Flansham Park Health Centre
109 Flansham Park, Bognor Regis, West Sussex, PO22 6DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled VERY DISAPPOINTING
by Anonymous - Posted on 05 June 2024
Went monday 3rd june for appointment explained was in alot of pain etc told no appointments call on 4th june at eight eleven and two no luck..today 5th june i went in explaining i really need to see a dtr aas the pain etc was so bad and was told i would have to wait until the end of the month...How can this be right on any level. You phone and always are told no appointments. When I questioned this I was told in no uncetain terms to queue outside at 8 in the morning like everyone else. This isn't acceptable for anyone especially the elderly. I will now have to go to A&E because of this. Someone in so much pain and can't get an appointment and I feel the receptionists shouldn't question what is wrong with you that is between me and the doctor. Very unhappy with the treatment.
Visited June 2024
Flansham Park Health Centre has not yet replied.
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
Phoned asking for help to manage withdrawal symptoms. Don't need a face to face, just a telephone call would have done, no can't do anything. Can book in for a weeks time when I've probably gotten over them but no help for now.
Visited March 2024
Flansham Park Health Centre has not yet replied.
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Review titled Great personal service today
Rated 5 stars out of 5
by Sammy middleton - Posted on 22 February 2024
Phoned appointments today and was answered straight away.asked for a repeat B12 injection and was told there was an appointment in 15 minutes. Had additional BP tests and left with a cheery wave . Brilliant experience!
Visited February 2024
Flansham Park Health Centre has not yet replied.
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Review titled Terrible practice getting worse and worse
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
Flansham Park Surgery has ceased using the e-consult service that at least allowed them to triage cases correctly. If you call the surgery you are left in an interminable queue, which often disconnects you, and as this morning, we were waiting for 53 minutes for the phone to be answered. To be then told "there is no-one here to see you" and "you should have called earlier" - the surgery opened at 8.00am and we called at 8.00am. If there are no doctors, then an alternative appointment should be offered. Flansham's website states you can book an appointment on the NHS app - I have never been able to do so, the only way to book a repeat appointment is if the doctor books it themselves, reception refuse to book appointments in advance, leaving you to attempt to book an appointment at the right time to suit them, taking hours to do so. Today, the reception staff refused an appointment for a patient with multiple chronic conditions. Their response was "go to hospital if it's serious". The CQC should inspect the surgery for it's failings to provide basic care to it's patients, many of whom have no other available surgeries and are stuck using them as other surgeries won't accept "out of area registrations" when you call them.
Visited October 2023
Review titled Flansham Park Health Centre
Replied on 10 October 2023
Dear Patient, Thankyou for voicing your disappointment in accessing our services and pointing out specific concerns. This morning at a practice meeting, we agreed to increase e-consult capacity to help address one issue. I can also inform you that our planned changes to improve access to appointments comes into effect next week . We would be happy to meet you to discuss our challenges and potential solutions; our Practice Participation Group would also be a helpful forum for you to assist developing our service. Yours faithfully Dr W J Rogers , partner
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Review titled Very Good
Rated 5 stars out of 5
by Mrs Dawn Childs - Posted on 30 October 2023
I went into the surgery this morning to see if I could get an appointment today for an ongoing health issue.The receptionist was so helpful and understanding.I got an appointment for the afternoon.Was very impressed.Staff always friendly and do their best to help.Thankyou
Visited October 2023
Flansham Park Health Centre has not yet replied.
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Review titled The ‘appointment system’ doesn’t work
Rated 1 star out of 5
by Teresa Freeman - Posted on 06 March 2023
Called this morning 8am - 31 in the queue. My third time of ringing in 5 days. I was connected to receptionist at 8.32 - No appointments remaining! I was at a meeting around 20 years ago when this ‘system’ was trialed: Ring your surgery for same day appointments. The doctor leading the ‘seminar’ suggested that this system would only work if there were sufficient appointments to satisfy the demand. There weren’t then and there are still not today!! I was told this morning the usual, come and wait for the doors to open and you will get an appointment. How is this acceptable? My mind always goes to the elderly person, possibly not that mobile, who is required to queue outside the surgery before 8 am to be given an appointment where they need to revisit the surgery later that day. Bearing in mind that as they need a doctors appointment, probably are unwell! We have a health service to which we have financially contributed all our working lives and therefore have a right to access it. I have put off making an appointment for an ongoing problem for months, when I attempt to see the doctor I am reminded as to why I hesitate.
Visited March 2023
Review titled Flansham Park Health Centre
Replied on 10 October 2023
Dear Patient, We discussed the points raised in your review at a practice meeting this morning. Improving access is on our agenda continuously and we seek different ways to meet demand with the resources available. As a direct result we have agreed to increase our e-consult capacity and can inform you we are rolling out a changed appointment system from next week in order to make things easier . Flansham is not alone in struggling within an underfunded NHS but we are trying. It would be extremely helpful if you’d be happy to contact our management team or our Patient Participation Group so we can work together to improve matters. Yours faithfully, Dr W J Rogers , partner.
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Review titled New system doesn't work
Rated 2 stars out of 5
by Anonymous - Posted on 22 March 2023
My partner wanted to contact a GP but calling at 0800 we were number 20 something in the queue. E-Consult is not available - the on screen message says it will be available from 12.01 am tomorrow but that has been there for days. Yet the phone message when callijg still refers you to e-consult. Please get things in order. This .new' system isn't working.
Visited March 2023
Review titled Flansham Park Health Centre
Replied on 22 March 2023
Dear Patient Thankyou for letting us know of your frustrations with obtaining an appointment . The econsult message should change depending on capacity so I will ensure this is investigated by our IT staff. We do acknowledge there is an issue of demand outstripping capacity and have recently loaded a statement to the front page of our NHS website which explains the current situation in detail. I hope that will give you some insight into our challenges and those faced by GP practices around the country ; please contact us directly if you’d like further information . Dr W Rogers , GP partner