Fountayne Road Medical Practice
1A Fountayne Road, London, N16 7EAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receiving the flu jab and pneumonia jab
by cruxhe64 - Posted on 09 October 2023
Received the above jabs. Felt fine with the flu jab but my arm began to ache with the pneumonia jab. The nurse explained the procedure throughout and how I may feel.
Visited September 2023
Provided by Care opinion
Fountayne Road Medical Practice has not yet replied.
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Review titled Missed appointment
by Funmi812 - Posted on 01 October 2023
I forgot my flu jab appointment date but received alert to tell of my missed appointment then I went to the surgery to see what can be done on the day as I have to go back to work and the person at the reception rebooked it for me same day so I’m grateful for the service received at my surgery.
Visited September 2023
Provided by Care opinion
Review titled Fountayne Road Medical Practice
Replied on 04 October 2023
Dear Service User, Thank you for your feedback. I'm so glad the Reception team were able to help you and didn't cause any unnecessary delays. best wishes, Andre Hull Reception Manager
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Review titled Feeling respected and valued.
by vegapd53 - Posted on 10 September 2023
I was booked in for a follow up appointment and blood tests. I was pleasantly greeted by the receptionist. The health care assistant that did my review was professional and was able to answer my questions. I felt respected and valued.
Visited September 2023
Provided by Care opinion
Review titled Fountayne Road Medical Practice
Replied on 12 September 2023
Thank you for your review, we are happy you had a positive experience and found staff members pleasant and professional. I will feedback this back to all staff members
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Review titled Her bedside manner is the best I'd ever come across
by J.O - Posted on 13 August 2023
I suffer with White Coat Hypertension, the nurse immediately put me at ease, gave me some excellent advice, that no one has ever given me before. She was so patient with me, no rushing, and I felt totally safe with her. She also does my Smear test, and she is so amazing, efficient at performing them. Once, some time ago, she did the test, and I thought she was going to change her gloves, but she had completely finished. She is my favourite person in the clinic. Her bedside manner is the best I'd ever come across, and I've had 3 babies. She always manages to make me laugh, no matter how miserable I feel when I arrive.
Visited August 2023
Provided by Care opinion
Review titled Fountayne Road Medical Practice
Replied on 22 August 2023
Dear Service User, I am so glad that Margaret the Nurse made you feel at ease. Nurse Margaret will be delighted that you find her professional, friendly and caring and as a practice that is what we aim to for. Nurse Margaret appreciate you taking the time to leave such lovely feedback.
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Review titled Blood test
by indiahp78 - Posted on 28 August 2023
When I attended my blood test appointment . I was called in and told that one of the blood test bottles used for the blood test was not stocked in this practice , so I would have to book a blood test with another health centre on another day. I felt disappointed and frustrated as I was not told this information before my test. To have this blood test done I have cancelled a few different appointments and had booked annual leave from work for the blood test as I live far from here. If this information was better communicated I would not have to wait to see when I can book annual leave to have a blood test done, this just increases the waiting time for me and the practice. I would have liked to be better communicated so I can make arrangements accordingly and not waste my time.
Visited August 2023
Provided by Care opinion
Review titled Fountayne Road Medical Practice
Replied on 01 September 2023
Dear Service User, Firstly let me apologise that your day was not utilised in the best way, I can understand your disappointment and frustration. You made the effort to book this appointment taking annual leave and living a distance from the practice and not having test that you needed to be done on that day because the blood test bottle was out of stock. The blood test that was requested by the GP is not one that is done routinely in the GP practice due to this it is not blood test bottles that we usually stock. In the future we have told GPs if requesting this type of blood test to enquire with the nursing team if the blood test bottles are available and if not to order or redirect patient to have blood test done at the hospital. I hope the next time you visit the practice your experience will be more positive.
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Review titled I was very happy with the service
by capricornusqc53 - Posted on 04 September 2023
I was experiencing dizziness and nausea. I phoned the Gadhvi Practice and the person taking the call was extremely helpful and told me that the doctor would call me back. I did receive a phone call and also had an appointment that day. I was very grateful as, based on examination and enquiry, the doctor arranged a blood test which I will soon be attending. I was very happy with the service and the doctor was kind and efficient. Great service.
Visited August 2023
Provided by Care opinion
Review titled Fountayne Road Medical Practice
Replied on 12 September 2023
Dear Service User, Thank you for your feedback, we are happy you had a good experience and found the service is positive and effective.
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Review titled 6 weeks of cold/cough.
by Aunty Sue - Posted on 02 October 2023
I had a face to face appointment with the practice's senior pharmacist, who expertly examined and investigated, gave advice and prescribed appropriately. He also had a blood test taken, for other purposes - ie are my muscle aches a rare side effect of blood pressure nedicatuon? - and got my doctor to authorise a lung x-ray.
Visited August 2023
Provided by Care opinion
Fountayne Road Medical Practice has not yet replied.
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Review titled Checking health?
by VBS - Posted on 05 September 2023
I was there to get a health check including blood tests. The nurse checked my height, weight, blood pressure and asked lifestyle questions and decided that I am very healthy and did not did any other test. They didn’t do bloods. I understand the general practices have a tight budget but I am a tax payer and deserve attention as everyone else. How can they possibly know I am healthy? The nurse said come if you have any symptoms. For me that is lack of judgement and care. I feel the place is also run down, untidy and not too clean.
Visited August 2023
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Review titled Fountayne Road Medical Practice
Replied on 12 September 2023
Dear Service user, We’re sorry to hear you didn’t have a good experience with our Practice Nurse or the Health Care Assistant. So we can discuss this further. Please can you email: cahccg.thegadhvi-practice@nhs.net.- for the attention of Andre hull. hoping to hear from you soon
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Review titled Very helpful, efficient and knowledgeable
by raysmit - Posted on 21 August 2023
The surgery receptionist, staff and doctors are very helpful, efficient and knowledgeable when dealing with your medical issues, medical conditions, medical appointments and medical treatments.
Visited August 2023
Provided by Care opinion
Review titled Fountayne Road Medical Practice
Replied on 22 August 2023
Dear Service User, I would like to thank you for your positive review and I am glad to know that we have met your expectations. Gadhvi Practice always works hard to provide the best level of services to our patients so we highly appreciate reviews like yours. I will discuss your feedback at our next practice meeting. Once again thank you.
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Review titled It is about how i was attended to during my visit.
by Joy lewis - Posted on 11 August 2023
I was given prompt attention when it seems I was forgotten. Immediately I reminded the receptionist I was there waiting. I was immediately called in and attended to for blood test. I was also apologised to for keeping me waiting. For me that was amazing.
Visited August 2023
Provided by Care opinion
Review titled Fountayne Road Medical Practice
Replied on 22 August 2023
Dear Service User, I'm glad that the reception team took action when it seem that your were forgotten and apologised for keeping you waiting. Thank you for your comments and allowing the team to put thing right with your appointment. I will share your feedback.
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