First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice and great service
Rated 5 stars out of 5
by salma - Posted on 25 May 2023
Timing was a littlate but definitely worth the wait, doctor did not rush me and listened. Cant fault him
Visited May 2023
Review titled First 4 Health Group - E7 Health
Replied on 14 June 2023
Dear Salma, Thank you for taking the time to leave us a five-star review. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our team. We apologise for any inconvenience caused by the timing issues and we truly appreciate your understanding. Our team strives to provide an efficient service to all our patients, but occasionally unforeseen circumstances may cause slight delays to our appointments. We appreciate your patience and are delighted to know that the appointment wait was worth it for you. It is fantastic to hear that the doctor took the time to listen to your concerns and did not rush through the appointment. We understand the importance of providing attentive and personalised care; we are dedicated to providing an extraordinary service to all our patients. We appreciate your kind words and your trust in our practice. Thank you once again for your support and for choosing our practice. E7 Health
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Review titled Took time to listen about my knee problem
Rated 4 stars out of 5
by Jean Gale - Posted on 15 November 2023
As above, listened to my concerns about my arthritis in right knee which was confirmed by X-ray. Just waiting to hear about injection in that joint.
Visited May 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Jean, Thank you for sharing your experience with our practice; we appreciate your feedback. We understand the importance of attentive care and we are pleased to hear that our team took the time to listen to your concerns regarding your arthritis in the right knee. We hope that the confirmation through the X-ray provides clarity about your concerns and we understand the anticipation for further information about the injections. Our team is dedicated to keeping you informed and providing you with the necessary support. If you have any further feedback, please feel free to share your thoughts with us. Your well-being is our priority and we look forward to continuing to assist you in your healthcare needs. Thank you for choosing our practice. E7 Health
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Review titled Great practice
Rated 5 stars out of 5
by OLUGBENGA - Posted on 08 May 2024
I am excited with the way of handling patients and care as well. The way I was attending to today about my re-registration is very professional
Visited April 2023
Review titled First 4 Health Group - E7 Health
Replied on 09 May 2024
Dear Olugbenga, Thank you so much for your kind review! We are thrilled to hear that you had a positive experience with us, especially regarding the professional handling of your re-registration. Providing excellent care and service to our patients is always our top priority, and we're glad to know that we met your expectations. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out to us. We truly appreciate your support. E7 Health
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Review titled Information desk
Rated 1 star out of 5
by Mario Sassi - Posted on 13 December 2022
Disgraceful. I asked about the results for my heart check. Few good minutes they told me "no", No record, no result. I left but I turned. I knew it's something wrong. I explained them again that all the details about the hospital appointment I have them from the desk, not letter or text, time, place,date. " The data has gone " I've been told. In 21 century?!? In the end they find the hospital test result, but I couldn't have it. Please rise your professional standard. It's unexptable. The secrecy of my own health is ridiculous. Do your job, that's all I ask. No test result, but if you insist they will find it. Ridiculous! I really hope that my heart is good enough until 28 of December when someone will bother to explain the result. Do you ackt in the same way always? If yes that's a tragedy.
Visited December 2022
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Mario, I want to express our sincere apologies for the challenges you encountered in obtaining information about your test results. We deeply regret any frustration or concern this may have caused. We understand the importance of timely communication regarding your health and we are genuinely sorry for the inconvenience you experienced during your visit. Please be assured that we take your feedback seriously and we are actively addressing the issues raised to prevent similar occurrences in the future. It's important to note that while we do our best to facilitate the timely retrieval of test results, the turnaround time for results is unfortunately beyond our immediate control. Our team is committed to following up on results and will contact you to discuss any findings when they are returned. We appreciate your understanding in this matter. Your health is our top priority and we are dedicated to improving our communication processes to better serve you. We are here to address your concerns and ensure a more seamless experience in the future. Once again, we apologise for any inconvenience and we appreciate your patience. E7 Health