Francis Road Medical Centre
94 Francis Road, Leyton, London, Greater London, E10 6PPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Customer Service
Rated 4 stars out of 5
by Sandra Gordon - Posted on 18 November 2024
This review is about the fantastic service and care i receive from your admin staff. She is very caring and empathetic and listens to my health issues. She is very reassuring and very kind and knowlegeable about the work policies and procedures at the surgery. She is a valuable asset at the Surgery. She always comes up with a solution to my health problems. Thank you admin staff for everything. You know who you are. Ratings, 5 stars to you.
Visited November 2024
Francis Road Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Mariana Fazecas - Posted on 18 January 2024
Great practice,From the reception to the nurse and doctor,professional people,i was feeling welcome .
Visited January 2024
Francis Road Medical Centre has not yet replied.
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Review titled Efficient appintment/consultation
Rated 4 stars out of 5
by Anonymous - Posted on 19 January 2024
This practice has looked after this patient well. Listened to concerns and invited for GP to review appropriately and promptly. Conaultation is informative and helpful for wellbeing of patient and improvement. Reception is helpful and attentive and a credit to the surgery.
Visited January 2024
Francis Road Medical Centre has not yet replied.
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Review titled GP
Rated 3 stars out of 5
by Mohamed Ramputh - Posted on 31 January 2024
The booking process could be improved. It took over two weeks to get an appointment. I attended the surgery to collect blood tests form and asked if I can make an appointment to see a doctor . I was told to go online and fill a form which I think is not right. The receptionist should be able to arrange for an appointment without filling online form. But my visit went well with the doctor who showed professionalism and care
Visited January 2024
Francis Road Medical Centre has not yet replied.
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Review titled Worst practice in london
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
The past 2 yrs that I lived in the same street as the practice, I have only received a phone consultation, had problems with my lungs and asked for face to face consultations was then sent to hospital as they didn’t have anyone that could see me. Had another Phone consultation which they never called. This place is a joke. Avoid this place at all cost. You only gonna waste your time.
Visited April 2023
Review titled Francis Road Medical Centre
Replied on 17 April 2023
Dear anonymous. We are sorry to hear about your experience and would like you to contact the practice manager to discuss the issues your faces in more detail to help us understand your experience. We have directly bookable face to face appointments available within a week and would only direct patients to hospital when the condition is too severe for us to manage safely. If you can make contact with us we will be able to review your experience and feedback in more detail. Thank you
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
Multiple issues getting repeat prescription approved within 48 hours or when i have requested it in advance due to travelling away, despite repeated requests with surgery and via pharmacy. Has taken over week in the past. I have run out repeatedly, had to postpone going away to obtain prescription and have on several occasions had to use 101 out of hours gp to get my prescription.
Visited April 2023
Review titled Francis Road Medical Centre
Replied on 07 June 2023
Dear Anonymous, sorry to hear about your experience. Please can you contact the Practice Manager so we can understand your investigate your specific concerns. Regards, Francis Road Medical Centre Management Team.
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Review titled Very inefficient
Rated 1 star out of 5
by EdC - Posted on 27 April 2023
I scheduled a telephone appointment for midday and was eventually called at about 12.45. This is not a good level of service. This is not a general enquiry but a real review so I hope the surgery will not delete it.
Visited April 2023
Review titled Francis Road Medical Centre
Replied on 27 April 2023
Thank you for taking the time to notify us of your concern about waiting for a clinician to call. Sometimes clinician are called away to emergencies or are delayed due to managing unplanned complex medical conditions. Each patients receives time to explain and understand their condition which can sometimes delay the clinic. We will contact the third party provider of the text messaging system to make the messaging more clear. We do not delete reviews as they are always useful learning points to be discussed with the practice team. In future if you do any concerns please do get in touch with the practice manager.
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Review titled Good receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 11 November 2022
Been Registered with the surgery for quite some time I am very happy with the service I was given spoke to a young lady and man on reception very helpful and polite really took there time to help me
Visited November 2022
Review titled Francis Road Medical Centre
Replied on 04 December 2022
Thank you for your positive and honest comment. We welcome your views at this time of great NHS pressure