letter up and the consultant told me to bring it to my appointment. I was not informed an e mail would be sent. No copy was sent to my e mail address. Today I have phoned to request a copy. You need to review and adjust your processes and keep the patient informed.
Visited February 2025
Review titled Fernbank Surgery
Replied on 25 February 2025
Dear Patient, Thank you for taking the time to leave your review. I am sorry that there seems to have been some confusion around your private referral and our processes. It is useful to gain feedback like this so that we can look at our processes and our methods of communication. I will share your feedback with the team and we will discuss it in our next team meeting. Please do not hesitate to contact the surgery on 01253 202040 or via: lscicb-fw.fernbankmanagers@nhs.net, if you would like to discuss your feedback in more detail. Thank you again for your time. Steph Chetter Practice Manager