Fireclay Health
Bellevue Road, St George, Bristol, BS5 7PHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Poor Poor
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
Long wait time on the phone and when they do answer its of little use. Seem to employ numerous drs/nurses but always “no appointments available” If they were paid by the NHS per the patients they actually see as opposed to the patients registered with them then more appointments may suddenly be available Now during your endless wait they constantly tell you to use the online service. Long gone is the desire to provide any kind of service to the their customers - its just rubbish and broken.
Visited August 2023
Review titled Fireclay Health
Replied on 11 September 2023
We are sorry to hear that you have had a bad experience when contacting the surgery and acknowledge your frustration. The demand for appointments has increased significantly and we are conscious that, at peak times, there is pressure on our phone lines; we are constantly reviewing staffing and appointment availability and we are currently reviewing our entire access model. We have installed a callback facility on our phone lines which should help alleviate long waits. In terms of offering on-line consultations, we are required to offer this service by NHSE and for many of our patients they prefer to contact us via this channel; we absolutely intend to continue with telephone access for those patients who want to talk to one of our patient navigators. Best wishes Kathryn Thompson Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2023
Completed an e-consultant at 16:00 on a Sunday, received a telephone call on Monday at 8.10 offering an app at 15.30 that same day leading to a much needed prescription. Great service
Visited June 2023
Fireclay Health has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
Helpful staff, friendly and welcoming. Never had a bad experience here. Thanks to all the reception staff for being accommodating
Visited June 2023
Review titled Fireclay Health
Replied on 26 June 2023
Many thanks for your positive feedback; your comment is much appreciated by the Fireclay team. Kind regards Kathryn Thompson Practice Manager
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Review titled Confusion
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
Trying to get results of a Echocardiogram from March phoned at least 3 times first you have a record of the others you havent. Plus was told they were back but not read then yesterday no they are not on the screen. This is not the first time we have experience of conflicting messages. I just wish I could record what is said but in future I will write time date and conversation in our diary.
Visited June 2023
Review titled Fireclay Health
Replied on 14 June 2023
We are really sorry to hear that you have experienced difficulties accessing results. If you could contact us at fireclayhealth@nhs.net with your details, a member of the Management team will be able to help you and fully investigate the problem. Kind regards Kathryn Thompson (Practice Manager)