Frome Medical Centre
Enos Way, Frome, Somerset, BA11 2FHContact details and opening times
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Reviews
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Review titled Follow up to previous email
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2023
Following my previous email,I now have an update.On Monday of this week I decided to try again to make an appointment for a GP appointment, but decided to stay on the line.After 1hr 58minutes I finally got to speak to a real live person rather than a recording,& guess what I managed to get an appointment, and later in the day I saw a doctor.This service was excellent,but the long wait on the telephone was completely unacceptable!Please Frome Medical Practise you need to employ more telephonists.
Visited July 2023
Review titled Frome Medical Centre
Replied on 15 August 2023
We are sorry you had such a long wait. We can have up to 15 staff answering phones at peak times and Mondays are our busiest days. We suggest you use our call back service to prevent you waiting. This is available to anyone over no 10 in the call queue. From September we are moving to a new system and will be encouraging as many people as possible to complete requests online. We hope this will reduce the call queue for those unable to make requests in this way.
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Review titled Try to get through to the “care navigators”
Rated 2 stars out of 5
by Anonymous - Posted on 09 July 2023
Like a previous emailer,I to tried to book an appointment,but was 36 in the queue,so asked for a callback.3 hours later I still hadn’t received one, so I tried again and 9 days later I’m still waiting
Visited July 2023
Review titled Frome Medical Centre
Replied on 15 August 2023
Can I please suggest you contact the practice directly. You can do this on line or in person if you prefer. We can check all our logs and times of call backs, if you contact the practice we can look at your call and check what happened for you. The issue with the call back may well network connection issue with your own provider Many thanks
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Review titled Always number 30 in the telephone queue
Rated 1 star out of 5
by Mervyn Hancock - Posted on 25 June 2023
A resident of Frome for 50 years I never thought that a modern, multi million pounds Medical Centre would be so difficult to access. If you stand any chance to consult a doctor you have to rise before 8am, listen to annoying music for at least half and hour, you always seem to be number 30 in the queue, and pray you are not cut off. Often you are directed by the navigator to consult a local pharmacist who tells you that you need to see a doctor because they cannot prescribe the medication you need. On the rare occasion you get to see a doctor, waiting rooms are empty, consulting room doors are open, and the busiest place is the coffee shop. Before all this automation nonesense there were far fewer doctors in the town, it was easy to get an appointment and the old Health Centre in Park Road was a reliable place to get medical help. The telephone and online appointments system operated by the Frome Medical Practice has become a standing joke in the town. The problem is, it isn't funny if you feel ill.
Visited June 2023
Review titled Frome Medical Centre
Replied on 26 June 2023
Dear Mr Hancock We are really sorry to hear you have not been happy with the service you have received. It sounds from your message that you are not using the call back service and are waiting in the phone queue. I would encourage you to do this if you havent been using this function. We do signpost/refer to the pharmacy and you will find all practices in Somerset do this where this is appropriate. We can review your individual situation to see what problems you have found with the pharmacy scheme. Please be assured all our rooms are un use and we aim to keep waiting time to a minimum to avoid crowded waiting rooms. You may not be aware that GP Practices across the country and struggling with huge demand, as are other NHS services across the country and please be assured staff are all doing their absolute best with the resources and capacity they have. We also seeing the most patients we have ever seen. We do appreciate that when demand exceeds capacity this is not the service you or our patients want. When we have one please feel free to raise this on our behalf with your MP. As a country for Primary care to be we need to increase the number of GPs and Nurses we have, do all we can to retain many who are leaving the profession. We will be releasing a press release and information about some changes to access in July that will be implemented in September. We hope this will support patients more. It will however not change the capacity we have.
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Review titled Unconcerned
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2023
I am a cancer patient and duly booked my required blood test through the complex care team for the day before my chemotherapy only to have my appointment cancelled by text just before the Practice finished for the Easter bank holiday as the nurse would be ill on the following Tuesday!The clerical staff were sorry for the inconvenience!This action caused severe mental distress over the bank holiday period as I was concerned as to whether my chemotherapy would be cancelled due to the necessary blood test being unavailable.Contacting the Practice on the Tuesday and explaining that the blood test was necessary I was yet again informed they were sorry for the inconvenience and offered a test on the day of the chemotherapy appointment, obviously no one had bothered to read my medical notes.I find this uncaring, unconcerned attitude utterly unacceptable.
Visited April 2023
Review titled Frome Medical Centre
Replied on 15 April 2023
We are really sorry to hear this and sorry this caused you additional stress at a difficult time. We always do our best to offer the best possible care. If you would like to contact the practice directly we can review what happened for you and respond directly. We had issues with power and water which may have impacted on the situation.