Fisher Medical Centre
Millfields, Coach Street, Skipton, BD23 1EUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Fisher Medical Centre.
Reviews
-
Review titled Covid Booster
Rated 3 stars out of 5
by John - Posted on 12 December 2024
There appears to be a two-tier system operating regarding Covid boosters and flu vaccinations within Modality. I am a patient of Crosshills Health Centre, my friend is a patient at Fisher Medical. We are both under 65, neither of us are considered to be at risk or in contact with someone who is, and neither of us has a significant underlying condition. My friend was sent for, and has had, a Covid booster and a free flu jab this autumn. According to the NHS site I do not qualify for a Covid booster, and I have had to pay for my flu jab. Why the inconsistency?
Visited December 2024
Fisher Medical Centre has not yet replied.
-
Review titled Generally unhappy
Rated 2 stars out of 5
by Anonymous - Posted on 14 November 2024
I have noticed a decline in the professionalism and overall efficiency of this practice since the pandemic. Records are not checked properly, staff don’t seem to know what’s going on and things get missed, mixed up and confused. I’ve been offered appointments in duplicate and appointments for things I don’t need. Reminders for bloods are regularly missed and it’s next to impossible to get a real person on the phone. When you do call the surgery you get almost threatening messages telling you to hang up and go via the website instead, but out of hours the website enquiry service is often disabled. I feel sorry for older people who must feel intimidated. This is definitely not the service we had a few years ago! Specifically, I have just at returned from an appointment where I had requested ear syringing. I thought I was getting my ears syringed but ended up seeing a GP who was as flummoxed as me. I ended up going home after being told that the surgery didn’t get funding for ear syringing and that there was also a waiting list of 426 people!
Visited November 2024
Review titled Fisher Medical Centre
Replied on 29 November 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Sonya Patient Experience Team
-
Review titled Doctors are lovely but getting to them is near impossible
Rated 2 stars out of 5
by Janet McAvoy - Posted on 30 November 2024
I needed a regular repeat prescription. The service has been shut for over 48 hours. Factoring in the weekend (which I had done) I will now be without my medication for three days. Not good.
Visited November 2024
Fisher Medical Centre has not yet replied.
-
Review titled Unprofessional
Rated 3 stars out of 5
by Stacey - Posted on 04 November 2024
I found the experience at Fisher Medical Practice on 30/10/24 at 2pm rather unprofessional from the nurse, as she tried to turn me away as soon as I sat in the chair. She did not check her records that my appointment was OK to go ahead as it was exactly 3 months ago I had my previous check. If I had not known the last date I came in for the checkup (1st Aug 24) then she would have turned me away, after making a wasted 45 minute car trip.
Visited October 2024
Review titled Fisher Medical Centre
Replied on 29 November 2024
Dear Stacey Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Sonya Patient Experience Team
-
Review titled Great time and understanding
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2024
GP spent time listening to my concerns and explaining the best way forward . Explained clearly the risks and benefits . Was even better that the appointment was in person . Thank you.
Visited September 2024
Review titled Fisher Medical Centre
Replied on 19 September 2024
Dear Patient Thank you for your recent feedback. We are happy to hear you received great care from the Practice. This will be shared with the staff. Kind regards Kelly Patient Experience Team
-
Review titled Link to record blood pressure readings does not work
Rated 4 stars out of 5
by Colin and Pasqualina Geach - Posted on 27 September 2024
We were sent a link by text to record blood pressure readings done at home but we were unable to open the link.
Visited September 2024
Review titled Fisher Medical Centre
Replied on 30 September 2024
Dear Colin and Pasqualina Geach I am sorry to hear you have had issues using the link sent to you, to record blood pressure readings. Please use the following link ; https://access.klinik.co.uk/contact/modality-awc Readings can be submitted under the 'I would like to update my details, submit home blood pressure readings or request some information' button. Kind Regards Sonya Patient Experience Team Modality Partnership
-
Review titled Great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2024
My appointment was made quickly today. Reception staff were polite and so helpful. The doctor I saw was wonderful. Caring and thorough. Much appreciated.
Visited September 2024
Review titled Fisher Medical Centre
Replied on 19 September 2024
Dear Patient Thank you for your feedback today. It is great to hear you received excellent care at the Practice, I will ensure it is shared with the team. Kind regards Kelly Patient Experience Team Modality Partnership
-
Review titled The worst care I have ever received
by Anonymous - Posted on 04 June 2024
I have had an appointment here for over a month. I booked the day off work to come in for a procedure and travelled from Leeds. When I arrived at the practice they told me my appointment had been cancelled. I explained that no one told me this and had I of known I wouldn’t have gone out of my way to get here. Not only is this incredibly frustrating and massively inconvenient but I have also been trying to get help for my problem for months and when you finally feel like there is an end in sight I have been turned away and told that there is nothing they can do about it. The receptionist was lovely and very compassionate however I cannot understand that why when all of my nhs details are linked the dr couldn’t see me today when she was running a clinic for the exact thing I was booked in for. I have had endless issues with modality and will have a huge sigh of relief once I am registered at a new practice. Disgusting care with no consideration or thought to those who might are struggling.
Visited June 2024
Review titled Fisher Medical Centre
Replied on 05 June 2024
Dear Patient I am very sorry to hear about your experience. If you would like me to investigate your concerns. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Rose Patient Experience Team
-
Review titled Poor experience from request form to appointment
Rated 2 stars out of 5
by Anonymous - Posted on 05 June 2024
I always submit online requests via the practice website as I understand phones are always busy. I had to submit the request twice before I was given an appointment for a blood test after waiting 2 weeks and a GP had failed to submit as they had said they would during a previous appointment. I was given a test at a time I was unable to attend, so attempted to reschedule by following online instructions. Again, I got no answer so called the practice twice where it kept ringing through for 10 mins despite being in open hours. I called again across two days before I was given an appointment. I turned up a minute after my scheduled appointment to be told the nurse had claimed me as a no-show because the person who gave me an appointment put me down for 5 minutes previous to what she told me, so I was technically late. I explained how long I’d waited and was told they would see who was available. When called over again, I was told it wasn’t the receptionists fault and they couldn’t promise anything, but I’d need to sit and wait for the blood clinic to be over, however, they were half an hour behind…meaning despite me being “late” I’d not have been seen anyway. Overall, it took over an hour of waiting and a different receptionist to go request that I be seen. Fisher has always consistently been so disorganised and not responding to appointment requests/dropping follow-ups and I will be moving practice because of this.
Visited June 2024
Review titled Fisher Medical Centre
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
-
Review titled Fastest surgery ever
Rated 5 stars out of 5
by Kortu - Posted on 12 June 2024
I don't go to doctors often. This year unfortunately I got ill twice quite badly. First time, after filling out a form first thing in the morning, got a callback 20 mins later, appointment offered within an hour. Second time, I got a call 6 minutes after submitting my form and given an appointment that same afternoon. Thing is, you don't have to call first thing in the morning. You don't have to call at all. The online system is quite frankly the easiest I've used so far. Definitely helps that you can put your own thoughts into words and that is what is triaged rather than a receptionist trying to repeat what you said back to the GP, who knows how accurately. Easy and quick. Thank you for all your help.
Visited June 2024
Review titled Fisher Medical Centre
Replied on 03 July 2024
Dear Kortu, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team