Fernley Medical Centre
560 Stratford Road, Sparkhill, Birmingham, West Midlands, B11 4ANContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Staff So Kind
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2025
I spoke with a lovely lady today and she was very kind and professional. She advised me regarding my concern that all had been corrected. She did not try to hurry me or end the call quickly but listened and assured me all was now correct. It was a pleasure speaking with the Staff member today. I find the staff at Fernley Medical are all very kind and care for the patients. Thank you
Visited April 2025
Review titled Fernley Medical Centre
Replied on 29 April 2025
Dear Patient, Thank you for taking the time to provide your kind and positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team. Kind Regards, Fernley Medical Centre
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Review titled Blood test
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2025
They took blood test found b12 is very low and PS level is increase Dr straightaway arrange appointment with nurse for b12 injection and again bool blood test for me in may I'm so happy today is my last b12 injection Good service overall I'm happy so see staff and gp
Visited April 2025
Review titled Fernley Medical Centre
Replied on 28 April 2025
Dear Patient, Thank you for taking the time to provide your kind positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team. Kind Regards, Fernley Medical Centre
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Review titled Good practise
Rated 4 stars out of 5
by Ajay - Posted on 23 April 2025
Very helpful but wait times can be long sometimes. I have been coming to this GP clinic since I was born (2002) and have had no issues with anything or anyone. Once I needed help for my back pain and the GP helped a lot and prescribed me the right medicine to help the problem go away
Visited April 2025
Review titled Fernley Medical Centre
Replied on 23 April 2025
Dear Ajay, Thank you for taking the time to provide your kind positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team. Kind Regards, Fernley Medical Centre
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Review titled Great service best practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2025
I visited this practice in April to find out about care plan i spoke with reception staff she listened to my query and put me through to a Gp and than to a manager following my query .I am amazed to see an over all improvement in all areas e.g Reception, appointment system availability of Clinicians and ease to get through managemt. I would highly recommend this practice and will continue to receive care here myself as it is very rare to come across a GP or any other medical professional who genuinely cares about their patients and will go out of their way to bring some sort of comfort to their patients lives. The smallest gestures can make the biggest differences to someone’s life and i am beyond thankful always for everything this GP has done fo
Visited April 2025
Review titled Fernley Medical Centre
Replied on 29 April 2025
Dear Patient, Thank you for taking the time to provide your kind and positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team. Kind Regards, Fernley Medical Centre
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Review titled Appointment
Rated 3 stars out of 5
by Rukhsana bibi - Posted on 28 March 2025
Went in for chest pain. She did all the checks including bp, temp, o2 and referred me to the a&e. Highly recommend
Visited March 2025
Review titled Fernley Medical Centre
Replied on 28 March 2025
Dear Rukhsana, Thank you for taking the time to provide your kind positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team. Kind Regards, Fernley Medical Centre
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2025
The gentleman with glasses was really helpful in explaining the process of the letters and even printed out my the consultation sheet for today and told me next steps to take to proceed with my query.
Visited March 2025
Review titled Fernley Medical Centre
Replied on 28 March 2025
Dear Patient, Thank you for taking the time to provide your kind positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team. Kind Regards, Fernley Medical Centre
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Review titled best practice in today's world.
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2025
I called yesterday and spoke with a member of mamanagemt team for a query and I am amazed to recieve higher standards of professionalism,integrity and honestly. I would like to thank you and give you 5 stars for maintaining higher standards of service
Visited February 2025
Review titled Fernley Medical Centre
Replied on 26 February 2025
Dear Patient, Thank you for taking the time to provide your kind positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team. Kind Regards, Fernley Medical Centre
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2025
Practice nurse was very nice and dealt with my issue very nicely. All the clinicians are very helpful and I am very happy with the care received
Visited February 2025
Review titled Fernley Medical Centre
Replied on 13 February 2025
Dear Patient, Thank you for taking the time to provide your kind positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team. Kind Regards, Iffat Irfan Deputy Practice Manager Fernley Medical Centre
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Review titled Friendly practice
Rated 5 stars out of 5
by Avtar Atwal - Posted on 25 February 2025
I was welcome and listened then elaborated the problem with diagram, I had, satisfactory information
Visited February 2025
Review titled Fernley Medical Centre
Replied on 26 February 2025
Dear Patient, Thank you for taking the time to provide your kind positive feedback! As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team. Kind Regards, Fernley Medical Centre
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Review titled Appalling Practice!
Rated 1 star out of 5
by Kal Katwa - Posted on 10 September 2024
Rang over 10 times. With no answer! Kept on going to a “Tesco Mobile” voicemail - how professional!!… not!!
Visited September 2024
Review titled Fernley Medical Centre
Replied on 11 September 2024
Dear Mr Katwa, Thank you for your comment.As per my conversation we currently have issues with our telephone lines and hence all calls are diverted to practice mobile to avoid any disruption with access . This has been caused due to massive connection issue at BT local exchange port which engineers are looking into. This has been communicated to all our patients through accurx message on 9th September. Apologies for the inconvenience caused and would request to please bare with us while we get this issue sorted. Alternatively you can contact practice online using the following link https://florey.accurx.com/p/M85116 regards Santhi Chaparala Practice Manager