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Finchampstead Practice

The Finchampstead Surgery, 474-478 Finchampstead Road, Wokingham, Berkshire, RG40 3RG

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Reviews

Displaying 11 to 11 of 11

  1. Review titled Simple blood test

    Rated 3 stars out of 5

    by Anonymous - Posted on 08 December 2022

    I attended for a what I thought was a doctors appointment which turned out I was there for a blood test wasn’t disappointed just got it a bit wrong the tex message I received just said appointment So any how I go in mention oh I thought I was here for a blood test …. Well the nurse lost the plot saying I was aggressive my wife and I couldn’t believe what was happening I then when out to make a complaint with reception we’re another lady came out all guns blasting saying she had a very upset nurse totally crazy I did nothing to deserve the total unprovoked unprofessional attitude I received from both members of staff I am very respectful polite at all times and still can’t believe this happened would love to no if anyone else has had a similar experience with one of the nurses that takes your blood thank you

    Visited December 2022

    Report as unsuitable

    Review titled Finchampstead Practice

    Replied on 14 December 2022

    Dear Anonymous It is VERY rare that one of our clinical staff reports a patient has been rude, threatening, or abusive. We did have an occasion last week where a patient was very intimidating, and his partner made a very rude and derisory comment that reduced her to tears. They were asked to leave her room. We operate a zero-tolerance policy on such unacceptable behaviour and ask all our patients to be kind in what is a very busy health care setting. We have recently conducted a patient survey and over 95% of our patients found our service to good, very good or excellent. If you want to discuss this matter further, please contact myself or one of the Doctors at the surgery Kind regards Julie Murphy - Practice Manager

    Report as unsuitable