Front Street Surgery
14 Front Street, Acomb, York, North Yorkshire, YO24 3BZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude staffed
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
I have never had a nice time calling this doctors practise. Every time I have to ring a I dread spreading to the receptionist with how rude they are to me. I have never had a nice person speak to me when calling up it’s always as if I am causing them an issue by ringing them. Even walking in to ask a question before I can say anything you get shouted at ‘have you logged on via the screen’ not every time you go in you are going for an appointment. My husband was very shocked with how rude everyone is as his doctors is extremely nice! This needs addressing as I am not the only one who has noticed when sitting in the waiting room over hearing people complain also!
Visited June 2023
Front Street Surgery has not yet replied.
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Review titled First class care from all at Front Street
Rated 5 stars out of 5
by Ian Archibald Calder Craig - Posted on 16 March 2023
Phoned surgery advised receptionist of symptoms, told would pass to doctor and told doctor would phone me that morning, which she did, as a result of this it was followed by a face to face at surgery, followed by blood test and ecg next day with practice nurse. further tel appt with doctor next day to discuss results. Advised to reduce current meds and that she would phone me in 3 days time to check on progress. Recieved call as promised and this was then followed up by further call at an agreed time. After further discussion appointment made for further tel appt in 4 weeks. At a time when surgeries are under tremendous pressure and attracting a lot of criticism. I can only thank all the front street staff for how quickly and efficiently they dealt with and are dealing with me and my health. Thankyou.
Visited March 2023
Front Street Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
I moved recently and I’m new to this practice. Every point of contact has been welcoming and helpful, from accessing online systems to receiving treatment. Thank you, Front Street - such a tonic!
Visited February 2023
Front Street Surgery has not yet replied.
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Review titled Reception rude
Rated 1 star out of 5
by Stuart Watson - Posted on 21 December 2022
Receptionist put the phone down on me after I requested to speak to manager or supervisor. As far as I’m aware I was not rude I didn’t swear I just didn’t except two weeks for an appointment was acceptable for what I think was a mistake by the practice to not keep me on Statins for high blood pressure which I am very worried about.
Visited December 2022
Front Street Surgery has not yet replied.