Ferrybridge Medical Centre
8-10 High Street, Ferrybridge, Knottingley, West Yorkshire, WF11 8NQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Hopeless
Rated 1 star out of 5
by Margaret Fiddes - Posted on 12 October 2023
You'll notice that Ferrybridge medical Centre hasn't responded to any of the reviews. Probably because they're all completely accurate. Every time you ring you've to wait for ever. This time I got through only to be told to ring back at 8am why can't they run a proper appointment system like any other professional organisation. I shall struggle on until either get better or go straight to the hospital. I have even considered a private GP for efficiency's sake but why should I?
Visited October 2023
Ferrybridge Medical Centre has not yet replied.
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Review titled Not telling me that my smear was not today
Rated 2 stars out of 5
by Anonymous - Posted on 20 July 2023
I had to pay for taxis which cost 8 pound there and back as I had a appointment for smear test when I arrived they said they couldn't do it because it wasn't due to oct but they had me booked in today no one rang me or told me that it wasn't due till October I also had to come put of work early they say they can fine you if you don't show up to appointments but yet they carnt give you money back when you've gone out your way to get there very disappointed. Thanks
Visited July 2023
Ferrybridge Medical Centre has not yet replied.
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Review titled Total waste of time
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
I have phoned numerous times to be fobbed off constantly. When i phoned to book a smear test was asked who told me to do this. Shocking !. Just before Christmas I had strep throat my husband ended up examining my throat to try to explain to the nurse. He had no idea but hey ho. Today I phoned yet again to be fobbed off . What is going on with this practice I've not seen a doctor for over 3 years. Evan a simple request is too much so your not talking over someone who needs the appointment more in person. This needs sorting. It's a serious issue. I've no words on how bad they are as a medical practitioners. First do no harm god knows how other people are going through.
Visited May 2023
Ferrybridge Medical Centre has not yet replied.
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Review titled Nope,sorry
Rated 1 star out of 5
by Wayne cappleman - Posted on 10 October 2023
3 week to see a doc, i couldnt walk,then got told off for goin to hospital," waste of resourses apparently" missed blood tests, cancelled my latest app 3 times, and i couldnt get in for a covid jab so they wouldnt re book it.the receptionists guard the doctors like rabid dogs too,cant get past them.cant get appointments that day,cant book em over 2 wk in advance and cant book online, if u get an appointment it may be at another site miles away...always busy yet hardly anyones in the waiting room when u get there? Was ok about 4 yr ago but now,its just awfull
Visited May 2023
Ferrybridge Medical Centre has not yet replied.
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Review titled Poor Service no duty of care!
Rated 1 star out of 5
by Jacqueline Jones - Posted on 25 April 2023
To get an appointment here is a joke, not from just today but previous experiences. Rang today to be told to ring in the morning at 8am. Explained I worked permanent nights which would mean going to bed to get up from bed to ring to be sat in a queue to then hopefully get an appointment at a time that suits?? To then have to try and go back to sleep for my night shift… when asked if they could help with this the receptionist went to ask and was told to tell me ‘it’s up to me’ thanks for your duty of care! let’s hope I don’t have an accident going or coming home from work with my lack of and broken sleep! Poor service that you can not book in advance!
Visited April 2023
Review titled Ferrybridge Medical Centre
Replied on 24 May 2024
Dear Jacqueline Please be assured that we take your feedback seriously and are committed to addressing the issues you have raised. To improve our appointment system and enhance accessibility for all patients, we have implemented the following measures: 1. Clinical assessment: All patient requests for appointments are now completed through a digital form (PATCHS). This enables all request to be clinically assessed, ensuring that you get to see the right person first time. 2. Appointment Availability: We have increased the number of pre bookbale available appointments by reallocating resources and adjusting our scheduling protocols to better accommodate patient needs. 3. Same-Day Appointments: We continue to ensure that patients with urgent medical concerns can be seen by one of our clinicians on the day or by the other extended services available as deemed appropriate, such as pharmacy, 111 or UTC. 4. Care Navigators, previously known as Reception and Call Handler: We also continue to look to invest in our care navigation team in terms of numbers and training, helping to continually reduce call wait times. We hope that these measures will lead to improvements in our appointment system and reduce waiting times for our patients. Best wishes Feedback Team HCF
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Review titled Acceptance of my previous email
Rated 2 stars out of 5
by Nicola Ann de la Hoyde - Posted on 20 March 2023
I wrote to you about my experience in trying to get a n appointment for my B12 injection, last week. I have not heard anything back from you?
Visited March 2023
Ferrybridge Medical Centre has not yet replied.
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Review titled Worst doctors in the world
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
This doctor's is the worst expecially the pharmacy team every month I have to ring up because they have got my medication wrong even tho its on repeat they also get my husbands wrong even tho i send emails explaining my issue. They really need closing down because they are a risk to people's lifes and trying to get your medication early because you are going on holiday is a nightmare they don't understand what your trying to say and they assume you always want your medication early. They are very snotty and at every txt message saying this medication won't be issued early even tho I didn't ask for them early . Something needs to be done with this surgery because they are a danger to peoples health. Once I come off my holidays in 2 weeks I will be changing doctor's and I suggest people avoid this surgery like the plage.
Visited November 2022
Ferrybridge Medical Centre has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
Firstly if u actually are lucky enough to see a gp then I have nothing but praise as they hv always gone above and beyond to try and help but in regards to surgery, you are lucky if you can get through, I was nr 67 in the queue not so long ago, I have to ring every month to ask where my repeat prescript is, emails are never answered, the practice hv really limited a patients ability to read their records online or to get test results and no gp appts are ever avail online etc so people having to ring up puts more pressure on phone lines. Yes there is econsult and an admin form option but I have never had a response so what is the point! This surgery used to be v good but since bf covid it is not fit for purpose avoid avoid avoid and the fact that the manager on person for the surgery never responds to queries, complaints, emails or the reviews on here really backs up the points made...they never respond to anything!
Visited October 2022
Ferrybridge Medical Centre has not yet replied.