Fishergate Hill Surgery
50 Fishergate Hill, Preston, Lancashire, PR1 8DNContact details and opening times
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Reviews
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Review titled Great doctors , not so great board
Rated 1 star out of 5
by Elizabeth - Posted on 17 January 2024
I was woth same doctor for 7 years .i have many medical problems.i was struck if for missing 3 appointments in 12 months even though i put letter in & explained 1 was mix woth reception & the others were 9 months before wene i had someone controlling me & couldn’t get to them .manager waited 2 weeks to get back to me to say nothing we can do your no longer woth us .it takes 30 days to be removed but took so long to hear back im left woth no surgery in my erea so need to hope another will take me on .i run out of medication next fri then will be 111 she said ..
Visited January 2024
Review titled Fishergate Hill Surgery
Replied on 05 February 2024
To appropriately manage our resources, patients are informed by letter of the possibility of removal at each failure to attend appointments. In this case the process was followed. Patients are directed to the possible ways to cancel appointments, this can be via the telephone, in the appointment text reminder sent the day before the scheduled appointment and via the NHS App. To maintain fairness and equality, we follow the practice policy and patients are advised of removal in the final letter they will be removed from the practice and are giving 30 days notice to register with a new practice.