Fisher Medical Centre
Millfields, Coach Street, Skipton, BD23 1EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good
Rated 4 stars out of 5
by Jean Mcquillan - Posted on 16 November 2023
I did a form on line this morning, I received a reply instantly. Also, the receptionist phoned almost straight away. We got an appointment this morning. There was a trainee doctor as well as the doctor. Both was thorough and very nice to speak to. We came away reassured. A big thank you to Fisher Medical. (Modality).
Visited November 2023
Review titled Fisher Medical Centre
Replied on 24 November 2023
Dear Jean Mcquillan Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Appaling access.
Rated 2 stars out of 5
by Anonymous - Posted on 29 November 2023
The practice assumes that everyone has a mobile phone making it almost impossible to contact it without one. A conversation may eventually be had by waiting for ages on a landline, but it's clear that they don't want to speak to patients.
Visited November 2023
Review titled Fisher Medical Centre
Replied on 06 December 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Very helpful practice
Rated 5 stars out of 5
by Norrie Earl - Posted on 13 December 2023
Put in an online request and someone ‘phoned half an hour later to offer me an appointment. Very satisfied with my consultation. The doctor had read my notes and listened to me. I got the answers I wanted. I appreciate that not everyone can go online but if you ring up you can press 1 and you will retain your place in the queue and someone will call you back. I have seen or talked to 3 or 4 different doctors over the past 6 months and have always been satisfied with the outcomes. The doctors do care.
Visited November 2023
Review titled Fisher Medical Centre
Replied on 15 December 2023
Dear Norrie Earl Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Go away we don't want to see anyone
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
Having tried to make an appointment for an eye condition which is not only painful but causing issues working/driving, I was first directed to a lengthy online questionnaire which didn't give much choice and was basic at best. once this was completed I was firstly directed to nhs 111 or the local a&e. I decided these were not suitable and was then offered another online questionnaire asking the same basic questions as the first. Results was my "request" would be reviewed, no timescale no other options. Just got a message (automated by text) pointing me to a list of opticians to contact and make an appointment to see them rather than my gp, who clearly can't be bothered with seeing people with medical conditions needing treatment. This practice has gone to the dogs, they will do everything to move you onto someone else, rather than see your doctor. It is no surprise that many people have left their books and to be honest I be joining them but for the fact that the only other gp surgery in Skipton isn't taking any more on as so many have moved from Fisher to them.
Visited September 2023
Review titled Fisher Medical Centre
Replied on 13 October 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Terrible phone and online system
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
I had a missed call from the gp practice. I called back and was on hold for 85 minutes. I was number 4 in the queue for the whole period. Interestingly, this happened on a previous call too. I hung up on both occasions. Is everyone number 4 in the queue? The practice is keen for everyone to use the online system and we can't speak to anyone to make an appointment. I am fairly i.t. savvy, however, what about the elderly or disabled? If I've been number 4 in the phone system both times, it is impossible to get through. How are the elderly and disabled being treated? Through colleagues and friends - I am hearing everyone is unhappy with the new system - it is not a good system and the options online don't make sense with some of the symptoms being experienced. There is a desire to cut down the number of patients through frustration. When you turn up to the surgery to make an appointment, you get nowhere either. Again, I've heard patients demanding one and not leaving the surgery until it's sorted. The team supporting reception look miserable and are unfriendly. Being part of a group isn't good and Modality is not a great experience since they purchased/merged with Fisher Medical Practice. Change is definitely needed. It can only get better.
Visited September 2023
Review titled Fisher Medical Centre
Replied on 13 October 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Automated booking system
Rated 3 stars out of 5
by John - Posted on 20 July 2023
I have been with the practice for 11 years and prior to the pandemic I have been very satisfied. It is now very difficult to see a GP in a timely manner. I recently received a text inviting me to book for my annual checkup via an attached link. When I followed the link I was offered an appointment in Haworth or Keighley. My normal practice surgery is Skipton so I didn’t make a booking as these locations are too far away. A few weeks later I received another invitation via text with the same result, Haworth or Keighley so I called the Fisher Medical Centre in Skipton and explained the problem. I was immediately offered an appointment in Skipton which I excepted. Why didn’t the automated system offer me this?
Visited July 2023
Review titled Fisher Medical Centre
Replied on 28 July 2023
Dear John We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Relying too much on technology
Rated 3 stars out of 5
by Anonymous - Posted on 19 July 2023
I feel that the new system in place at Fisher Medical is relying too much on technology, although I appreciate the effort, I was not happy with my experience on Monday. I have to have an injection every 10 weeks and have been doing so for a few years now. I recently had a break from these and no have been told to recommence, I went like usual to book a nurse appointment only to be told it's all online, the receptionist was very helpful and did it for me, it's now Wednesday and I've not heard anything,so my chances of getting an appointment sooner rather than later are slim. My fear is that conditions,not just for myself and family will be missed or need more treatment than would have done initially because of delays. Skipton needs a 3rd GP practice to cope with a growing population.
Visited July 2023
Review titled Fisher Medical Centre
Replied on 28 July 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Tragic decline of good practice
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
I don’t know where to start in describing how this practice has become so impossible to access since change in ownership. Phone service is beyond impossible. Never answered ever. Robot voice threatened long. Website unfriendly. Delays of days or weeks I. Responding to website requests. Or no response. Prescription renewal requests getting lost so run out of meds. GPs are in my experience good. You just can’t get to them. It’s so upsetting to see a good practice become ruined. So many people must have given up on any kind of any local health care because it isn’t possible to ask for it.
Visited June 2023
Review titled Fisher Medical Centre
Replied on 03 July 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
I echo other reviews. The new system of making appointments and asking for a simple review of medication is unworkable. As a highly educated and tech savvy individual I can say it is not user friendly & intuitive at all. How are elderly patients able to deal with this I have no idea. After being a patient for almost 30 years I feel really let down by the practice. You dont get any help from reception. My husband went to the surgery to make an appojntment and was sent away to fill in a form. Truly shocking service . I am so tempted to switch practices but would love to know if all gps are the same?
Visited June 2023
Review titled Fisher Medical Centre
Replied on 28 July 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled A very long wait
Rated 4 stars out of 5
by Anonymous - Posted on 26 June 2023
I called into the surgery to collect a blood form. There were several people in front of me and your receptionist was looking after a lady. However, I was in the queue for 20 minutes and had to leave. The receptionist devoted all her time to this one lady who had a query about an email she had received. If that had been me in my working capacity devoting all the time to one person whilst the queue grew larger I would have been in serious trouble. Eventually another lady came out to the desk by which time everyone in the queue was making ridiculous comments about the lack of attention. In such cases surely someone should have been called to assist in the initial few minutes. It put the efficiency of your staff into question when I feel sure they are very good at what they do. Perhaps a quick word for future circumstances.
Visited June 2023
Review titled Fisher Medical Centre
Replied on 03 July 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team