Fisher Medical Centre
Millfields, Coach Street, Skipton, BD23 1EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Another shambles
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2024
Having called the surgery and being on hold for over 1 hour, an automated voice told me I was in a queue of over 30! I have received a text telling me an appointment has been made for a blood test, I had a blood test 10 days ago and a follow up appointment had been made with the doctor. I just wanted to check this was not a duplicate appointment that would be wasting my time & theirs … very sad that you can’t actually get to speak to someone
Visited June 2023
Review titled Fisher Medical Centre
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled Keep away from this practice
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2023
We have been with Fisher Medical Centre since 1993 and since Modality has taken over the practice it has become a dysfunctional mess. The Doctors are OK but the service that supports them is a mess. The staff are rude and cut you off calls half way through. That is if you can get through at all. Repeat prescriptions take a week if you are lucky and as confirmed by Chemists locally other practices are 3 days for same. I could go on and on but would suggest if you are new to Skipton do not register with this practice.
Visited May 2023
Review titled Fisher Medical Centre
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled No response
Rated 1 star out of 5
by Anonymous - Posted on 11 June 2023
I used your new online service to make a request on 30 May. As at today, 11 June I have had no response. Your website details say that it could take 48 hours before receiving a response. It has now been 8 working days. I have called once to query and was told someone would call asap but I am still waiting. I am going to have to call again to see why. It was not urgent at the time but is becoming so now. I am ok with the online system but you have to meet the response times that you say or otherwise say it will take 2 weeks before someone responds. You are not going to reduce calls if people need to call to chase up a response. You need to provide better feedback to the requests so people know what is happening. Also can you give a time (or even a day) when to expect a call otherwise you feel you need to have your phone constantly with you for 2 weeks (so far nearly in my case). How frustrating would it be to miss the call - much easier if you are expecting it. I don’t think the system is properly resourced and I’m sure your customer base would like to understand why.
Visited May 2023
Review titled Fisher Medical Centre
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Great practice ruined by Modality
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Fisher Medical looked after Craven community brilliantly for decades I have been with them over 70 years. Since Modality took charge March 22 it's become almost impossible to contact anyone by phone [1.5 hours wait yesterday] and still waiting for the doctor to ring as promised ! It seems now everything has to be "online" what about older people who haven't a computer or can't do "online" these people who have worked a lifetime paying into NHS weekly are they left to die? It's a frustrating sad state of affairs, sack Modality & bring back the old team for everyones good!
Visited May 2023
Review titled Fisher Medical Centre
Replied on 02 June 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team