Flansham Park Health Centre
109 Flansham Park, Bognor Regis, West Sussex, PO22 6DHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Flansham Park Health Centre.
Reviews
-
Review titled Wow. Who answers the phone
Rated 2 stars out of 5
by Ron Allen - Posted on 31 August 2022
Waited some 45 minutes on the phone for a response. Got to number one in the call queue and waited 25 minutes. Does this mean no one answers? Gave up in the end. Brain pain listening to the same music.
Visited August 2022
Review titled Flansham Park Health Centre
Replied on 01 September 2022
Dear Ron Sorry to hear of your bad experience using the phone. Our reception team works flat out to answer calls as quickly as possible but demand can be extremely high at times. Your feedback is concerning so it would be really helpful if you could contact our management team with details of the date and timing of your call so we can check there wasn’t a fault at that time and investigate the issue. We will wait to hear from you but in the meantime please accept our apologies. Dr W J Rogers , GP
-
Review titled Excellent service from all the team
Rated 5 stars out of 5
by Nicola - Posted on 15 January 2023
I called the surgery in a very distressed state, the receptionist was excellent with me as I was very upset. A doctor called me back within 15 mins and had me in the surgery within an hour to discuss my needs. A very prompt referral to a member of the team for counselling and a prescription were issued to me. Everyone who I dealt with regarding medication, counselling and even booking my appointments were excellent. I sat on several occasions in the main waiting area, and listened to the challenges that the receptionists are constantly dealing with. I was very impressed with everyone. It is frustrating as a patient trying to get through on the phone, but just remember it is not the receptionists fault, every industry is dealing with staff shortages at the moment. Thank you to the surgery.
Visited August 2022
Review titled Flansham Park Health Centre
Replied on 16 January 2023
Dear Nicola, Thankyou for taking the trouble to send such a positive review. You have obviously seen the pressure our front line staff are under and having good feedback helps morale ! I will ensure those involved are made aware and thanks again Dr W Rogers , partner