Forest Hill Group Practice
1 Forest Hill Road, Dulwich, London, Greater London, SE22 0SQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled great experience
Rated 5 stars out of 5
by s dougan - Posted on 31 March 2023
very friendly nurse who performed my smear test: efficient, on time, quick. She made me at ease and the whole procedure was with minimum discomfort.. thank you so much.
Visited March 2023
Review titled Forest Hill Group Practice
Replied on 28 June 2023
Thank you for your feedback, we really appreciate you taking the time to rate our practice. We will share your comments with the nursing team, it will be a nice uplift. Many Thanks. Teisha Alexander
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Review titled Amazing response
Rated 5 stars out of 5
by Caroline Rook - Posted on 20 March 2023
There is no doubt that all practices are facing huge demand & having to find new ways to cope. I wanted to feedback that I was really satisfied with my recent experience. After an econsult I was contacted the next working day & seen at Tessa Jowell promptly. A referral to hospital was made the same day & my appointment came through without delay. Impressed! Well done Forest Hill Road!
Visited March 2023
Review titled Forest Hill Group Practice
Replied on 13 July 2023
It's fantastic to hear your feedback, we are pleased to hear that we are meeting your expectations. Our staff work very hard in order to meet the needs of all our patients. We will share your comments with our team. FHRGP
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Review titled Disgusting, Usless, Shambles
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
Do Not Join This GP They never want to book appointments, there never on hand to do there job, which is a shame because the nurses are lovely when you can get an appointment! they make you fill out a online form which takes ages with the same repeated questions to get a doctor to call you about results its needed to book appointments but takes them up to 3 days to get back to you they are a Joke....... 45min i was hold 45min for test results which i have waited over 7 weeks for, for the receptionist to tell me i need to fill out the form if i want to doctor to talk to me regarding this, went to fill the online form in for them to tell me they have had to many and i need to wait till 8am the next day!!! this is Why the hospitals are over run but GP cant do there Job!!!!
Visited March 2023
Review titled Forest Hill Group Practice
Replied on 17 April 2024
Dear patient, Thank you for your feedback, I am sorry that you had difficulty in accessing Accurx triage. It is open 8am Monday - Friday. When the number of online requests reaches capacity, the system closes automatically, Please try to open the system at 8:00am to submit your enquiry to avoid further disappointment. Please see below the surgery protocol of dealing with test results. • If the test results are alarming the patients are contacted by the doctors immediately. • If the results have to be discussed in the routine manner, the doctors send text message asking the patients to arrange a follow up appointment through accurx online. • If the results are normal, the doctors don’t message the patients, but you can see your results through online access (NHS App) or reception can provide this information over the phone. If any patient wants to discuss their results with a doctor, a follow up appointment can be requested through accurx online consultations where you will be contacted by a clinician within 1-2 working days If you like to discuss this further please contact the surgery and speak to the practice manager. Many thanks FHRGP
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Review titled Inaccessible - very high bloodpressure
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2023
Partner’s bp average of 176/94 at home. on follow up in surgery with nurse - who called duty doctor who said to put in e consult request next week. Duty dr did not offer to come and see. No actual appointment offered. So many barriers to getting treatment. Place empty of patients any time you go in.
Visited February 2023
Review titled Forest Hill Group Practice
Replied on 01 November 2023
Thank you for taking the time to review our services. Sorry that you are not happy with the services this practice provides. We will share your comments with the team. FHRGP
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Review titled Obtaining an appointment !
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2023
Hate to add to similar comments but highly frustrating when attempting to obtain an appointment - the e-consult system frequently unobtainable, text messages saying you need to make an appointment but then unable to do so, see a Practice Nurse who recommends that you have an appointment but then barriers put up at the reception desk five minutes later, try to then book an appointment via e-consult, but not available - have been visiting the surgery for twenty or so years but it certainly feels very hard work to actually get in front of someone. Stressful as well - as a mid morning or mid afternoon appointment means booking a half days annual leave with work.
Visited February 2023
Review titled Forest Hill Group Practice
Replied on 17 April 2024
Dear patient, Thank you for your feedback, I am sorry that you had difficulty in accessing econsult which has now changed to Accurx. It is opened at 8:00am on work days. When the number of online requests reaches capacity, the system closes automatically. If you like to discuss this further please contact the surgery and speak to the practice manager. Many thanks FHRGP