Friary House Surgery
Friary House, Beaumont Road, St. Judes, Plymouth, Devon, PL4 9BHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Time taken to get through on the phone
Rated 3 stars out of 5
by Anonymous - Posted on 18 October 2023
I have been trying for two weeks to call the surgery to make an appointment for a flu jab. Calls to the surgery were met with "surgery busy and being cut off" or the engaged tone. Today I got through and was 9th in the que. Obviously I decided to wait given the time it had taken to get through. It took 53 mins to be answered, which I do not think is acceptable. Why have we lost the functionality to book these type of appointments on line? Very frustrating.
Visited October 2023
Review titled Friary House Surgery
Replied on 20 November 2023
Dear Patient Thank you for your feedback. I am sorry you have had cause to complain. We have been struggling to answer the telephones in a timely manner as we have been extremely short staffed due to unscheduled & unprecedented staff sickness. We have to new members of staff about to join us which will hopefully rectify the problem. Alison, Managing Partner
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Review titled Funny I’m always caller No 10
Rated 3 stars out of 5
by Anonymous - Posted on 25 October 2023
Fortunately I’m Seldom have to seek any medical attention however recently I have had reason to phone friary house, strange that on each occasion I was caller number 10 and each time waited 30 minutes + to speak to somebody. When first calling you are informed that your call is very important to us…….. hilarious. It felt far from that, I felt more of an inconvenience. On one occasion an appointment was made to see a nurse, there was only two others waiting. Out of curiosity I called the Friary house number, all personnel were quietly engaged in their duties with some chatting to each other. No sound of phone ringing, I thought perhaps no bell/ ringer there must be a light to indicate the incoming call. 10 minutes later I was called by the nurse so then terminated the call. I dread the thought of desperately wanting to see a doctor. Many months ago It was absolutely necessary for me to see a doctor and had to explained to the receptionist my issue, this was absolutely pointless as the doctors first words to me was “What can we do for you” I felt like saying “you should know I’ve explained all at reception” I personally know a young computer savvy patient who is totally frustrated at the whole Friary house system, regarding appointments and results. My sympathy goes to those not having computers or smart phones. Such as the the older members of the community. Hardly surprising that stress is so prevalent in today’s society.
Visited October 2023
Review titled Friary House Surgery
Replied on 20 November 2023
Dear Patient Thank you for your feedback. I am sorry that you have had difficulties getting through on the telephone. All the ringing bell sounds on the phones are turned right down to reduce the noise levels in the reception area, for the benefit of the patients at the desk, those on the phones & for the care coordinators. Due to unscheduled sickness we have, at times, been extremely short staffed. I am sure if there were conversations going on, they were work related as the team are too busy for anything else. If you would like to discuss this further, please contact me. Alison, Managing Partner
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Review titled Repeat orders are a nightmare
Rated 1 star out of 5
by Marc - Posted on 04 September 2023
Given multiple answers as to repeat prescriptions - "No you have to order them via email we dont accept requests via chemists" when you do submit the request was advised that they didnt know why the order wasnt processed - they are "admin wise" an utter shambles
Visited September 2023
Review titled Friary House Surgery
Replied on 20 November 2023
Dear Marc I am sorry that you have been having problems with your repeat prescriptions. The easiest way to order your prescriptions is via the NHS App of on Klinik. If you continue to have problems, please let me know. Alison, Managing Partner
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Review titled From bad to worse
Rated 1 star out of 5
by Malcolm Potts - Posted on 20 October 2023
Phoned surgery for appointment I was 5th in the queue after 1 hour was first, phone then rang for further 1/2 before being answered. Eventually got a phone consultation and was asked to send a photo of my sore throat ! I don't contact the surgery very often but the patient care is appalling . Another example was when I phoned with a troublesome knee and was told I could have a phone consultation in a weeks time, so I had to go to A&E to be treated. I have now changed my surgery after over 70 years with this surgery because of the lack of care now.
Visited September 2023
Review titled Friary House Surgery
Replied on 20 November 2023
Dear Mr Potts I am sorry that you have been dissatisfied with our service. I would have been more than happy to have discussed your difficulties with you in person. If you would like to have a conversation, do please let me know. Alison, Managing Partner
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Review titled just waste of time
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
so after around 6 months still not been able to get to see who l need to see to sort major problem, nothing ever gets done as they state would. .latest no action on results of blood test they rang me about. last doctor l actually saw told me just use 999, as its the only way to get anything done
Visited September 2023
Review titled Friary House Surgery
Replied on 20 November 2023
Dear Patient I am sorry that you have had cause to complain. So I can investigate this in detail, please do get in touch directly as I can't see who has been dealing with, or advising, you. Alison, Managing Partner
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Review titled Slow on repeat prescriptions twice
Rated 4 stars out of 5
by Anonymous - Posted on 05 October 2023
Twice in the last 2 months I have always had to chase them up cause I always ring the chemist a week before I run out but still a few days later I have them but you shouldn't have to chase them if the chemist has ordered them for you
Visited September 2023
Review titled Friary House Surgery
Replied on 20 November 2023
Dear Patient I am sorry that you have had to chase your prescriptions. If you would like to discuss this in detail, please let me know. Alison, Managing Partner
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Review titled Never answer the phone
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2023
I have tried using klinik and they did not call me back. Tried calling surgery and on hold for 47 minutes and then phone just rings until 6pm then cuts you off. This surgery is becoming terrible at communication and even answering the phone especially since recent upgrade
Visited August 2023
Review titled Friary House Surgery
Replied on 20 November 2023
Dear Patient I am sorry you have had reason to complain. If you could identify yourself to me, I will be able to trace your Klinik submission. However, I have done a system check & there are no unanswered Klinik forms. We have had difficulties with the telephones as we have been extremely short staffed due to unscheduled illness but 2 new care coordinators will be starting soon which should ease the situation. Alison, Managing Partner
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Review titled Unable to contact
Rated 2 stars out of 5
by Anonymous - Posted on 09 August 2023
I have been trying for 3 weeks to contact the practice to arrange an appoint for my contraceptive update. I have tried phone and the online form and have not been able to get through and have received nothing back
Visited August 2023
Review titled Friary House Surgery
Replied on 12 August 2023
I am sorry that you have been having problems getting in touch for your review. If you would be kind enough to give me your name by submitting a Klinik form, I will look in to it for you. Managing Partner
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Review titled Very swift response
Rated 5 stars out of 5
by Alex Stafford - Posted on 22 August 2023
Contacted GP on behalf of son at 0830: was able to share photos of medical issue and speak with nurse, appropriate medications prescribed by 0900. Very helpful and quick.
Visited August 2023
Review titled Friary House Surgery
Replied on 20 November 2023
Dear Mrs Stafford Thank you for your kind review. I am pleased we managed your son's problem efficiently. I will pass this on to the rest of the team. Alison, Managing Partner
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Review titled Very hard to contact
Rated 2 stars out of 5
by Neil - Posted on 06 October 2023
Having a great deal of problems getting my prescription renewed especially towards the weekend and also contacting them
Visited January 2023
Review titled Friary House Surgery
Replied on 20 November 2023
Dear Neil I am sorry that you have had a problem with your prescription. You can use Klinik or the NHS App to order which may prove to be easier for you. Alison, Managing Partner