Fishponds Family Practice
Beechwood Road, Bristol, BS16 3TDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Sarah - Posted on 05 October 2024
My husband and I have nothing but very high praise for Fishponds Family Practice. We have been patients for a long time. The service there is amazing. My husband phoned for an appt on Thursday and was given an appt 12 days away which was fine as it wasn’t urgent. Then the next day the surgery phoned him with an appt that morning. From speaking on the phone to seeing the Dr and then receiving a referral letter was an hour! Incredible! We have both always received first class care, help and advice. We are very grateful to all staff. Thank you
Visited October 2024
Fishponds Family Practice has not yet replied.
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Review titled Caring service
Rated 5 stars out of 5
by Mrs vickery - Posted on 27 June 2024
I was so impressed by the patience and kindness shown by the receptionist on 25/6/24. She had some challenging patients which she treated with respect and concern. She gave each person time and attention. An asset to the clinic. I do not know the ladies name but she was a young lady with dark skin and long dark hair please pass on my thanks
Visited June 2024
Fishponds Family Practice has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
I was provided me with excellent care including invaluable advice on diet and ensuring that I include sufficient vitamins to prevent future health problems as I grow older. The doctor listened carefully, answered my questions clearly and is clearly a passionate advocated of preventative medicine.
Visited May 2024
Fishponds Family Practice has not yet replied.
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Review titled Uncaring
Rated 2 stars out of 5
by Patricia Teakle - Posted on 26 March 2024
I was told by Doctor to get a BP check with a pharmacist as my BP was high and I needed to discuss starting tablets. When I got there, my appointment was changed to a nurse without telling me. This nurse could not prescribe and so told me to do my own BPs and hand in sheet. I did this and handed my weeks readings to the receptionist. My readings were very high but 2 weeks on I’ve still not been contacted by the surgery. I also spoke to the receptionist when a week had passed and was told they’ve not looked at them yet and will contact me. I’ve already had what felt like a stroke a few month’s previous and very concerned I am being swept under the carpet - is this because I’m 85. I feel really let down and disappointed by what can only be described as incompetence - my appointment should never have been changed by the practice in the first place. It’s now heading on for 3 weeks that I should have started tablets. There’s a big push about patients not getting BOs done but what’s the point if the GP doesn’t bother to follow them up!
Visited March 2024
Fishponds Family Practice has not yet replied.
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Review titled Aufull appointment booking system
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
New phone system does not give option to speak to a person if you just have a query. Went to the reception desk in person and sign up saying no staff available so to ring them, but you can’t speak to a person as described above. The time you can book an appointment is 8am in the morning only. People working at this time! Instead, to get more easy-it is getting worse. If you have good luck to book-then service with other team is good.
Visited February 2024
Fishponds Family Practice has not yet replied.
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Review titled Great practice shame about Appointment system
Rated 3 stars out of 5
by Lynne Roberts - Posted on 15 November 2023
Been trying for the past week to make a request using Patch's only to find it "unavailable". Turns out unavailable means "switched off", or at least that is what I was told by a care coordinator when I finally got through on the phone. What is the point of an automated system that is constantly unavailable? Something is seriously wrong if the system becomes unavailable at 0830 having opened at 0800.
Visited November 2023
Fishponds Family Practice has not yet replied.
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Review titled No drinking water available
by bransy56 - Posted on 28 September 2023
It does not make any sense to me that there is not a drop of drinking water available for the patients in the waiting room. When the first NHS advise for people with kidney problems, dehydrated by the heat and many other health related issues is simply to drink some water. Waiting too long without water was extremely difficult. I tried to ask a number of people how to find some water to drink, including a doctor who was going out to call a patient, but got no assistance. I got breathless and then was advised by patients to ask at the reception desk for water. With the queue going on for ever and me being disabled and can't stand up for too long until it's my turn, if I sit down I lose my turn. I felt like losing consciousness. After all that waiting, I found out that the text message I received from the practice for an appointment was sent by mistake and I had to go back home. I had to visit the bathroom, which was in a horrible state, the soap dispenser was broken and faulty, no toilet tissues were available and the floors were really dirty, even in the waiting room area. If the surgery is cutting on important and essential services, including the drinking water dispenser, that would mean we are to expect an extremely gloomy future, in my view.
Visited September 2023
Provided by Care opinion
Fishponds Family Practice has not yet replied.
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Review titled New appointment system not user friendly.
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2023
New appointment system is useless and dum. If you don’t have email address and internet you are as useless as their appointment system. They wanna upgrade their system But they don’t wanna upgrade their services. Maybe everybody Not ready for AI yet. Please make upgrades. To make life easier, better, helpful and to save time. Not add unnecessary steps to waste even more time and suffering. Maybe give option to opt out. To those who can't or unable to use their new system. Due to their conditions resources available to them, Like no wifi, internet even modern mobile or laptop also unable to read and write. Make easier for them to get appointment without new system. Be Positive Love you All.
Visited August 2023
Fishponds Family Practice has not yet replied.
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Review titled gps great , if you can successfully get an appt
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2023
on rare occasion i am successful to get thru to a gp appointment, they are great, they listen, check what needs to be checked, provide advise and help with medical issue(s). it is just very difficult to get thru system of calling everyday to queue on phone & if staff willing to give you an appointment and if they don't put the phone down on me. i called 4 times yesterday, once i made thru the phone queue, the staff member took my details and then put the phone down on me!
Visited June 2023
Fishponds Family Practice has not yet replied.
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Review titled No receptionists and confusing appointments system
Rated 1 star out of 5
by Juliet - Posted on 23 June 2024
I made a covid vax appt . Turned up and a big sign said “please sit down if you have a covid vaccination appt , there is no need to see a receptionist “. I sat and waited for 1/2 an hour . There was one receptionist behind a closed door who sat there and never came out . A man walked in and the vax clinic nurse called him in straight away ! He was meant to be before me . No one apologised . I have moved to another surgery, as there are not enough receptionists and there is a lack of organisation and professionalism .
Visited June 2023
Fishponds Family Practice has not yet replied.