Frome Medical Centre
Enos Way, Frome, Somerset, BA11 2FHContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Frome Medical Centre.
Reviews
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Review titled Wonderful GP
Rated 4 stars out of 5
by Anonymous - Posted on 06 August 2024
I have been seeing the same Dr for a chronic condition for 2 years. He is professional, really listens and feel he takes my condition seriously. He always follows up any questions I have, by getting back to me promptly. Thank you, feel very fortunate to have him as a GP. Please pass on my thanks.
Visited July 2024
Review titled Frome Medical Centre
Replied on 06 August 2024
Thank you for taking the time to feedback. We are delighted you have had such a good experience. All the team work hard to deliver the best care we can and it is lovely to read reviews such as this.
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Review titled Strong leadership and no doubt supportive employer
Rated 3 stars out of 5
by Anonymous - Posted on 26 June 2024
After over 15 years at the practice I encountered a problem that was dealt with in a very practical and pleasant way. There is clearly a desire to support patients and also staff, which has renewed my confidence. A practice needs to work together and with patients when blips occur. This was evidence of a strong team that are patient focused. Thank you.
Visited June 2024
Review titled Frome Medical Centre
Replied on 06 August 2024
Thank you for taking the time to leave a positive review. We always strive to do our best for patients and it really helps with staff morale to receive positive feedback like this. Thank you
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Review titled Short Staff?
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2024
Received voice mail at 13:22, phoned back 3 minutes later. No 1 in the queue, listen to whole message, then told no one to take my call. No call back in the 90 minutes before lines shut. Phoned another 9 times before three pm with same result. Not a good service, this was not the main number but 01373 468375
Visited June 2024
Review titled Frome Medical Centre
Replied on 26 June 2024
We are sorry to hear you have had problems. The number you have used is as you say not a main number and related to our workflow team. It is difficult to respond to this review without further information. Please do contact the practice directly we can trace all calls and also look into the details of what happened. We hope you have now been able to speak with a member of the team.
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Review titled Fast and efficient response
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2024
Newly register patient, everything transferred across quickly. A quick call and my prescriptions were all set up and sorted the same day.
Visited May 2024
Review titled Frome Medical Centre
Replied on 04 May 2024
Welcome to the practice. Thank you for sharing your review and how everything went smoothly for you
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Review titled The Teenage Whisperer
Rated 5 stars out of 5
by Notafastrunner - Posted on 27 March 2024
The Dr, was outstanding yesterday with my daughter, she was patient, professional, and genuinely caring throughout the entire visit. I left feeling very happy with the level of attention and expertise she provided.
Visited March 2024
Review titled Frome Medical Centre
Replied on 27 March 2024
Thank you so much for the feedback. We are so happy to hear you daughter received the care she needed.
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Review titled A very good experience
Rated 5 stars out of 5
by LINDA MCLAREN - Posted on 29 February 2024
Yesterday I visited Frome Medical Practice for my annual Blood Pressure+ appointment. I was greeted by a lovely, kind Health Care Assistant who took her time to treat me and discuss how things were going for me in general. I was very grateful for this opportunity to share a few causes of stress in my life at the moment, and to receive positive support in these areas. I left feeling so much better and happier. Thank you very much for taking the time to listen to me. It means a lot.
Visited February 2024
Review titled Frome Medical Centre
Replied on 29 February 2024
Dear Linda Thank you so much for taking the time to share your positive experience with the team . It is always lovely for the team to hear positive feedback like this. We will pass your feedback on
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Review titled 9 days for a appointment
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
done the online review then had to wait for someone to contact which took 3 days then the phone call said i had a appointment 6 days later if this is normal for a appointment then you can see why A&E is always busy very poor service especially when there is numerous consultant rooms that do not get used
Visited January 2024
Review titled Frome Medical Centre
Replied on 05 January 2024
We are really sorry you feel this was too long a wait. All requests are reviewed on the day of receipt and are triaged by a GP according to how urgent they are. The team will always try wherever possible to book you with the GP that will offer you the best continuity of care. We will always try and book you an appointment within 3 days and do our upmost to ensure you have an appointment within 2 weeks of your request. As you will be aware from completing the appointment request if your condition worsens then you can get back in touch with the practice. A & E should only be contacted for emergencies. Please be assured all our clinical rooms are in use and we have a team over 70 clinical and 70 support staff working very hard to provide the best possible care at all times. We hope your care was well managed when you attended your appointment.
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Review titled Excellent Service
Rated 5 stars out of 5
by Paul Kirtley - Posted on 19 December 2023
Yesterday I visited Frome Medical Practice twice - first for a blood test and then for a B12 injection. In both cases the nurses were excellent - friendly, efficient and helpful. I also mentioned that I had several lesions on my left arm and one on my back which never fully healed. The nurse took photographs to send to the dermatologist. Thank you so much
Visited December 2023
Review titled Frome Medical Centre
Replied on 20 December 2023
Thank you so much for taking the time to feedback regarding your positive experience of the care you received. We will pass this on to the nursing team.
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Review titled Fantastic GP service
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
I saw a GP today at the practise. A new one. So kind, so thorough and highly knowledgable. She took great care understanding my symptoms. Took time to listen. So grateful. Thank you so much
Visited November 2023
Review titled Frome Medical Centre
Replied on 12 November 2023
Thank you for taking the time to send such a lovely review. We would be very happy to thank the Dr you saw on your behalf . .if you would like to contact the practice
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Review titled Excellent service from Frome Medical Practice
Rated 5 stars out of 5
by Steve Clark - Posted on 04 October 2023
I have just had my first experience of the new online booking service and have to say I am impressed. I completed the somewhat tedious and repetitive form online at about 7.30am. At about 9.00am I received a phone call offering me an appointment with a Nurse Practitioner at 10.00am. It is now 10.45am and I am sitting at home having administered the first dose of my prescribed medication. This is superb service and I congratulate everyone involved. I have lived in Frome for 45 years and have seen many changes. The Frome Medical Practice has grown with the town but have always provided myself and my family with excellent healthcare.
Visited October 2023
Review titled Frome Medical Centre
Replied on 05 October 2023
Dear Steve. Thank you for taking the time to be our first patient to do a NHS review since introducing our new system. We are so pleased to hear it was a positive experience. We appreciate the form takes time but it really helps our clinicians to triage well and direct you to the right care as efficiently as possible. We are delighted everything worked so well for you.