Framlingham Surgery
Pembroke Road, Framlingham, Woodbridge, Suffolk, IP13 9HAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
1.Don't bother phoning at lunchtime - despite being told your are no 1 in the queue, nobody answers - I gave up after waiting half an hour. I did get through later in the afternoon. 2. I returned filled in forms for the doctor at reception around 4 months ago - I have heard nothing back. 3. Why when you have a non urgent problem, can you not book an appointment in advance ? Everybody has to ring at 8am to get a same day appointment. This means that people who really do need a same day appointment have to compete for appointments with those who don't. It cannot surely be that difficult to organise a system to reserve appointments in advance to ease the 8 am congestion and stress for everybody.
Visited May 2023
Review titled Framlingham Surgery
Replied on 07 December 2023
Thank you for taking the time to review our practice. We value all patient feedback & will share this with the team. To try and improve access for urgent and new problems we have developed an on the day team. The team consists of a 2 x paramedics, advanced nurse practitioner and practice nurse. The duty GP provides oversight and supervision as required. Unfortunately these cant be pre-booked but you can pre-book a routine GP appointment. Regrettably we can't comment on individual circumstances online but please contact the practice at framlingham.medicalpractice@nhs.net to discuss further if required.
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Review titled Pretty hopeless
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
Called on 15th March to make a non urgent appointment regarding a skin issue. I was surprised to get through relatively quickly this evening after trying earlier in the day and discovering I was No 15 in the queue, or at best no 9. Told that the next available telephone appointment with my GP was on 26th April, or I could use the e-consult service, that my GP would read the e-consult form and possibly override the appointment system and see me. I was informed that there was a box to tick on the e-consult form which allowed me to specify that I wanted to see my own GP. Completed the e-consult form but nowhere was there an area to specify that I wanted to see my GP. I called the surgery back and waited for 15 minutes despite supposedly being No 1 in the queue. When a different receptionist answered she told me there wasn't a way of requesting seeing my own GP, but that I would be referred to a skin clinic in Wickham Market. It turns out that I could have just phoned the surgery, told them about the skin issue and they would have put me on the waiting list for the next skin clinic without me having to fill in the e-consult form! This is the second or third time I have had completely conflicting information from the reception team and I've spent about an hour unnecessarily dealing with this. If there was another GP surgery I could attend I would do so as I am losing faith in this one and it is nigh impossible to get to see a GP within a reasonable time frame.
Visited March 2023
Review titled Framlingham Surgery
Replied on 07 December 2023
Thank you for getting in touch and providing feedback. Regrettably we can't comment on individual circumstances online but please contact the practice at framlingham.medicalpractice@nhs.net to discuss further.
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Review titled Terrible service and help
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2023
I phoned up to dissus about a family memeber disilbilty and was promised by a female staff member she was putting it down on the system a d a fit note to be sorted and it would go through to to doctor so we have wated over 2 weeks and my self phoned them up to see if it had all gone through to the doctor as havnt heard anything back and was told nothing had been put on the stystem not even the chat we had i am so dissugsted with and wasted my time waiting for nothing and now going to have. To waite even longer
Visited March 2023
Review titled Framlingham Surgery
Replied on 07 December 2023
Thank you for getting in touch and providing feedback. Regrettably we can't comment on individual circumstances online but please contact the practice at framlingham.medicalpractice@nhs.net to discuss further.
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Review titled Appointment Process Broken
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
After 2 days of trying to get an appointment by calling and even 111 trying to make one for me, nothing. Eventually once I went there I'm told to turn up at 08:00 the following day even though I'm in pain and can't walk or stand for long and I'd get an appointment in the following days. Oh and the system wouldn't allow me to make an appointment for the following day! Don't use the callback option, that doesn't work either. I don't want to hear about unprecedented demand or lack of staff, the place was empty of patients and inefficiently run.
Visited January 2023
Review titled Framlingham Surgery
Replied on 07 December 2023
Thank you for taking the time to review our practice. We value all patient feedback & will share this with the team. To try and improve access for urgent and new problems we have developed an on the day team. The team consists of a 2 x paramedics, advanced nurse practitioner and practice nurse. The duty GP provides oversight and supervision as required. Unfortunately we cant pre-book appointments with our on the day team however you are able to pre-book routine GP appointments.