Friar Gate Surgery
Agard Street, Derby, Derbyshire, DE1 1DZContact details and opening times
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Reviews
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Review titled Ridiculousness at its finest
Rated 3 stars out of 5
by Lorraine Anthony - Posted on 18 December 2022
Friar gate surgery have lost the plot !! I attended the surgery for a routine appointment with the nurse. I arrived with a mask and sanitised my hands. I reported to reception on arrival, checked in and asked to use the toilet as I was “desperate”. I was advised by the receptionist that I couldn’t use the toilet as she wasn’t allowed to let me use the toilet but I could ask the nurse and it would be at her discretion. I waited in the corridor as you are no longer allowed to wait in the huge empty waiting room. The nurse came to collect me and again I asked to use the toilet but was again refused!! I expressed my disappointment in their policy and how ludicrous the situation was and made a point of saying that you are allowed to use the toilets in the hospital and I didn’t see what the difference was in the surgery. My comments fell on deaf ears and all the nurse could say was that she would be as quick as possible so I could be on my way so that I could find a toilet elsewhere!! The surgery policy wants re looking at as they are there to provide a service to their patients. I am an able bodied healthy female but shudder to think this happening to an elderly or disabled person.
Visited December 2022
Review titled Friar Gate Surgery
Replied on 19 December 2022
We are sorry for this misunderstanding. Patients who are actively seeking treatment onsite are allowed to use the loos, but we had to stop random people passing by using them as public toilets because they were being misused, damaged and frankly defecated on the floors regularly. It may have been nice to hear about the clinical treatment you received, in this review, as this is the main emphasis and focus of the surgery.