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Five Valleys Medical Practice

1A King Street, Stroud, GL5 3BS

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Patient ratings and reviews

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Reviews

Displaying 1 to 9 of 9

  1. Review titled Absolutely awful now.

    Rated 1 star out of 5

    by Anonymous - Posted on 17 April 2025

    Absolutely disgusting. Can’t get through on the phone, the way they’ve gone to the NHS website is so poor. I’m waiting for a prescription (called in today and the pharmacy don’t stock it so where can I get it?), and I can’t even talk to a receptionist or let alone a Doctor - not that was needed but I’m now without my prescription and cannot get in touch with anyone. The phone message when I call is so dire and long and then you just get cut off.

    Visited April 2025

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    Five Valleys Medical Practice has not yet replied.


  2. Review titled Terrible Practice

    Rated 1 star out of 5

    by Anonymous - Posted on 12 April 2025

    An asthma nurse removed me off the asthma registry, but since then Ive been having respiratory problems. Minor activities, even standing up has been a problem. And the nurse was highly rude to me and made a comment that my mother had be diagnosed over my asthma diagnosis being due to me being out of breath due to exercise, which is false because I was diagnosed because I was breathless and having chest pain despite doing simple activities. And now my chest problems are worse than before.

    Visited December 2024

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    Five Valleys Medical Practice has not yet replied.


  3. Review titled Terrible practice

    Rated 1 star out of 5

    by Anonymous - Posted on 07 October 2024

    I order on the nhs app my urgent prescription over a week ago, the pharmacy said nothing yet so contact your gp surgery. I've tried phoning but disconnected every time. The nhs app now won't let me reorder or send a message to the practice. So I'm now sat in Gloucester Royal seeking medical care.

    Visited October 2024

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    Five Valleys Medical Practice has not yet replied.


  4. Review titled Thank you!

    Rated 5 stars out of 5

    by Catriona - Posted on 19 September 2024

    I want to start by expressing my sincere gratitude for the invaluable service provided by Five Valleys Medical Practice. I truly appreciate the consistent care my family and I receive from the GPs, nurses, and receptionists, especially given the significant pressures you all face. While I understand that wait times can be long and Anima may present challenges, such as difficulty in direct contact or same-day appointment availability, these issues highlight a broader systemic problem stemming from workforce shortages and financial constraints impacting the NHS and social care. Such delays are common throughout the UK and not the fault of this practice. Nevertheless, during my visit with one of the GP’s, I experienced kindness and patience; she took the time to listen and ensured I left with a comprehensive care plan. Great practice, great staff, would highly recommend.

    Visited September 2024

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    Five Valleys Medical Practice has not yet replied.


  5. Review titled Good practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 16 July 2024

    Professionally dealt with annual review kind and caring nurse staff quick appointment no waiting. Well done

    Visited July 2024

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    Five Valleys Medical Practice has not yet replied.


  6. Review titled The Doctor was very good

    Rated 4 stars out of 5

    by Melanie smith - Posted on 08 April 2024

    A mix up with my appointment to many texts about time and then they got it totally wrong had to waste an hour. Nurse brilliant and my doctor the same.

    Visited April 2024

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    Five Valleys Medical Practice has not yet replied.


  7. Review titled Super surgery!

    Rated 5 stars out of 5

    by Anonymous - Posted on 28 December 2023

    Excellent in every way. The staff are very helpful and the doctors caring and knowledgable. Nothing is too much trouble. Thank you.

    Visited December 2023

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    Five Valleys Medical Practice has not yet replied.


  8. Review titled Excellent surgery!

    Rated 5 stars out of 5

    by Anonymous - Posted on 04 October 2023

    This is a great surgery. Nothing is too much trouble. The doctors and staff are fantastic and do their best for you. I have no complaints whatsoever.

    Visited October 2023

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    Five Valleys Medical Practice has not yet replied.


  9. Review titled Negligent and rude

    Rated 1 star out of 5

    by Anonymous - Posted on 06 October 2023

    Endless text reminders for an appointment that the doctor failed to show up for. God forbid we should express our frustration, it is met with hostility. No care. No concern. No professionalism, poor communication. Reception staff gatekeep and think they have the right to question you about your personal, private, medical conditions. Absolutely awful.

    Visited October 2023

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    Five Valleys Medical Practice has not yet replied.