FRANCIS GROVE SURGERY
The Courtyard, 8 Francis Grove, Wimbledon, London, Greater London, SW19 4DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very responsive
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
I left a non urgent message and was called back within 24 hours. Speedy onward referral for further tests.
Visited October 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled delays to appointments
Rated 2 stars out of 5
by Anonymous - Posted on 14 October 2024
came in for an appointment within 5 mins of my designated time slot. checked-in via the screen and the prompt at the end told me there was a 45 minute delay. Be great if the office staff could advise of any lengthy delays to appointments (20mins+ perhaps) via a text message before they turn up at the practice. Saves patient having to sit around waiting in reception - In my case I'd told my own work colleagues i'd be away for 40-45mins and ended up being away for 1.40 mins instead. Just some basic comms...
Visited October 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Feel Blessed To Have This Surgery
Rated 5 stars out of 5
by Deborah Lloyd - Posted on 09 October 2024
I had a very positive experience and the visit to Raynes Park was like visiting a private clinic. My bunions referral for St George’s came very quickly
Visited October 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled So far, so good
Rated 4 stars out of 5
by Rachael - Posted on 30 October 2024
I have been registered at Francis Grove Clinic for 3 months, having recently moved from overseas. The onboarding process has been very thorough and efficient. I have seen a pharmacist re. existing prescriptions and two different nurses for blood test and a health check. Everyone I have dealt with has been friendly, thorough and efficient. I haven't needed to see a GP yet, so can't comment on appointment availability.
Visited October 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Professional and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
Very kind and professional. Listened to my concerns and took time to explain options. Would definitely recommend
Visited October 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Disappointing
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2024
I saw a GP last Monday, said she would book me a follow up call for the Friday and to expect a telephone call by 2pm. At 4.30pm I received a curt text from the practice saying that I had not attended my appointment. A face-to-face appointment had been booked instead of a telephone appointment. I phoned the practice and a Dr called me. Had I know it was a face-to-face appointment, I would have attended and saved the GP time, as I had to book another for Monday as I was still feeling very unwell. I also had a blood test 2 days ago. I was advised that the results arrived that evening, but now 2 days later when I have called for the 3rd time, I have been told that 'they have not been reviewed by a Dr yet' I am concerned as the GP told me to stop taking my regular thyroid medication until I have the test results. I am disappointed with the service I have received recently.
Visited October 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Helpful practice
Rated 5 stars out of 5
by Geoffrey Foot - Posted on 22 October 2024
I was sent to the appropriate location. The staff were helpful and described the process. It took a short time to deal with the appointment in a professional way
Visited October 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Very rude receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 19 October 2024
Yesterday I went to hand in my sample and receptionist was so rude. In one occasion in the past, an old disable man walked in and complained how rude the receptionists were. Now they changed a new set of receptionists but the attitudes of them have never changed. Avoid going there if you don't want to be upset by how receptionists will treat you.
Visited October 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Efficient service
Rated 5 stars out of 5
by Peter Hession - Posted on 10 October 2024
Went for a flu jab and was in and out in a few minutes. Staff were running the service very efficiently.
Visited October 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Normally great practice.
Rated 3 stars out of 5
by Anonymous - Posted on 30 October 2024
Usually a great practice but on this occasion I am not sure the doctor focused on the part of the issue (that concerned me most and had caused me to make the appointment) dealing with the other strand
Visited October 2024
FRANCIS GROVE SURGERY has not yet replied.