Fireclay Health
Bellevue Road, St George, Bristol, BS5 7PHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2023
Completed an e-consultant at 16:00 on a Sunday, received a telephone call on Monday at 8.10 offering an app at 15.30 that same day leading to a much needed prescription. Great service
Visited June 2023
Fireclay Health has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
Helpful staff, friendly and welcoming. Never had a bad experience here. Thanks to all the reception staff for being accommodating
Visited June 2023
Review titled Fireclay Health
Replied on 26 June 2023
Many thanks for your positive feedback; your comment is much appreciated by the Fireclay team. Kind regards Kathryn Thompson Practice Manager
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Review titled Confusion
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
Trying to get results of a Echocardiogram from March phoned at least 3 times first you have a record of the others you havent. Plus was told they were back but not read then yesterday no they are not on the screen. This is not the first time we have experience of conflicting messages. I just wish I could record what is said but in future I will write time date and conversation in our diary.
Visited June 2023
Review titled Fireclay Health
Replied on 14 June 2023
We are really sorry to hear that you have experienced difficulties accessing results. If you could contact us at fireclayhealth@nhs.net with your details, a member of the Management team will be able to help you and fully investigate the problem. Kind regards Kathryn Thompson (Practice Manager)
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Review titled Booking an appointment
Rated 5 stars out of 5
by Louise - Posted on 01 February 2023
I called to book and appointment today and the staff member was so helpful and went to great lengths to help me. They put my mind at ease and left me feeling more positive about my situation and that I had made the right call. Thank you and keep up the good work.
Visited January 2023
Review titled Fireclay Health
Replied on 06 February 2023
It is great to hear that our reception team supported you and put you at ease. I have passed your comment on to the reception team who were delighted with your feedback. Kind regards Kathryn Thompson (Practice Manager)
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Review titled Really efficient communication
Rated 5 stars out of 5
by K Macnamara - Posted on 05 January 2023
I recently contacted the surgery about my medication which needed adjusting as it was out of synch. I sent a message via the nhs app and within an hour had received a message from a doctor saying it was all sorted. I really appreciated the communication so that I knew all was OK and was so impressed by how quickly the issue was sorted out. All the doctors and nurses I have spoken to have been great. Thanks so much for everything you do I know how hard things are at the moment.
Visited January 2023
Review titled Fireclay Health
Replied on 09 January 2023
Many thanks for your positive feedback which has been shared with and appreciated by staff. Best wishes Kathryn Thompson (Practice Manager)
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Review titled Speedy response
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2022
Rang surgery as my 7 year old has fever. This was 09:30 am. Number 18 on queue. Within 15 minutes I was on phone with a pleasant receptionist. She listened to my request and booked same day appointment for my son with duty doc. Doc rang me about 11:48 am. We discussed my concerns. Treatment given. I am aware this surgery is very busy, but they do attend to all patients according to urgency of illness. My son got a same day appointment despite time I rang the surgery because his illness needed same day assessment. GP who rang was very polite and has a good listening ear. Sorry I have not named the receptionist and GP.
Visited December 2022
Fireclay Health has not yet replied.