First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very friendly great Doctor
Rated 5 stars out of 5
by Keith - Posted on 24 November 2023
Dr as always was very good and explained everything clearly i was given clear instructions on my medication and feel in good hands .
Visited November 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Keith, Thank you for sharing your positive experience with our practice! We are thrilled to hear that you found our doctor very friendly and that they provided clear explanations and instructions on your medication. Your comfort and understanding are really important to us and we appreciate your trust in our care. Please let us know which Doctor you saw on your visit so that we can share your kind feedback with us. If there's anything specific you appreciate about our services or if you have any further feedback so that we keep improving our services, please feel free to share. Thank you for choosing our practice, and we look forward to continuing to provide you with excellent care! E7 Health
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2023
I rang in the morning to arrange for a face to face appt with GP and got an appointment for 2pm that same day and the Dr was very pleasant and patient with me and answered all my questions.
Visited November 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your positive experience with our practice. We are delighted to hear that you were happy with our services and that our team could support you in promptly arranging a face-to-face appointment. Efficiency and patient satisfaction are paramount to us and we're also pleased to know that the doctor you saw was pleasant, patient and able to address all your questions during the appointment. We really hope that the experience met your expectations; if there's anything specific you appreciate about our services or if you have any further feedback, please feel free to share your thoughts with us. Your satisfaction is so important to us and we look forward to continuing to provide you with excellent care in future. Thank you for choosing our practice. E7 Health
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Review titled Good behaviour
Rated 5 stars out of 5
by Sumaiya Akther - Posted on 05 March 2024
The receptionists are very good. I am a pregnant lady and I had appointment but I couldn't go on time I was running late . But they didn't cancel I was very happy
Visited November 2023
Review titled First 4 Health Group - E7 Health
Replied on 27 March 2024
Dear Sumaiya, Thank you so much for your wonderful 5-star review! We are delighted to hear that our reception team were able to accommodate you, especially during such an important time as your pregnancy. We are glad that our team's flexibility and understanding of your circumstances made your appointment experience a positive one. If you have any questions or need assistance during your pregnancy journey, please don't hesitate to reach out to our team. Your comfort and well-being are important to us and we're here to support you every step of the way! Thank you for choosing our practice; we look forward to continuing to provide you with excellent care in the future! E7 Health
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Review titled Great practice
Rated 5 stars out of 5
by Jean spruce - Posted on 24 November 2023
The doctors actually listen to what your saying and in my experience I have no complaints,I feel at ease with the care and attention I receive.
Visited November 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Jean, Thank you for sharing your positive experience with our practice! We are thrilled to hear that our doctors have been attentive and that you feel at ease with the care and attention you receive. Patient comfort and effective communication are top priorities for us and we are pleased that we were able to meet your expectations. Thank you for choosing our practice and for taking the time to share your kind feedback with us. If you would like to share any further thoughts with us, please don't hesitate to reach out. E7 Heath
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2023
The doctor involved in my treatment was very professional . He explained everything about my health appointment well .
Visited November 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your positive experience with our practice. We are delighted to hear about your excellent encounter with our doctor and appreciate your kind words. Professionalism and clear communication are priorities for us, and we're pleased that the doctor involved in your treatment took the time to explain everything about your health appointment thoroughly leaving you well informed. If you know the name of the doctor you saw, please do let us know. We would love the opportunity to share your kind feedback with them. If there's anything specific you appreciate about our services or if you have any further feedback, please feel free to share with us. Your satisfaction is so important to us and we look forward to continuing to provide you with excellent care. Thank you for choosing our practice. E7 Health
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Review titled Great practice
Rated 5 stars out of 5
by Marian - Posted on 27 October 2023
They was very good, including the reception, talking to about appointment she get me in the same day , that was very nice, . My head was swollen and I need medicine to prevent. I was seriously appreciate the service provided to me. Thanks E7-Health.
Visited October 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Marian, Thank you for taking the time to leave such a positive review! We are delighted to hear about your great experience with our practice and appreciate your kind words. It's wonderful that our reception team could accommodate your request for a same-day appointment; we understand the importance of timely access to healthcare and are pleased that your experience met your expectations. Your acknowledgement of the service provided by our team is truly appreciated and we are here to continue offering the best possible care for you. If there's anything specific you really enjoy about our services or if you have any feedback about ways that we can improve, please feel free to share them with us. Thank you for choosing E7-Health. We look forward to continuing to provide you with excellent service. E7 Health
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Review titled Exceptional doctor!
Rated 5 stars out of 5
by Alexandria S.W - Posted on 22 October 2023
I came in to see my doctor for an ongoing health issue. It’s hard to describe in words how grateful I am for having such an incredible doctor, very supportive, kind in mannerisms & a thoughtful and thorough approach in all aspects of diagnoses. Always explains everything in a way that I can understand. I feel heard, safe and all together this practice has a really great team of people who always go above and beyond in providing professional health care.
Visited October 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Alexandria, Thank you so much for your glowing review! We are thrilled to hear about your positive experience with our doctor and the overall care you've received at our practice. It's heartening to know that your doctor has been supportive, kind and thorough in addressing your ongoing health issue. Clear communication and understanding are paramount and we're pleased that your doctor takes the time to explain things in a way that resonates with you. If you know the name of the doctor you saw, please do share it with us! We would love the opportunity to share your review with them directly. Your kind words about feeling heard and safe are deeply appreciated and we are so proud to have a team dedicated to going above and beyond in providing professional healthcare. If there's anything specific you appreciate about our services, or if you have any further feedback, please feel free to share with us. Your well-being is our priority and we look forward to continuing to provide you with exceptional care. Thank you for choosing our practice. E7 Health
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Review titled So helpful
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2023
Have a few issues that needed attention.. were excellent with referrals and in house advice.. follow up texts and let me know what was happening...
Visited October 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team was helpful in addressing your concerns. Providing timely referrals, in-house advice and follow-up communication is an integral part of our commitment to excellent patient care. We are so pleased that our team was able to meet your expectations! If you have any further feedback, please feel free to share your thoughts with . Your satisfaction is important to us and we are committed to continuing to provide our patients with excellent care. Thank you for choosing our practice. E7 Health
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Review titled Ridiculous waiting times. Impossible to speak to a GP
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2023
I joined this surgery in May. I booked an initial appointment to look into a health condition I am sure that I have. Since May (over 4 months ago) I have managed to speak to a GP 3 times. It takes at least 2 weeks to give you a telephone appointment which could be anywhere from 9am to 1pm. Today they called after this window so unfortunately I missed the call after rearranging my whole working day. I phoned back within 30 mins to be told that the clinic was closed and I would have to rearrange for another appointment in 8 days time with the same large window. I’m incredibly anxious about my health condition and feel like it’s absolutely impossible to get any support from this surgery. I am an Ahp myself work for the Nhs so I appreciate that this is lack of funding but the way this surgery is run is incredibly frustrating.
Visited September 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for sharing your concerns. We sincerely apologise for the challenges you've experienced in trying to reach a GP. We understand the importance of timely access to healthcare and we're sorry to hear about the difficulties you've faced. We appreciate your understanding of the broader issues related to healthcare funding and we want to assure you that your feedback is taken seriously. We acknowledge that the waiting times for telephone appointments have been frustrating for you. In our commitment to enhancing communication, we want to emphasise that our doctors will make a minimum of two phone call attempts during their clinic hours to increase the likelihood of reaching you. Should they be unsuccessful after these two attempts, you will need to request a new appointment, however, our Digital team will make efforts to promptly reschedule this appointment for you. If there are specific times during the clinic hours when you anticipate being unavailable, please inform us, and our clinicians will make every effort to contact you at a time that suits you best. We understand the anxiety surrounding your health condition, and we want to work towards providing a better experience for you. If there are other specific concerns you would like us to address or if you have any further feedback which can help us improve, please let us know. We are continuously working to improve the service we offer our patients. Your well-being is important to us, and we hope that our team was able to work towards a resolution that met your expectations. E7 Health
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Review titled 'Caring practice'
Rated 5 stars out of 5
by Jeanne Marie Obrou - Posted on 10 January 2024
At my surgery everybody is working together and closely to make shore that my health well being is met. The are making shore that I received the right medication, enough and I am taking them correctly. I have my say in the decision making concerning my health issues.
Visited September 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Jeanne, Thank you so much for sharing your positive experience with our practice. We are thrilled to receive your 5-star rating and appreciate your kind words. It's wonderful to hear that you feel well-supported and cared for at our surgery. We are dedicated to working together as a team to ensure that your health and well-being are met with the utmost attention and care. Your involvement in the decision-making process concerning your health is essential to us and we value your input. We believe in a collaborative approach to healthcare and it's great to know that you have a voice in decisions related to your health issues. If there's anything more we can do to enhance your experience or if you have any suggestions, please feel free to reach out to our Patient Care Team. We truly appreciate your trust in our practice and look forward to continuing to provide you with the best possible care. Thank you again for your positive feedback. E7 Health