Flitwick Surgery
Highlands, Flitwick, Bedford, Bedfordshire, MK45 1DWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Went the extra mile
Rated 5 stars out of 5
by David - Posted on 01 September 2024
I take several medications daily for several chronic conditions. One particular medication has been nearly impossible to obtain due to national shortage, even the big online pharmacies are struggling to get them. I had only managed to obtain one month's supply out of the past five months. My online pharmacy informed me yet again that the manufacturer was unable to supply them so I contacted Highlands for an alternative medication. I am grateful that someone there went the extra mile and took the time to contact pharmacies in the area and track down a months supply of my normal meds and within a couple of days I was able to collect the meds. Thank you Highlands for going out of your way to find these vital meds.
Visited August 2024
Review titled Flitwick Surgery
Replied on 25 October 2024
Dear David Thank you for your review - I have shared it with my staff. It is great for my staff to receive comments like these and to know their hard work is appreciated. I'm glad to hear that we were able to help you. Penny Luker-Brown, Practice Manager, Flitwick Surgery
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Review titled Medical reviews
Rated 3 stars out of 5
by Carol Gilmore - Posted on 29 July 2024
5 times I have requested someone from this practice to call me because my medication needs reviewing. Two online requests, twice I physically visited the surgery and asked the receptionists to request a review, I have had to ring up again this morning to request someone to call me. It never used to be this way, Covid gave these GP surgeries a great opportunity to downgrade their services even further. Surgeries have been slowly getting worse ever since the labour government (1997) turned them into businesses.
Visited June 2024
Review titled Flitwick Surgery
Replied on 02 August 2024
Dear Mrs Gilmore I am sorry to read your review and would like to apologise for any difficulty experienced in organising a medication review. Our Operations Manager will be contacting you directly to investigate and organise your appointment if still outstanding. She will also feedback to the members of staff who manage our medication review process and look to see where we can make improvements. Yours sincerely Penny Luker-Brown, Practice Manager.
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2024
I tried to book an appointment through the online system and I couldn't. Then I called the GP waiting on the line for 30min only just for the reception to refuse taking my request and telling me to retry the online form?????? And if I can not use it the I have to call them wait again on the queue????? That it is not good especially when someone is in poor health to have to go through all short of hoops and loops. This review is hoping the Flitwick GP to review their processes asap!
Visited June 2024
Review titled Flitwick Surgery
Replied on 24 June 2024
Dear Anonymous Patient We are sorry to hear that you experienced a problem booking an appointment using our triage system. Our GPs and admin staff managed 209 medical and administrative requests today (24 June 2024) from patients. Many of these requests have been completed on behalf of patients who find it difficult to complete the online triage request form. We would like to review with you what happened and see how we can help you with matter. Unfortunately, you have posted an anonymous review so we are unable to contact you directly Could we kindly ask you to contact the Surgery again and ask to speak to either the Operations Manager or the Practice Manager directly so we can find out what happened and see what we can do to help you. Penny Luker-Brown, Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Ruth Griffin - Posted on 22 February 2024
At approx 10am I filled in a triage report. 15 mins later I received a text referring me to the eye clinic whom I rang. I was referred to a ophthalmologist who prescribed eye drops which I collected from the pharmacy within Flitwick surgery. All in 3 hours!!! Amazing
Visited February 2024
Review titled Flitwick Surgery
Replied on 29 February 2024
Dear Patient, thank you for taking the time to provide feedback on the service at the Surgery. We are very pleased to hear that we were able to help you so swiftly. Practice Manager, Flitwick Surgery
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
I had a short phone call with a practice nurse who was very eager to get off of the phone even though I was asking relevant questions regarding my pill review. I felt very dismissed and felt I was not listened too. This is very upsetting as pill reviews are only offered yearly and the questions I wanted to ask and the support and guidance I wanted was not provided. When asking questions they were not answered and dismissed straight away. This is not working under the NMC code of conduct of prioritising people or effective practice!
Visited October 2023
Review titled Flitwick Surgery
Replied on 30 October 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you found the pill review consultation unsatisfactory. We will pass these comments on to our staff but we would also like to discuss this matter with you as well. Can I please ask that you contact the Practice Manager, either by calling the practice on 01525 715300 or using the feedback form on our website at https://www.flitwicksurgery.co.uk/navigator/feedback-complaints/. Once again, I'm sorry that you have felt the need to complain and hope that you will contact us directly so we can address this with you. Penny Luker-Brown, Practice Manager.
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Review titled Experience of Triage system
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
Filled a online triage request at 08.20. By 08.40 the duty doctor had assessed that a face to face appointment with a GP was required and had been booked. 08.45 reception calls to enquire if the appointment time was OK. 10.00 had been seen by the GP and was leaving the surgery. What a wonderful service. 5 stars to Flitwick Surgery.
Visited May 2023
Review titled Flitwick Surgery
Replied on 23 June 2023
Thank you very much for taking the time to contact us and let the surgery know about your positive experience with our new GP triage system. We will pass on your encouraging comments to our staff. Practice Manager, Flitwick Surgery
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Review titled Thanks
Rated 4 stars out of 5
by Lorraine Vass - Posted on 10 March 2023
Many thanks to the paramedic, doctor and receptionist for my excellent care on Thursday. No fun not being able to breathe but the care was excellent Thank you all
Visited March 2023
Review titled Flitwick Surgery
Replied on 23 June 2023
Dear Lorraine Vass Thank you very much for taking the time to contact us and let the surgery know about your positive experience. We have passed on your comments to our staff. Practice Manager, Flitwick Surgery
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Review titled Great new system
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
New system now in place. I filled in an online form, had a reply within 30 mins advising me to contact eye clinic with details and then advice received by end of the day after speaking to optometrist . Easy system and didn’t have to wait on the phone for ages.
Visited March 2023
Review titled Flitwick Surgery
Replied on 23 June 2023
Dear Patient Thank you very much for taking the time to let us know about your experience with the new GP triage system. We are glad to hear that we were able to help you deal with your problem and access care in a timely manner. We have passed on your comments to our staff. Practice Manager, Flitwick Surgery
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Review titled New triage appointment service
Rated 5 stars out of 5
by Joshna - Posted on 03 February 2023
Extremely pleased with the new appointment system implemented on 26th January!! I went to the pharmacy about my condition and was advised to see my GP, so on 31/01/23 in the afternoon, just after 1pm; I filled out a form online about my problem and submitted a photo to the surgery. Within less than half an hour, I received a text confirming that I needed a face to face appointment and that one had been made for me the very same afternoon at 4.25pm! I was seen by lovely GP, given a prescription sent to Highlands pharmacy; next door. All done and dusted in a matter of hours. I was very grateful to have been dealt with so quickly and efficiently, just felt I had to take the time and write a review for a place which has received very negative comments and feedback from patients.
Visited January 2023
Review titled Flitwick Surgery
Replied on 23 June 2023
Dear Joshna, thank you very much for taking the time to post your feedback and we are glad to hear that you had a positive experience using the new GP Triage System. We have passed on your comments to our staff. Practice Manager, Flitwick Surgery
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Review titled How many blood test results do they need?
Rated 2 stars out of 5
by Anonymous - Posted on 16 December 2022
I had some blood tests done for the standard checks. The 1st set came back with statins apparently boarder line. I was asked to repeat the blood test. I did so and again was advised that some results were "boarder line". I was asked to repeat the test again for the 3rd time. I did so and called today, only to be told I have to repeat the test (4th time) as some results are "boarder line" I give up. How many sets of results do they need to make a decision? This entire blood sucking exercise is stuck in a never ending loop. I guarantee that the 4th set of results will come back and I will again be asked to repeat the blood test. Unbelievable.
Visited December 2022
Review titled Flitwick Surgery
Replied on 30 December 2022
Dear patient, Thank you for your feedback, we are sorry that you have had to repeat the blood tests several times. If you would like to contact the surgery directly we can look into why these tests needed to be repeated. Flitwick Surgery