Forest Health Group
Boundary House Surgery, Boundary House, Mount Lane, Bracknell, Berkshire, RG12 9PGContact details and opening times
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Reviews
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Review titled Unhelpful Receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 07 July 2024
Xyla Elective Care informed me that on 30th June 2024 they sent a report (Case No. 791802) from the Dermatologist to Forest Health. As a result of their report they rang me on 1st July advising me to make a GP appointment. I rang Forest Health to request an appointment. They said no report had been received. I said I had seen the report on the NHS App. I was then sent a link to forward that report. This I did and then visited the County Lane Practice (as the referral was made by a GP at this Practice) on 4th July at around 1.45 pm. I asked the Receptionist (on the left behind the window) if she could make an appointment for me. She said the report hadn’t been received and therefore I could not have an appointment. I asked how I could resolve this. She just stared at me and didn’t answer. I left the Practice in tears. I then drove to Boundary House to seek assistance from them. The Receptionist was very helpful. She read the report I had forwarded from the App and said she would speak to a GP. Two hours later I had a message from a GP to say a prescription for the treatment recommended by the Dermatologist had been ordered for me. I would suggest that more training is given to the Receptionist at County Lane to deal sympathetically with patients. I am 80 years old and would have expected more help to be given.
Visited July 2024
Review titled Forest Health Group
Replied on 08 July 2024
Thank you for taking the time to provide this review, I am very sorry to hear of your experience, this is not the level of service we expect from any staff member. Using the details you have provided around site/timing of the incident I will complete the necessary investigation and address the training needs with the staff member involved as a priority. If you would like to discuss any aspect of this in more detail, please do send an email to frimleyicb.practicemanager.foresthealthgroup@nhs.net so that we can access your details to make contact. Thank you again for highlighting your experience and our best wishes for your future health. Group Manager, Forest Health Group
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Review titled Phone Time
Rated 2 stars out of 5
by Veronica - Posted on 08 May 2024
Today I have spent one hour and forty five minutes on hold. I was number eight in the que. Totally unacceptable. This system urgently needs reviewing and replacing.
Visited May 2024
Forest Health Group has not yet replied.
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Review titled Blood draw experience
Rated 2 stars out of 5
by Chi Lok Lawrence Ku - Posted on 27 June 2023
I thought it would be a simple blood drawn as I have been doing this for numerous time in past year. However, the nurse looks to me to be very inexperience. The procedures she performed are just not alright to me. At first try she try it on my left arm. Unfortunately, the needle punch in in a wrong angle that it went too deep in and passed out through the blood vein on the other end. Therefore, no blood can be flown into the tube. Obviously she didn't aware of that. She excused on I haven’t drunk enough water. She moved the needle point under my skin in different direction to look for the vein and still no blood. So she decided to pull the needle back. As you can imagine, the needle did punch through the vein. By the time she pull the needle back, the blood just gush out. Once she saw the blood, she has one second to put the needle back into the gushing hole. Luckily she hesitated and come back to her sense and put away the needle, then pass me a cotton ball to ask me to press on the hole. Then she suggested to try on the right arm. This time she got the right angle and did not punch too deep and everything went okay. I have thought at the end this is going to be done right. However, again she didn't prepare to have a cotton ball in hand before she pull the needle. Once the needle pulled out, gush of blood coming out of the punch hole of cause. Then she put down the needle and fetch another cotton ball to ask me to press on the hole. Beside the cotton ball, she had put a tape on it. But she did so clumsy that it barely sticking on my arm, let along to hold the cotton in place. To say my blood vein is very easy to spot, it is thick and bulge right under the skin. Also, I don't know if this is a British things. (been recently relocated to Britain). There is no disinfection on my skin before and after the blood drawn. A simple cotton ball is all that can offer. The left wound hole feels like burning the whole evening until i found some disinfection and put a band aid on it. Yes, the blood was drawn, but all the steps she made was not up to a satisfactory standard. And I left the clinic with a patch of bruise under my skin.
Visited June 2023
Forest Health Group has not yet replied.
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Review titled Non helpful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
Have been covid positive for 23 days. Unable to get through on the phone so I decided to prepare myself and drive up there. Had a mask over face and nose and explained that I have chronic lung disease and have been testing positive for 23 days. The receptionist said "You have covid?" Yes 23 days now I replied. "Oh you cant come in here " she said "you will have to leave". I told her I cant get through on the phone as I am number 19 in the queue. It was the consultant who said I need to get hold of the doctor." There is nothing I can do about that "she said "You need to leave and phone through". It would of been nice if she had just taken my details for the doctor to give me a call later in the day, but nothing there at all. I told her I wont bother.
Visited February 2023
Forest Health Group has not yet replied.
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Review titled Very little Care
Rated 2 stars out of 5
by Mary - Posted on 24 July 2022
Wouldn’t confirm my frail nans appointment time, I made the appointment and was taking her. Confirmed full name and date of birth, but for confidentiality they couldn’t tell me. Which was so frustrating. Receptionist was not welcoming and showed no care to my Nan who could not hear her. Health care professional ( didn’t introduce herself so may have been a nurse) wearing bright acrylic nails with multiple rings, who once again did not show any care for my Nan who had reduced mobility in getting in to the room. Surely you still need to care…. Just disappointing
Visited July 2022
Forest Health Group has not yet replied.