First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 August 2024
I recently attended with my child who was making an occasional wheezing sound when playing. I saw an excellent doctor, with a kind approach who was very thorough in her exploration of the noise, including seeking a second opinion from another doctor as well as an examination of my child and review of the video I had taken of her making the noise. I didn’t need to wait long for the appointment and all the staff were friendly - a lovely practice. Excellent!
Visited August 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Patient, Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with our team. It’s great to know that the doctor’s thorough and kind approach, along with the supportive staff, made a difference for you and your child. We appreciate your kind words and look forward to continuing to provide excellent care. If you need anything else, please don’t hesitate to reach out to our Patient Care Team! E7 Health
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Review titled Waste of time
Rated 3 stars out of 5
by Agatha - Posted on 13 August 2024
I was called the previous week and was asked to come in for vaccination. After struggling to walk got there only to be told that I can’t have any vaccination until October. To my surprise they have this information on their system before calling me to come. It was complete waste of my time
Visited August 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Agatha, We’re really sorry to hear about the inconvenience you experienced on your recent visit. It’s important to us that we provide accurate information to avoid such issues; our team should have verified your vaccination schedule before asking you to come in. We apologise for the wasted time and any frustration this caused. We’re reviewing our processes to prevent similar situations in the future. Thank you for bringing this to our attention. If you need any assistance or have further concerns, please don’t hesitate to reach out to us directly. E7 Health
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Review titled Caring, Friendly and Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2024
Very friendly doctors, caring and helpful. When we need any medical assistance the GP is always by our side. An example was in Covid time. They personally came to our place and provided us services as we were in quarantine. Also provided us medical help through telephone. No compare with them. I wish the best of the doctors and team.
Visited August 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Patient, Thank you so much for your kind words! We are thrilled to hear that you’ve had such a positive experience with our team. It’s wonderful to know that our doctors were able to support you during challenging times, both in person and over the phone. Your feedback means a lot to us, and we’re grateful for your appreciation. We wish you all the best and look forward to continuing to provide excellent care in future. E7 Health
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Review titled Reliable practice
Rated 4 stars out of 5
by Bernadette Lewin - Posted on 15 August 2024
I am happy with the results I had speaking to and seeing the doctor I felt comfortable and that I was listened to
Visited August 2024
First 4 Health Group - E7 Health has not yet replied.
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Review titled Lovely practice
Rated 5 stars out of 5
by Abdul - Posted on 15 August 2024
The waiting time was excellent and the nurse was great. I will definitely recommend people, friends and family to use this GP
Visited August 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Abdul, Thank you for your fantastic review! We are thrilled to hear that you had a great experience with our team and that the waiting time and care from the nurse met your expectations. Your recommendation means a lot to us! We look forward to continuing to provide excellent service to you and anyone you refer. Thanks again for your support! E7 Health
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Review titled Nice organised practice
Rated 5 stars out of 5
by Mass - Posted on 17 July 2024
Lovely health care assistant carried out my NHS health check. I was seen on time and didn't feel rushed. Felt valued as a patient. Thank you!
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Nice organised practice ★★★★★5 star rating by Mass - Posted on 17 July 2024 Lovely health care assistant carried out my NHS health check. I was seen on time and didn't feel rushed. Felt valued as a patient. Thank you! Dear Mass, Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at our practice. Our team strives to provide timely and personalised care, so it’s great to know that you felt valued and well-cared for. Your kind words will be passed on to our healthcare assistant and the rest of the team in our upcoming team meeting. We look forward to continuing to support your health and well-being! E7 Health
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Review titled Clockwork
Rated 5 stars out of 5
by I Bryan - Posted on 23 July 2024
Polight ,respectful with clockwork timing. That's why I was happy. My interaction with the nurse was comfortable, I was at ease.
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Patient, Thank you for your fantastic review! We are delighted to hear that your visit went so smoothly and that you felt comfortable and respected during your recent visit. It's great to know that our nurse made your experience a positive one. We truly appreciate your kind words and look forward to continuing to provide care that you can trust. E7 Health
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 July 2024
I went for a check up it was simple and didn't take too much of my time. I will likely recommended it
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Patient, Thank you for your review! We're glad to hear that your check-up was quick and straightforward. It's great to know that you had a positive experience and would likely recommend our practice. Your feedback is really appreciated, and we're here whenever you need us! Thank you again for your review. E7 Health
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Review titled New patient
Rated 4 stars out of 5
by H K - Posted on 29 July 2024
My 1st appointment experince was good . The nurse was very nice and helpful .she helped booked my further appointment with doctor and blood test.
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Patient, Thank you for sharing your experience with us! We're pleased to hear that your first appointment went well and that our nurse was helpful in arranging your follow-up appointments. We're here to make your healthcare journey as smooth as possible, and we're glad you felt supported on your visit. If there is anything else we can support you with, please don’t hesitate to reach out to our Patient Care Team! We look forward to continuing to care for you! E7 Health
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Review titled Surgery told me to call 111 if I need medical help
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2024
I called 8am to ask a same day telephone appointment. They told me that they don’t do that and they got my details so they can send me a link to write the reason why I need to speak to a doctor and from then in 2 days they will contact me to book an appointment! When I ask if it is a quicker way to get medical help they advise me to call the emergency 111!!!!! I said that this is for emergencies but the staff responded that this is the only way!!! The morning after I receive a link for a telephone appointment.I tried the option to meet with any doctor in order to get the quickest option. The earliest appointment was 30 days later! I understand the difficulties that they could have but that way of booking appointments is really new low standards!!!!
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Patient, Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with booking an appointment. To clarify, we require our patients to complete an online form, which is then triaged by our Digital Care Coordinators and Digital Doctor. This process helps us ensure that we offer the most appropriate appointment based on the urgency and nature of your request. You can also specify your preference for a telephone or face-to-face appointment in the form. We apologise that we did not have an on-the-day appointment available on this occasion. These appointments are typically reserved for urgent cases. Our team is not an emergency service, so if you feel you need immediate attention, we would direct you to call 111 or visit A&E who can help with this. This helps us ensure that all patients receive the appropriate level of care in a timely manner. We appreciate your understanding and patience, and we are working to improve our booking system to better serve all our patients. If you have any further concerns or need additional assistance, please feel free to reach out to our management team who will be happy to discuss your concerns further so that we can better support you in future. E7 Health