Friarwood Surgery
Carleton Glen, Pontefract, West Yorkshire, WF8 1SUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A stress free experience.
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
Of all my years of attending cervical screening appointments my appointment today was the best I have ever had. For those scared or anxious about attending the person I had definitely acted professionally, with speed and care. Not a pleasant procedure but made all the better by the right person providing the procedure.
Visited August 2024
Friarwood Surgery has not yet replied.
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Review titled Appalling service and phone service
Rated 1 star out of 5
by Mark Blackburn - Posted on 18 June 2024
They say ring at 8am for appointments, well every time I do I either can't get through or spend time on hold even as caller 1, today I was on hold for nearly half hour, til I hung up and ring again to be answered right away, to be told the person doesn't even know how their own call system works, well if count down from caller 9 to caller 1 then shouldn't caller 1 be answered, I want removing from their system and giving a different practice in my area
Visited June 2024
Friarwood Surgery has not yet replied.
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Review titled No help for mental health
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2023
Had a phone appointment about a sick note that I was inquiring about. That was sorted, I just inquired about medication as I’m having a bad time due to mental health problems, was told they couldn’t help and had to ring again another day. No wonder people don’t go get help. Frairwood use to be the best doctors surgery in Pontefract.
Visited December 2023
Friarwood Surgery has not yet replied.
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Review titled Unable to book future appointments
Rated 2 stars out of 5
by Anonymous - Posted on 18 July 2023
Shocked the only way to get a GP face to face appointment is by ringing at 8am in the morning. The receptionist could not book any future appointments and told me that if I emailed to request a face to face appointment the information would be triaged by a paramedic or a nurse. I work in a hospital so even if I were able to get through to get an appointment how can I just leave my own clinic and patients? I need to book an appointment in advance and that is not unreasonable at all. What is the point of a receptionist just saying I can't make you an appointment just ring at 8am when I know I can't attend in the morning. Shocking.
Visited June 2023
Friarwood Surgery has not yet replied.
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Review titled Fantastic sugery!!
Rated 5 stars out of 5
by C Ross - Posted on 30 May 2023
I can't rate this surgery enough. As busy and as stretched as they are. They still go above and beyond when you actually need it! I can't fault any of the Dr's that I've seen at this practice. I have nothing but good things to say. A mention and thanks too for the lovely ladies/gents behind the scenes also, who have to take our sometimes not so polite calls, you are appreciated too!!
Visited May 2023
Friarwood Surgery has not yet replied.
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Review titled Impossible to book appointment
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
Try to book appointment for last 2 weeks without without success. Over the phone had to wait for over an hour to find out that there is no appointment left and have call tomorrow. Impossible to book online no matter when you try. Also you can’t book appointment on another day. When I told over the phone I have to book a day off to see a gp I was told that nothing they can about it. Impossible to book appointment ahead no matter how bad your condition is. Extremely useless service
Visited April 2023
Review titled Friarwood Surgery
Replied on 27 April 2023
Thank you for your feedback, if you would like to contact the surgery to discuss your problem hopefully we can resolve the situation, and help you book future appointments. thank you
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Review titled Brilliant care
Rated 5 stars out of 5
by christine mantle - Posted on 26 April 2023
Saw a female doctor yesterday regarding bladder problems. She was lovely and knew exactly what was wrong with me. Medication ordered and referral to hospital later on. Thank you for the wonderful care received.
Visited April 2023
Review titled Friarwood Surgery
Replied on 27 April 2023
thank you for your feedback, although we welcome negative feedback as well as positive feedback, this is a great boost for moral among staff. Thank you
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Review titled Brilliant practice
Rated 5 stars out of 5
by christine mantle - Posted on 09 February 2023
I had a BP, weight and blood check by a lovely nurse. Very efficient, kind and caring. Can't ask for anything more. Thank you.
Visited February 2023
Review titled Friarwood Surgery
Replied on 10 February 2023
Thank you for your positive feedback, even though we welcome negative feedback it is always a boost to our team when we receive nice positive comments.