Fountain Practice
Bourne Hall Health Centre, Bourne H, Chessington Road, Ewell, Epsom, Surrey, KT17 1TGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad customer care
Rated 4 stars out of 5
by Raj - Posted on 29 April 2024
I called after I missed a phone call from the surgery. It was about seeing my doctor either face to face or a telephone call. I requested a face to face as far as I see my usual doctor; as he has been following me for some time. This was confirmed by the admin staff. This morning while checking in, I found out that I was seeing a different Dr, whom I have requested not to see in the past as he doesn’t give you time to talk and explain your issue. I was on all and had to arrange cover to attend this appointment. I had to cancel and re-arrange to see my usual doctor. The Admin staff said that she was unable to find out who has made this mistake. This was a waste of journey and time for both sides.
Visited April 2024
Fountain Practice has not yet replied.
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Review titled Incredible communication and booking system
Rated 5 stars out of 5
by Mark Richards - Posted on 22 June 2023
I am very proud to be a member of the Fountain Medical Practice. Every time my family or I need to contact the doctors, it far out performs any other practice from family and friends. Instead of staying on the phone for ages at 8:30am, the online form is easy to fill in and the surgery will always get back to you in plenty of time. I feel very assured that if ever I need to contact a doctor or medical professional, I can get through to the team with ease and understanding. Thank you!
Visited June 2023
Fountain Practice has not yet replied.
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Review titled Terrible / negligent
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
The online booking form is usually always closed and it’s impossible to get through by phone. GPs are still not seeing patients face to face and when booking online the patient symptoms have to be stipulated which sometimes take several messages backwards and forwards to the receptionists who lack empathy. There is zero patient confidentially in this lengthy process. Upon entering the surgery it’s empty, are the GPs prioritising private patients? Appointments are never offered face to face even when requested and a time is never stipulated for a phone appointment - patients are expected to just to be on standby all day which is ridiculous. I think there is huge negligence concerns at this practice and the women’s health services such as menopause and smear testing needs to be improved significantly. It really is about time this surgery was properly investigated.
Visited April 2023
Fountain Practice has not yet replied.
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Review titled Very Over Stressed
Rated 2 stars out of 5
by Anonymous - Posted on 04 January 2023
Hopefully just my experience but would be useful to note other reviews. Over the last couple of months difficult to make appointments with any doctor. The online form is usually not available, neither is the telephone service. The advise seem to be contact 111 or emergency service. Neither is appropriate in my case. I know there are some very ill people at the moment. I just want advise about my medication. Rang the hospital but didn't get anywhere. Will try local pharmacist now. Hope the usual splendid service will return to normal.
Visited December 2022
Fountain Practice has not yet replied.