Forge Medical Practice
The Old Forge Surgery, Pallion Park, Sunderland, SR4 6QEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Totally incompetent
Rated 2 stars out of 5
by Anonymous - Posted on 18 October 2024
Had multiple issues with this place, going in with physical issues and getting told it’s ’just anxiety’ completely ignorant of any other possibilities, even with a letter from urgent care to look into other causes and got completely ignored and told all I need is stronger antidepressants, one gp came across genuine like he wanted to help and told me to make a follow up appointment to get to the bottom of whatever the cause is and once the blood test came back 'normal' even though multiple things weren’t tested and no other possibilities were explored he won’t see me again and referred me to a mental health nurse who agreed the symptoms weren’t anxiety related, so if you want to waste your time stay away, the receptionists are great though they’ve given me better advice than all of the gps I have seen in there
Visited September 2024
Forge Medical Practice has not yet replied.
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 27 August 2024
Appointment booked for 2.20 for my daughter 2 weeks post c-section, sat for 50 minutes and still not seen. Was advised doctor was running 10 minutes late. Absolute disgraceful service.
Visited August 2024
Forge Medical Practice has not yet replied.
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Review titled A total asset to the practice
Rated 4 stars out of 5
by Danni - Posted on 11 January 2024
I called yesterday to ask for my order to be approved as was struggling without my medication and the receptionist I spoke too went above and beyond to ensure I could get my medication that day, they listed me as high priority and messaged the doctor directly asking them to approve the order and then called me back to offer to change my pharmacy so I was able to collect them that day, I don’t know where I would be without that receptionist and I wish I could mention their name so they know they are valued and appreciated and helped me out of a dark place, I’ll be forever grateful if this gets passed on to them because they deserve to know the impact they had on me that day, they truly are a huge asset to the surgery, thank you again truly.
Visited January 2024
Forge Medical Practice has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
I work I phone up in a queue of 13 and no appointments at end. GP asked me to arrange a follow up appointment- visited the surgery was unable to make one at reception. Impossible to get to get anywhere with the surgery. App will not work as it does not send password reset. I am in pain and cannot get an appointment- reception staff are nice but powerless to help- total shambles.
Visited March 2023
Forge Medical Practice has not yet replied.
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Review titled Can´t get an appointment for elderly 85 mother
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
I have tried on serveral occasions over last few weeks/months get an appointment for my elderly mother 85. I was told no advanced appointments, ring on day at 8am. I rang on Friday 24 March, waited for 25 minutes to be later told nothing available. They told me just keep trying daily... The receptionist told me come down at 8am to surgery to make an appointment. I live 3 hours away. Are they still in 19th Century? I´m extremely frustrated to be given these meaningless answers. I asked to speak to a supervisior. Nobody available but I asked for name so I could email a message. No email on the website only postal address. So now I have to send a letter by post to communicate with a supervisor. Really!! I can´t believe this is happening when I believe my elderly mother needs help and can´t get it.
Visited March 2023
Review titled Forge Medical Practice
Replied on 04 April 2023
Thank you for your feedback. We are sorry that you are experiencing problems accessing an appointment for your mother. Please contact the surgery if you would like to discuss further. Forge Medical Practice
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Review titled Wouldn’t recommend
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
As a student living next to this doctors I thought it would be an ideal place to use for convenience. However, I’ve had nothing but trouble getting an appointment despite ringing exactly 8am on weekdays. My experience included me ringing and explaining what was wrong, the receptionist then referred me to a pharmacy knowing full well I couldn’t have anything like antibiotics to help as I haven’t had the chance to see or speak to a doctor never mind be prescribed anything. The pharmacy then told me there was nothing they could do, apart from over the counter and advised me to attempt to book an appointment with a doctor again. It felt like a circle of games for the receptionist to get numbers down on the phone line, I definitely wouldn’t recommend using these doctors unless you want your time to be wasted.
Visited January 2023
Review titled Forge Medical Practice
Replied on 23 January 2023
Usual practice as part of NHS strategy is to offer assistance from Pharmacy first if patients symptoms warrant this. Not all conditions will require antibiotic treatment and many patients can be treated with 'over the counter' remedies. On-line access to appointments and prescriptions is encouraged to save having to wait in a queue at 8 am. Please contact the surgery if you would like to discuss. Forge Medical Practice