Forge Close Surgery
Forge Close, Hayes, Bromley, Kent, BR2 7LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2024
Just wanted to post a review about this very friendly and efficient surgery. Had to move here due to moving and being out of catchment for old surgery. The reception staff are so friendly and sympathetic. I recently had to attend the surgery and was quite upset. The receptionist on duty was so sympathetic and kind, taking me to one side and trying to help. She sorted everything and got an appointment. Whilst I can’t name her on here she had blond hair and glasses. She is everything a GP receptionist should be. Please pass my thanks on to her. I certainly would not have received this kindness at my old surgery. I haven’t visited often but have also seen the nurse here who again is lovely and puts you at ease and very professional.
Visited August 2024
Forge Close Surgery has not yet replied.
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Review titled Friendly welcoming practice
Rated 4 stars out of 5
by JeffLow - Posted on 24 July 2024
Minimal waiting and plenty of free car parking in the street outside the practice. The reception was efficient and friendly and the complete visit was a good experience with efficient helpful staff.
Visited July 2024
Forge Close Surgery has not yet replied.
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Review titled Really professional and friendly practice
Rated 5 stars out of 5
by janet munro - Posted on 20 February 2024
My daughter needed an emergency appointment, so I rang on the day at 8am and the receptionist was very welcoming, friendly and helpful and offered us an appt for the same day. I had to ring back a week later and the same thing happened. We were treated in a lovely manner and all the staff I have come into contact with at this surgery are very professional, friendly and sympathetic.
Visited February 2024
Forge Close Surgery has not yet replied.
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Review titled Helpful reception staff
Rated 5 stars out of 5
by Janet Shannon - Posted on 27 November 2023
I rang the practice very upset and frustrated regarding a hospital appointment! The staff were so helpful and diligent resulting in a satisfactory outcome!! Thank you so much.
Visited November 2023
Forge Close Surgery has not yet replied.
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Review titled Request for appointment
Rated 4 stars out of 5
by Anonymous - Posted on 17 August 2023
I visited surgery as required a sick note. This was approximately 3pm but was told to either ring or request appointment digitally at 8am following day. Although I managed a digital request I feel this is not ideal for all patients as they will all request at the same time and could be a potential bottleneck
Visited June 2023
Review titled Forge Close Surgery
Replied on 22 August 2023
Dear patient Thank you for submitting this comment concerning your need to obtain a sick certificate from the Surgery. I am sorry that you found the process less than ideal. As you mention, we make more use of online means of communication (eConsults, for example) in our efforts to avoid the 8am rush. I hope this resolved the problem in this instance. With best wishes Forge Close Surgery
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Review titled very efficient , really friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
I telephoned the surgery to arrange for a Doctor to contact my husband as soon as possible. The receptionist was extremely helpful and friendly . The doctor phoned my husband back within half an hour of my request . Fantastic service from the NHS , Thank You to the Forge Surgery.
Visited January 2023
Review titled Forge Close Surgery
Replied on 23 January 2023
Thank you very much for this feedback which will be passed on to the staff. We try hard to meet the needs of our patients wherever this is possible.
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Review titled Very happy with service received
Rated 5 stars out of 5
by Clare S - Posted on 25 January 2023
I was able to get a same day, face to face appointment without any problems. When I had an issue after attending the Pharmacy, the receptionist and doctor went out of their way to assist me, despite it almost being closing time. All of the staff I dealt with were polite and helpful and I would highly recommend this practice.
Visited January 2023
Forge Close Surgery has not yet replied.