Fernville Surgery
Midland Road, Hemel Hempstead, Hertfordshire, HP2 5BLContact details and opening times
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Reviews
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Review titled The reception phones always seem to be off the hook
Rated 4 stars out of 5
by Pip - Posted on 12 April 2023
Not quite sure why things have changed at reception. The reception phones always seem to be off the hook these days so you continually get the person is on the phone and call back. It used to be you got held in a queue until it was your turn to speak to someone, now you waste your time phoning and getting the same old answer they are on the phone call back.Why?
Visited April 2023
Review titled Fernville Surgery
Replied on 13 April 2023
Thanks for your question, Pip, I'm pleased to say that we are already working on the installation of a brand-new phone system to replace the current equipment, which is nearly 20 years old. The guys have been in the surgery installing cabling this week. The new system has much greater flexibility to manage call routing - and queuing where necessary. Hopefully, you will see an improvement when this work is complete. Our receptionists are working very hard at the moment, helping the doctors manage our new online booking system. Whilst this allows the doctor to serve a greater number of patients, it has increased the number of outgoing calls our receptionists need to make. This is one reason we are investing in technology to help them in their work. Thanks for getting in touch. Best regards Mark