Front Street Surgery
14 Front Street, Acomb, York, North Yorkshire, YO24 3BZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Simple instructions
Rated 2 stars out of 5
by Anonymous - Posted on 08 November 2024
I have waited 2 weeks for a referral letter and due to numerous reasons nothing attributable to me I am still waiting for a referral letter. I have remained calm because that's what's expected but to say I'm disappointed with the service , especially as I had been promised a phone call due to anxiety about the reason for the referral first thing in the morning yesterday but instead I had to ring at 2pm to get the person who promised me the call answering the phone again that's should not be acceptable , and who by the way recognised me but didn't have the respect to apologise for not ringing me as promised. I was then put through to the secretary who has promised to get in touch with the doctor but can't guarantee the letter before Monday . Everyone can make mistakes I understand but how you recover those mistakes shows whether you care . If someone wants to email me for the full details of my issue please do, you have my email.
Visited November 2024
Review titled Front Street Surgery
Replied on 11 November 2024
Thank you for your feedback. I am sorry that you are disappointed with the service you have received from the practice. As your post is anonymous I am unable to look in to this further, however if you want to contact the surgery and provide further details I can look in to this for you. At Front Street Surgery we pride ourselves on a prompt and professional service, and I am sorry you feel that we have not met this standard in this instance. Sarah Gowers Operational Practice Manager
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Review titled Needs to be a reiew of how Reception take information as this is imperative for the Client
by Anonymous - Posted on 25 October 2024
My Terminal very frail parent , has over the past 2 months had great Difficulty in swallowing liquids .She was prescribed a thickener which has become a life line .Without fluids it has a further Catastrophic affect on all areas of health .Without detail this has happened to her.I requested the prescription to come alongside the Blister pack .I have had four weekends in which we have none , She cannot Drink .It has still to this day been treated by reception with a response as if I am a difficult Daughter .The last I will have to go I have people waiting .I cannot source elsewhere ,spoon feed 2000ml of liquid a day is impossible .This is a lifeline for us and I have explained this for two months .It is a labour of love Caring .I cannot access the chemist now and all will be closed over weekend .There is a high risk of dehydration ,she has medical issues that as often in a hospital fluids are vital Receptions Please dont be rude ,I have requested this in advance for two months and my parent is in danger without , Please pass on information correctly .I will now struggle all weekend and there is always a possibility of hospital admission .It was so important that we did not go through another weekend like this .It impacts District Nurses ,which it has done this week already ,It is very hard Fluids are vital.
Visited October 2024
Review titled Front Street Surgery
Replied on 06 November 2024
Thank you for your feedback. I am sorry you felt the service we offered on this occasion was not satisfactory. At Front Street Surgery we pride ourselves on a prompt and professional service, and I am truly sorry that our standard fell short in this instance. I trust you now have the medications required but if you need anything further please contact the surgery. Sarah Gowers Operational Practice Manager
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Review titled What a palaver! IT seems to have passed this practice by
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2024
Just spent 16 minutes in a phone queue to ask my GP practice to link my husband to my NHS App and give me proxy access so I can order my husband's regular prescription requests via the App. No. Not possible. I have to come to the surgery (5 miles away) to pick up a form and complete it. Unable even to tell me what information is required to compete the form or if I will be able to complete it while I am there. So, back to paper requests it is then! What's the point of having Apps if paper applications are still going to be required? And no. The application could not be posted out to me!
Visited September 2024
Review titled Front Street Surgery
Replied on 21 October 2024
Good Afternoon, Thank you for your review and I'm sorry for any inconvenience this has caused you. As you are requesting proxy access for someone else, your husband in the case, we require a form to be filled out giving you consent. We regularly review our processes and will be happy to update this one when we receive the guidance from NHS England. Kind regards Tracey Johnson Practice Manager
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Review titled Ridiculous service
Rated 2 stars out of 5
by Alison - Posted on 22 July 2024
Booked a phonecall appointment for me daughter for 4th July never got a call and no explanation. Rebooted for the following week was told a prescription would be issued for medication went to collect to find out no prescription had been written for her. Angry does not come close to how I was feeling as now got to wait for Dr to write another prescription and then for chemist to get it ready. No apologies or anything. Even have a text saying a prescription had been written for her. Completely ridiculous something so simple has not been done
Visited July 2024
Front Street Surgery has not yet replied.
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Review titled Great initial contact and community care
Rated 5 stars out of 5
by S ELLIOTT - Posted on 08 May 2024
From the point of calling the service to emergency practitioners quickly arriving, all staff were friendly and professional. Staff listened well and responded to the needs of my elderly neighbour with supportive referrals.
Visited May 2024
Review titled Front Street Surgery
Replied on 13 May 2024
Dear S Elliott, Thank you for your feedback. I'm glad you are happy with the service and experience you have received. I will feed this back to the rest of the team. Tracey Johnson Practice Manager
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Review titled Great support.
Rated 5 stars out of 5
by Mark plumridge - Posted on 16 April 2024
Sadly was going on holiday and forgot one of my meds. Front street surgery, where so great in helping me and I just went to a local pharmacy at the airport and all was sorted. Was such a relief and they were totally fine helping me with my mistake. Thank you so much.
Visited April 2024
Review titled Front Street Surgery
Replied on 16 April 2024
Dear Mark, thank you for your feedback. I'm really happy we could help you with your prescription before your holidays. I will feed this back to the team. Tracey Practice Manager
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Review titled Wonderful care
Rated 5 stars out of 5
by Ishbel Herd - Posted on 15 November 2023
I have had cause to visit the surgery 3 times recently. On each occasion, I was seen the same day. Everyone: Doctors, nurses and reception staff were wonderful and caring. I have been a patient at Front Street for many years and cannot fault anything. I feel very fortunate to be a patient here.
Visited November 2023
Front Street Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Elizabeth - Posted on 13 November 2023
A Thursday: I rang the surgery. Following Monday: early morning telephone appointment. Friday same week: ECG and blood test. 10 days later face to face appointment to review test results. In the evening GP rang for information that had been overlooked. Have been referred to York Hospital - in February 2024. I joined this practice with my mother when I was three, had a break from it in the 1960s when a student, then re-registered in 1970. It has always been a very good practice.
Visited October 2023
Front Street Surgery has not yet replied.
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Review titled Caring, Empathic and Compassionate Staff
Rated 1 star out of 5
by Nicola - Posted on 31 October 2023
Thank you to the staff who supported me over the summer during a period of mental ill health. A every contact I had with the service, I was treated with empathy and offered helpful and practical support to manage my situation. This combination of personalised, helpful and practical support guided me through an unexpected and extremely difficult time in my life and enabled me to get back on track. The service adapted to my needs at any given time and allowed me to heal at a pace that was manageable. The support provided enabled me to manage my home and work commitments, whilst focusing on helping me to access resources and support to improve my Wellbeing. Thank you very much to all staff at Front Street Surgery.
Visited July 2023
Front Street Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by James Hindle - Posted on 19 June 2023
I've been with the surgery for many years and experienced the nursing, physio, doctor and admin teams, all of whom have been really kind to me which I have appreciated very much.
Visited June 2023
Front Street Surgery has not yet replied.