Forest Health Group - Bagshot Road
Ringmead, Bracknell, Berkshire, RG12 7PGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
Getting an appointment is very difficult, phoning at 8am not always convenient. Took 45 mins when 27th in queue. Next time I was 45 in queue, I hung up. When I requested my test results on Klinik got no response. Went into surgery and told I was on a list for a phone call. Received call 2 months after test results were available on NHS app! There was also a letter on app that I have never received asking me to phone surgery for an appointment for a test. I would never have known if I had not looked on app! I am now on a list for a test appointment, no idea how long the list is.
Visited April 2023
Forest Health Group - Bagshot Road has not yet replied.
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Review titled Bad systems bad service
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
Having been with Gainsbourogh before the merger with Forrest Health appears to have been a disaster. They have messed up prescriptions on more than one occasion, certain reception staff at Bagshot are rude, and you never ever get a call back as promised. I have had to chase several times just to get appointments booked, the whole process taking 3-4 weeks. Today the phone system is stuck on a loop so you can't get through to anyone anyway. The whole system seems to be a complete mess. Extremely frustrating - my appointments have been non urgent and I feel for people who are actually ill trying to get any support from this practice.
Visited February 2023
Forest Health Group - Bagshot Road has not yet replied.
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Review titled super service
Rated 5 stars out of 5
by lynetta/ Mia Connolly - Posted on 21 December 2022
I called up at 3pm and spoke to a lovley receptionist at boundary house and she said they had no appointments left. I explained my 10 year old daughter needed to be seen urgently. She kindly spoke to the duty doctor who fitted my daughter in for 4pm. Upon arriving the receptionist were welcoming and kind. When we saw the Dr she was unbelievably kind, thorough, reassuring. My daughter did end up having a lung infection so am so grateful for them for seeing my daughter considering how busy they have been. Well done forest health group keep up the amazing work you are all doing .
Visited December 2022
Forest Health Group - Bagshot Road has not yet replied.