Forge Health Group
Pitsmoor Surgery, 151 Burngreave Road, Sheffield, S3 9DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist not helpful
Rated 1 star out of 5
by Julie Proctor - Posted on 17 June 2024
Asked to speak to a diabetic nurse as I had run out of tablets plus they were not working. Sugars going up too high even with tablets. She gave me an appointment in 2 weeks time, saying it was next available one. Wouldn't let me speak to a Dr. I blacked out 2 weeks ago because they were so high that's why I went on tablets. Now haven't got any. I was getting really scared, that's why I rung. she was so unhelpful. Been at this practice 34 years now but it has gone really down hill. Drs are nice when you can get through to them. Think I am going to have to change doctors.
Visited June 2024
Forge Health Group has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Trevor - Posted on 24 June 2024
I rang 111 with an insect bite that got infected, they told me to have the following day off as I needed to be seen in 12 hours, they sent the information through to forge. I rang in the morning, sent photos through at 8:30am and while I was ringing them back at 10 to 6 that evening to ask what was happening the Dr rang me, I missed the call as I was on hold trying to ring them, I finally got connected and was told I needed to make another appointment. I hadn't had the first appointment.
Visited June 2024
Forge Health Group has not yet replied.
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Review titled Disgraceful
Rated 1 star out of 5
by Igbel saleh - Posted on 04 July 2023
This surgery was one of the best pre covid, now I believe they’ve used covid as an excuse to become lazy with customer service and care. Most doctors are brilliant as are the nurses. The receptionist seem clueless and careless. Iv been on hold for 45 minutes just to be told they’re at full capacity, Iv had severe tonsillitis for a week that hasn’t cleared up, I can barely swallow but apparently this isn’t a medical emergency. Iv getting absolutely frustrated at the lack of empathy from a place that should have this at the heart.
Visited July 2023
Forge Health Group has not yet replied.
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Review titled Terrible patient care
Rated 1 star out of 5
by Deborah Egan - Posted on 02 June 2023
I had an almost fatal heart attack in August '22. When the brilliant team at Cardio care in the Northern General discharged me into the care of this GP practice my heart sank because I suspected I wouldnt get any after care or monitoring and I didn't. My medication was due for review in May 23 and the practice pharmacy hasnt been in touch with me as we enter June. Everything to provide post cadiac infraction care has been done by me. Thank God I can read and am resourceful. This is a terrible surgery and defined by its management inability and lack of compassionate care I really couldnt recommend it to anyone.
Visited May 2023
Forge Health Group has not yet replied.
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Review titled Can’t get appointment to see the doctor
Rated 1 star out of 5
by Kh - Posted on 29 September 2022
I had very bad experience with the gp because I can’t take appointment Through the phone or from the gp Even the receptionist didn’t give me the appointment and always said we are full of capacity and go to walking center or A&E It was good to connect with doctor through ask my gp but I don’t know why they stop it and can’t do it any more I hope they will do ask my gp again is useful for us .
Visited September 2022
Forge Health Group has not yet replied.
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Review titled Can’t get appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2022
I have been trying to get a appointment/ telephone consultation for the last 3 consecutive days . I start calling at 8.30am when the phone lines open and initially get disconnected as the phone lines are busy then when I do get through after the 23rd- 33rd attempt I am told the surgery is at full capacity. In response to this I ask what am I suppose to do to ? the receptionists response to this was to physically get to the surgery for 9am , or go to accident and emergency. I explained I have previously done this on the advice of the surgery and once I got to accident and emergency I was told it was I should have gone to my gp and shouldn’t have wasted the accident and emergency departments time . I feel disgusted at the way I have been treated , the surgery needs proper Management.
Visited August 2022
Forge Health Group has not yet replied.