Fisher Medical Centre
Millfields, Coach Street, Skipton, BD23 1EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The worst care I have ever received
by Anonymous - Posted on 04 June 2024
I have had an appointment here for over a month. I booked the day off work to come in for a procedure and travelled from Leeds. When I arrived at the practice they told me my appointment had been cancelled. I explained that no one told me this and had I of known I wouldn’t have gone out of my way to get here. Not only is this incredibly frustrating and massively inconvenient but I have also been trying to get help for my problem for months and when you finally feel like there is an end in sight I have been turned away and told that there is nothing they can do about it. The receptionist was lovely and very compassionate however I cannot understand that why when all of my nhs details are linked the dr couldn’t see me today when she was running a clinic for the exact thing I was booked in for. I have had endless issues with modality and will have a huge sigh of relief once I am registered at a new practice. Disgusting care with no consideration or thought to those who might are struggling.
Visited June 2024
Review titled Fisher Medical Centre
Replied on 05 June 2024
Dear Patient I am very sorry to hear about your experience. If you would like me to investigate your concerns. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Rose Patient Experience Team
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Review titled Poor experience from request form to appointment
Rated 2 stars out of 5
by Anonymous - Posted on 05 June 2024
I always submit online requests via the practice website as I understand phones are always busy. I had to submit the request twice before I was given an appointment for a blood test after waiting 2 weeks and a GP had failed to submit as they had said they would during a previous appointment. I was given a test at a time I was unable to attend, so attempted to reschedule by following online instructions. Again, I got no answer so called the practice twice where it kept ringing through for 10 mins despite being in open hours. I called again across two days before I was given an appointment. I turned up a minute after my scheduled appointment to be told the nurse had claimed me as a no-show because the person who gave me an appointment put me down for 5 minutes previous to what she told me, so I was technically late. I explained how long I’d waited and was told they would see who was available. When called over again, I was told it wasn’t the receptionists fault and they couldn’t promise anything, but I’d need to sit and wait for the blood clinic to be over, however, they were half an hour behind…meaning despite me being “late” I’d not have been seen anyway. Overall, it took over an hour of waiting and a different receptionist to go request that I be seen. Fisher has always consistently been so disorganised and not responding to appointment requests/dropping follow-ups and I will be moving practice because of this.
Visited June 2024
Review titled Fisher Medical Centre
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled Fastest surgery ever
Rated 5 stars out of 5
by Kortu - Posted on 12 June 2024
I don't go to doctors often. This year unfortunately I got ill twice quite badly. First time, after filling out a form first thing in the morning, got a callback 20 mins later, appointment offered within an hour. Second time, I got a call 6 minutes after submitting my form and given an appointment that same afternoon. Thing is, you don't have to call first thing in the morning. You don't have to call at all. The online system is quite frankly the easiest I've used so far. Definitely helps that you can put your own thoughts into words and that is what is triaged rather than a receptionist trying to repeat what you said back to the GP, who knows how accurately. Easy and quick. Thank you for all your help.
Visited June 2024
Review titled Fisher Medical Centre
Replied on 03 July 2024
Dear Kortu, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Access to medical care
Rated 1 star out of 5
by A Patient - Posted on 18 June 2024
Do not sign up to this GP practice. It is the personification of everything that’s wrong with the modern NHS. In particular, it’s introduction of a patient ‘front door’ system appears singly designed to prevent patients accessing GP services. You can only access the online ‘front door’ during opening hours (8am to 6pm Mon to Fri), although I tried at 1.30pm on a Tuesday and was told it was still closed for ‘training purposes’. If the ‘front door’ isn’t open, you can’t access a GP except in an emergency (although it’d better not be a real emergency as you’ll be waiting an hour to speak to someone, only to be told to call back tomorrow or phone 111/ 999). A system designed to make it as hard as possible to get access to medical care.
Visited June 2024
Review titled Fisher Medical Centre
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled Lost hope of getting help
by Anonymous - Posted on 12 July 2024
I’m so tired and upset from waiting that I don’t know what to say. I have been waiting over a month to discuss test results needing a change of medication. Potentially serious. The online system twice lost my carefully worded responses to the many many questions. I burst into tears. I managed again later. Ringing up is hopeless. They ring back at times I can’t answer as I’m in a work meeting. Or the phone line sounds like white noise. I feel sad and despairing because I feel I don’t know how to get health care. When people feel ill or tired they can’t cope with this system.
Visited June 2024
Fisher Medical Centre has not yet replied.
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2024
My son finally took a brave step to say he was struggling with his mental health and filled in the ridiculous online appointment form as speaking to a real person is not available. After that he was sent a message to say 'a doctor' thought it was OK to refer to a mental health team that might get back to him in 2 weeks. Please could you explain why this is acceptable?
Visited May 2024
Review titled Fisher Medical Centre
Replied on 05 June 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Great people, difficult to get to see these great people.
Rated 3 stars out of 5
by Mrs Emma Barnes - Posted on 01 May 2024
Once you get in the practice, everyone is good at their job. The problem is the on-line service or even trying to get to speak to anyone. Like most people, I work 5 days a week, I don't have the capacity to contact the practice on-line during working hours. You need to have the on-line system open for longer to be more convenient. If you don't want people ringing the surgery - which is another nightmare in itself to get through to anyone, then make it easier for people to use on-line services. Everything works well until appointments need to be changed, or you need to ask a question. I received a text message to say I have an appointment coming up, that I don't even know what it is for, and I can't get through to anyone to ask why I am coming to the surgery! It is ridiculous. What was wrong with having a phone line where patients could ring up, as a question and actually get an answer? Not all the questions patients have are covered by the on-line service question options - like mine, "why am I coming to the surgery for an appointment". I appreciate automation is the future, but there has to be sense in making an escape route for those times when automation doesn't fit?
Visited May 2024
Review titled Fisher Medical Centre
Replied on 05 June 2024
Dear Emma Thank you for taking the time to leave a review for our practice. We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. If you would like to discuss your concerns further you can contact me using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Rose Patient Experience Team
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Review titled Wonderful staff
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2024
Having had some recent health issues, I was very impressed with all the staff. Everyone was kind reassuring and polite. Thanks to all.
Visited May 2024
Review titled Fisher Medical Centre
Replied on 05 June 2024
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Rose Patient Experience Team
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Review titled Slow Service
Rated 1 star out of 5
by Shirley Phillip - Posted on 02 April 2024
Last year it took two days to get a phone call regarding my prescription revue. This year it is taking 35. I put the request in 7 days ago and today (1.4.3024) I was given a phone appointment for the 30th. What's changed since last year? This is ridiculous!!
Visited April 2024
Review titled Fisher Medical Centre
Replied on 25 April 2024
Dear Shirley I am sorry that you had a wait for your appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available with our Pharmacists. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Rose Patient Experience Team
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Review titled Good Doctor
Rated 4 stars out of 5
by Jean Mcquillan - Posted on 24 April 2024
I would like to thank the doctor whom saw my husband yesterday Tuesday 23 April. The doctor was firm and thorough, she listened to us and we can't thank her enough. I apologise though because I can't remember her name.
Visited April 2024
Review titled Fisher Medical Centre
Replied on 25 April 2024
Dear Jean Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Rose Patient Experience Team