Forest Health Group - Bagshot Road
Ringmead, Bracknell, Berkshire, RG12 7PGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 2 months to see a GP
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2024
Since Forest took over the service has really become unusable. I called to make an appointment and was by the care navigator they they would be in touch. Called to chase a week later, then again. Its been over a month so another call to be told they have a slot in another month, so 2 months to get an appointment in total. If you can go elsewhere, go elsewhere.
Visited July 2024
Forest Health Group - Bagshot Road has not yet replied.
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Review titled Disfunctional appointments system
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
I ran at 8.34: I listened to the options and chose the option that best suited my needs (review appointment for pre-existing condition). I was on hold until 9.30. I was then told that to book an appointment I needed to call back and chose '1' (new conditions). There was no way to refer the call. I rang back and chose '1'. I was on hold until 11am. I was then told that my request would be referred to the Team that deal with those reviews and they would make an appointment for me. In the past, appointments made by the teams have conflicted with work commitments (which, because of the nature of my job, I cannot cancel). The practice makes it possible to cancel an appointment on the website, Nhs app or phone. But it is not possible to make an appointment except by phoning. This is why I called to make an appointment. The doctor told me on the last visit that I could not get a repeat prescription without a review appointment. But it turns out this practice makes it practically impossible for me to book an appointment. The staff who answer the phone have a thankless task. There is no excuse for the managers to make their job so difficult, or to create systems that are so entirely dysfunctional. I know the NHS has problems, but this practice seems to be incapable of delivering even routine care.
Visited June 2024
Forest Health Group - Bagshot Road has not yet replied.
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Review titled Berlin Wall
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2024
Called up and couldn’t get through despite waiting so left an email request for appointment. Needed a test for existing condition. Given an appointment 8 weeks away and told if I had to cancel do it online as not able to answer calls. Disgraceful. No patient interaction, no real service, no concern. If they went on strike would we notice??
Visited June 2024
Forest Health Group - Bagshot Road has not yet replied.
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Review titled Good people
Rated 5 stars out of 5
by Mark L - Posted on 29 May 2024
My appointment was obtained the same day and the care applied was so good. And they got me the speclist scan I needed. I know appointments are hard to get, but they run a very good call back system, usually in the hour. Every body here is worthy of a good review especially the docs... one in particular but I can't mention names Thank you, you've been amazing. ml.
Visited May 2024
Forest Health Group - Bagshot Road has not yet replied.
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Review titled Severe lack of professionalism
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
After 4 years of ill health and numerous visited to the docs of which 3 times sent to the wrong surgery missing app . On top of thst my medical records kept were wrong . No doctor actually listened until yesterday when I was meant to see a doc and was palmed of with a nurse (ex military) like myself a veteran upon throughly checking my records on the system my details ie present job previous work etc were wrong he updated them an said u need to see the doctor not me so said I'd get a phone call yesterday I haven't had one when it was a urgent ie BP high suspected stroke ... was originally told to go to ae then gt a phone call before this app saying its OK just got the app at 2 today then I didn't even see a doc a nurse who did exactly what I did at home complete waste of time. And a shocking service considering I've been very ill for several years . Also diagnosing me with early copd but no follow up with a referral.
Visited January 2024
Forest Health Group - Bagshot Road has not yet replied.
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Review titled Very very poor
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
On hold for over a hour just to order a repeat prescription. Number 6 in queue. Gave up after 90 minutes. Looking to change to another surgery Very poor
Visited November 2023
Forest Health Group - Bagshot Road has not yet replied.
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Review titled Disaster zone
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
No one answered phone. 27 in queue. Can't get an appointment. 60 to 90 minutes on hold. Still waiting for ring back from them.
Visited November 2023
Forest Health Group - Bagshot Road has not yet replied.
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Review titled Dont register with this practice
Rated 2 stars out of 5
by Anonymous - Posted on 27 February 2024
I had to re-register with this practice as I had moved homes and was previously registered with the practice in Skimped Hill and now live in Birch Hill so registered with the practice in Sainsbury's. What a total waste of time that was as I can never get an appointment to see a doctor at the practice I registered at and get farmed out to one of the other practices that now come under the Forest Health Group umbrella (which seems to be most of them)To make matters worse I was told I am a high priority patient as I have had couple of life threatening illnesses the most recent was detected recently. I do not have a problem with any of the doctors I have seen (when I can get an appointment to see them) but what is the point of registering at one practice only to be given an appointment with a practice at the other end of town? I understand each doctor has a quota of patients and that they limit the numbers for the well being of their staff but what kind of logistical nonsense is it that drive them to send patients to Boundary House, Skimped Hill or any other of the practices operated by this completely useless management company. I know the government is trying to destroy the NHS but I would say the management of Forest Health Group are doing a better job of it! I am seriously thinking of registering with the doctors in Ascot as they tend to make sure patients get seen due to being in an area with a lot of very wealthy patients although I would rather stay with the nitwits (excluding the doctors who are so far okay) if I could get an appointment at the prsctice I registered at!
Visited July 2023
Forest Health Group - Bagshot Road has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 10 May 2023
On phoning the practice for an appointment I was 28 in the queue, after 20 minutes I was still 28 so hung up. I then went on the Internet to 111, after answering all the relevant questions I was told to contact my GP. I made a telephone call to the GP surgery at 11am and held on to talk to a care navigator, an hour later my call was picked up to be told they had no appointments, they were stretched and to call 111 after 6.30pm. I decided to go to the Urgent Care centre and was given an appointment for this morning. They said as I did not have a minor injury I needed to see my GP, they telephoned my GP surgery who said a GP would phone during the day. Approximately 1 hour later my GP surgery phoned to let me know I had an appointment, back, at the Urgent Care Centre this afternoon. Thankfully I have now been given medication. I feel I have been passed from pillow to post. Not impressed with the surgery but thankfully for the Urgent Care Centre.
Visited May 2023
Forest Health Group - Bagshot Road has not yet replied.
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Review titled Awful, cannot get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
I have been trying to get an appointment for weeks now. I called again this morning and I was 64th in the queue... 64!! Last time I was 31st in the que and after just over an hour on hold I hung up... 64 in the queue I would have been holding all morning. There needs to be a better way. When they have the AskmyGP app at least you could email the Dr and get a response; now you have no way of contacting them other than the phone and you cannot get through. Literally pointless being registered with them as you will never be able to make an appointment.
Visited May 2023
Forest Health Group - Bagshot Road has not yet replied.