Fountain Medical Centre
Sherwood Avenue, Newark, Nottinghamshire, NG24 1QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dreadful wait times
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2024
Wait time of over 3 weeks for a "call" back appointment, which will probably then need a face to face. Absolute waste of time for something that could be looked at and diagnosed in about 5 minutes
Visited July 2024
Fountain Medical Centre has not yet replied.
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Review titled Gets worse by the week
Rated 3 stars out of 5
by Anonymous - Posted on 17 June 2024
They have now successfully made it impossible to speak to anyone. Firstly you have to listen to an outdated 90 sec message warning of covid and staff abuse. It has taken them nearly 3 days to process a repeat prescription this surgery is the most unwelcomeing place I have been to there is no one manning the reception no one to push things along and they all work at there own pace doing there very best to divert you away from seeing one of the many Doctors working there the waiting room has the atmosphere of an institution with a capital I. On my recent visits the place is deserted including the reception and it makes you wonder at what capacity there working at. Now after trying to get through today they have introduced an automated system to further distance themselves from there patients. Something needs to be done here, you would not put up with this service anywhere else.
Visited June 2024
Review titled Fountain Medical Centre
Replied on 18 June 2024
Thank you for your comments. I am sorry to hear that you are unhappy with the service you have received and that you feel our surgery is unwelcoming. If you would like to discuss your concerns further please do not hesitate to contact the practice.
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Review titled Zero care
Rated 1 star out of 5
by Steve - Posted on 16 April 2024
Just been told I have to wait a month just for a telephone appointment. What a joke. I have ongoing problems that need sorting so I can go back to work. I am never notified of test results and feel totally excluded uncared for.
Visited April 2024
Review titled Fountain Medical Centre
Replied on 18 June 2024
Thank you for your feedback, I am sorry to hear that you are unhappy with the service you have been given at the practice. Unfortunately, as this post is anonymous I am unable to investigate your concerns fully however, if you would like to come in and discuss these with me I would be happy to try and explain or help to resolve some of your concerns. Kind regards
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Review titled Why can't I see a GP anymore
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2024
1. Recorded message hasn't changed since the pandemic and is very long and unnecessary in my opinion 2. Asking patients to send photos of conditions is not a positive experience or useful, in my opinion. 3. Why can I not have a face to face appointment anymore? Other practices offer this. 4. I missed my phone appointment today as was called at 8.10am! Was then sent a text to say I would need to call the surgery again if I needed an appointment. 5. The reception staff are friendly and try to help, but I am left feeling disillusioned and frustrated by the difficulties in getting to see a doctor. I have been a patient at this practice for over 20 years but since the pandemic, feel that photos and phone calls are standard.
Visited April 2024
Review titled Fountain Medical Centre
Replied on 08 April 2024
Thank you for your feedback, I am sorry to hear that you are unhappy with the service you have been given at the practice. Unfortunately, as this post is anonymous I am unable to investigate your concerns fully however, if you would like to come in and discuss these with me I would be happy to try and explain or help to resolve some of your concerns. Kind regards
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Review titled Lovely nurse, so reassuring.
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2024
I came today and was really nervous about my appointment. The nurse could not have been more reassuring. Having been many time previously for this ive never really understood it, however she sat down and talked me though it all and explained in details. After that the appointment felt easy. She was so lovely and reassuring, can’t thank her enough.
Visited March 2024
Review titled Fountain Medical Centre
Replied on 26 March 2024
Thank you for your lovely feedback. As your post is anonymous I am unsure which Nurse you have seen however I will pass your feedback on to the Nurse Team. Kind regards.
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Review titled Fast and effective
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
I had an infected toe whilst on holiday in the Isle of Wight. I contacted the surgery and a doctor rang me back after 10 minutes. He arranged for a prescription to be sent electronically to the chemist in Bembridge, Isle of Wight. An hour later the prescription was ready for me to collect. How amazing was that! Well done Fountain Medical Centre.
Visited July 2023
Review titled Fountain Medical Centre
Replied on 12 July 2023
Thank you for your lovely feedback, I will forward your kind words on to the clinical team. Thank you
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Review titled Kind ANP
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2023
Spoke to the ANP about a couple of issues. Very empathetic and helped me understand my concerns. Thanks to this consultation I am feeling a lot better than previously. Thank you
Visited December 2022
Review titled Fountain Medical Centre
Replied on 21 March 2023
Thank you for your kind feedback, I will pass your comments on to our ANP and I am sure your positive feedback will be greatly appreciated. I am pleased to hear that are feeling better. Fountain Medical Centre
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Review titled Quick appointment
Rated 4 stars out of 5
by Anonymous - Posted on 28 November 2022
Needed consultation with doctor due to infected toe. Couldn't get an appointment for a few days so I phoned the purple number 10 to 3 and managed to get in same say. The phone receptionists and doctor showed empathy and care.
Visited November 2022
Review titled Fountain Medical Centre
Replied on 06 January 2023
Thank you for providing feedback however Fountain Medical Centre does not have a purple number and I feel your kind comments were meant for another provider. Thank you
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Review titled Quick appointment
Rated 4 stars out of 5
by Anonymous - Posted on 28 November 2022
Needed consultation with doctor due to infected toe. Couldn't get an appointment for a few days so I phoned the purple number 10 to 3 and managed to get in same say. The phone receptionists and doctor showed empathy and care.
Visited November 2022
Review titled Fountain Medical Centre
Replied on 12 December 2022
Thank you for taking the time to provide us with your feedback, we appreciate your kind comments. I will pass this on to the staff at the practice.
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Review titled Excellent service
Rated 5 stars out of 5
by John - Posted on 17 August 2022
I rang this morning for an appointment and got one later that day. All the staff are very friendly and helpful. Have always had very good experiences with fountain medical centre. Excellent service. Thank you
Visited August 2022
Review titled Fountain Medical Centre
Replied on 18 August 2022
Thank you for your kind comments, we are happy to hear your experience at the practice was positive, I will pass your feedback on to all staff at the practice. Kind regards Fountain Medical Centre