FRANCIS GROVE SURGERY
The Courtyard, 8 Francis Grove, Wimbledon, London, Greater London, SW19 4DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2024
As always the practice offered excellent service. Phone call on time. Sympathetic response to my hearing difficulties and clear reason given for change in my medication. I was sad not to have had opportunity to discuss another medical development in my treatment as it was the pharmacist who rang and the GP I was expecting would have known the condition concerned. The difficulty of only one problem per appointment, a firm NHS policy, is a serious preventive of holistic care of elderly patients which even this excellent and super kind practice struggles with.
Visited January 2024
Review titled FRANCIS GROVE SURGERY
Replied on 29 January 2024
Dear Patient, thank you very much for your feedback. We appreciate your comments and your understanding. The introduction of new clinicians to General Practice in the last 3 years has had it clear advantages but also as you point out also some weaknesses. The one problem per appointment, will depend on a number of things, including whether the clinician knows you/your history well, whether they are running to time or late, whether they feel continuity on the issue is imperative to the care of the patient, whether they feel it is urgent to discuss at that appointment etc, but certainly some clinicians will review more than one issue in an appointment, but this is not the expectation. I hope you have been able to make an appointment with a GP to discuss the additional concern you had. Once again, thank you for taking the time to share your experience. Kind Regards Lynsey Buckles Practice Business Manager
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Review titled Best GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
I cant recommend this practice enough. All doctors I have met have been empathetic, reasonable, knowledgeable - and actually listen to you. Nurses and other staff are also efficient and cheerful. Getting a same-day appointment isnt easy, but hang on the phone and keep trying - they are brilliant, once you get through
Visited January 2024
Review titled FRANCIS GROVE SURGERY
Replied on 29 January 2024
Dear Patient, Thank you so much for taking the time to leave a review and also for your understanding. I'm delighted that your experience of the staff has been so positive. The phones can indeed be busy but as you say we do our best to get your needs met when we speak with you. We do also have the online consultation options now which are popular, this saves queuing on the phone and will often result in a Phone or face to face appointment. Kind Regards Lynsey Practice Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Doruk S - Posted on 23 January 2024
We love Francis Grove. We always had the help we needed. Especially with our kids they were very efficient and quick with the treatment.
Visited January 2024
Review titled FRANCIS GROVE SURGERY
Replied on 29 January 2024
Dear Doruk, Thank you for taking the time to leave a review of the practice and we are delighted your experience has always been positive. Best Wishes Lynsey Practice Business Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2024
Re my visits to the practice nurses,I have found a professional and caring team to deal with my medical conditions.
Visited January 2024
Review titled FRANCIS GROVE SURGERY
Replied on 29 January 2024
Dear Patient, We appreciate you taking the time to put a review on here about your experience with the practice. I am glad it has been positive. Many Thanks Lynsey Practice Business Manager
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Review titled Brilliant phlebotimist
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
I was dealt with on time for my appointment despite a full waiting room. The nurse was polite, pleasant and took my blood efficiently...no bruising. She was confident, focused and reassuring as well as gentle and caring.
Visited December 2023
Review titled FRANCIS GROVE SURGERY
Replied on 11 January 2024
Dear Patient, Thank you for taking the time to review our service and i am delighted your experience of the new phlebotomy service we offer has been positive. Kind Regards Lynsey Practice Business Manager
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Review titled The staff go above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
My GP at Francis Grove Surgery goes well out of her way to help me. I have complex medical needs with various genetic conditions. She always responds to referrals and requests as needed. She has a really good ability to listen and respond even when the situation can be quite complex or even confusing. For the children I’ve also had Amazing service I feel the issues are responded to as quick as they can be & care is very good. NHS staff work incredibly hard, we’re going through a period of time in history where they are not supported. They are overworked but many of them do it because they are just really decent people and that’s how I feel about this surgery my GP in particular is excellent
Visited December 2023
Review titled FRANCIS GROVE SURGERY
Replied on 11 January 2024
Dear Patient, Thank you for taking the time to leave a review. I am so pleased that the service we are providing is, as you describe it 'amazing'. The staff work so hard every day and they will be touched to read your review i'm sure, a lovely boost for morale. Thanks again Lynsey Practice Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
My teenager woke during early hours with extreme pain on right side of stomach but didn't tell me until the morning! Rang surgery at opening and was booked in an emergency slot. Dr examined and suggested we went to A&E to be on the safe side. Upon examination was admitted and appendix removed the following morning! Thank you!
Visited December 2023
Review titled FRANCIS GROVE SURGERY
Replied on 05 February 2024
Dear patient, That sounds like a very worrying situation and i am glad we were able to assist effectively. Hope you teenager is well on the way to recovery. Thank you for leaving a review. It is appreciated Kind Regards Lynsey Practice Business Manager
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Review titled Worst Practice.
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2023
Service was slow in getting back regarding prespecitions and travel vaccinations which has been over 3 weeks and still nothing. Understand resources are stretched but priorties are not meant on key essential health priorities such as immediate perception
Visited November 2023
Review titled FRANCIS GROVE SURGERY
Replied on 11 January 2024
Dear patient, i apologise that you did not feel the service you received met your expected standards. For future reference, prescriptions take 2-3 working days to be processed, so if you put the request in on Friday at 2pm, this may not be ready to collect from the pharmacy until Wednesday afternoon, so please do allow enough time for prescriptions to be processed. With regards to the travel service we offer, this is a private service, we are not contractually obliged to offer this and as such NHS work must be prioritised. However, the process for these appointments is outlined on our website. When you complete the online travel form, you then need to book an appointment (it advises you of this when you finish the form and we also send a response saying please book an appointment). If you do not book an appointment with a nurse we do not proceed with the travel request. You need to allow adequate time before travel to have the vaccinations taking into account we order these on a patient by patient basis, so we advise at least 6 weeks before travel. I hope this clarifies expectations for the future. Kind Regards Lynsey Practice Manager
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Review titled Good
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
The doctor I saw understood my problem, paid close attention to what I described, and displayed relevant knowledge. His manner was excellent.
Visited November 2023
Review titled FRANCIS GROVE SURGERY
Replied on 11 January 2024
Thank you for taking the time to write a review for us and i am pleased that the service you received from us was good. Best Wishes Lynsey Practice Business Manager
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Review titled Up to Scratch for a Sharp Scratch
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
Phones for an >65 flu vaccination and received an appointment for 45 mins later. Seen on time. Excellent service.
Visited October 2023
FRANCIS GROVE SURGERY has not yet replied.